PeerSpace is a peer to peer marketplace app for hosts with excess or under-utilized functional space and guests who are looking for functional space for temporary use. The PeerSpace Customer Support Agent is a key company representative who will work directly with our community members to ensure that they have the best possible experience. The Agent will also report on trends to influence product enhancements based on customer experiences. PeerSpace is a start-up that will be launching soon, so the Support Agent must be flexible to work on projects that are in development.
We are currently looking for freelancers; FTE opportunities will be available in the near future.
Identify, solve, and escalate issues appropriately
Update user accounts
Work via multiple channels: phone, email, chat, social networking sites
Communicate professionally at all times
Research and troubleshoot
Track and monitor ongoing issues to make suggestions for product enhancements
2 years experience working in Support
Excellency in listening, problem-solving, multitasking, writing, interpersonal, and analytical skills
Familiar with mobile apps and online marketplaces
Must be available for shift work that may include early mornings, late evenings, week-ends, and/or holidays
Zendesk experience and multilingual skills a plus
Based in Bay Area, available to work from our office in downtown San Francisco