Looking to build a LIVE chat widget that will work on websites.
Will require a website to advertise / sell and customers to login to manage the Widget.
Website will be open for any one to sign up to the website. Will be a monthly subscription fee to use the widget, or one off purchase amount
LIVE chat will be very customisable.
Offline leave a message
Chat can be clicked on to start chat
Auto Pop up chat box can be set to pop up on different pages at different intervals with different messages (managed through website panel)
Set up of agents / aliases different skype, gchat, msn accounts
Shortcuts (setup in website messages that can be used by entering shortcut
4 x chat interfaces..
1. Online (client logs into website and can chat with clients there
3. Google chat
Pop up chat box should be customisable. Customers should be able to pick from 6 standard templates and adjust colours. An option to upload their own custom design for a fee
Pop up chat to be installed onto websites by inserting small snippet of code
Chats to be logged, response times, chat transcripts. Can be emailed to admin, after each chat, daily, weekly, monthly and are stored in website.
Admin panel for managing all clients using the live chat
Iphone & android app required to manage live chats
This is a rough start. Other chat programs that this will need to be of same standard.. Olark, Snapengage, livehelp.stardevelop, websitealive, livechatinc