System support engineer


Job Description

Installation and maintenance of all systems within a clients digital environment.
Producing documentation on operational, system and user procedures & guidelines.
Building, configuration and troubleshooting of server and desktop hardware.
Providing advice on selection and purchase of IT equipment.
Maintaining maximum availability of supported services for users.
Obtaining quotes for supply of goods and services from suppliers.
Designing, implementing and managing Active Directory.
Monitoring the progress of third-party maintenance contract suppliers.
Ensuring that support calls are logged and handled effectively and efficiently.
Responsible for disaster recovery, closing security loopholes and access levels.
Ensure adequate antivirus protection & solutions are maintained and updated.
Mentor, train, and develop other technical associates within team.
Prepare a work plan & assign the tasks to the IT team members.
Coordinate with departments for their requirements.
IP Network administrator.
Installing and configuring domain controller DNS, DHCP.
Trouble-shooting and repairs of all devices connected throughout the LANs/WAN, or locally.
Set up remote branch offices from scratch, which demanded a full understanding of the, Routers, Hubs, Firewalls, PC Hardware, PC Software.