Need freelancers (with workex in outsourcing industry) for a month to do a study of current outsourcing industry at all low cost locations (LCL) on the globe by leading BPO and KPO services providers. Produce a directory of information which flashes insight like strength, shortcoming and provocations.
Directory should have chapters on :-
•Overview on LCL and Industry - Past history, current scenario, future outlook, significant events
•Individual service providers: - knowledge of service provider’s capabilities (in India and elsewhere), existing customer base (and recent changes) and experience in insurance industry
•Services outsourced: - Consolidation of information on different services that are successfully outsourced, BPO and KPO
•Risk associated with LCL: - Operational risks, government policies / regulations, infrastructure setup, information security, attrition etc.
The directory will contain web links to all identified sources; will include embedded documents so it acts as a catalogue of all relevant material that can be identified