twilio api "press 1" command setup

twilio api "press 1" command setup

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Job Description

1. caller calls in
2. inputs mailbox number say "123"
3.routed to pre recorded message
4. at any time during the message they can press 1 to be connected to a live person (me or one of my staff)

I need help with step 4, everythign else is setup on my server and ready to go, I just need the ability for the caller to be able to press 1 at any time of the pre recorded message and be connected to a live person.

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