Donovan D. Agency Contractor
I have worked with the SalesForce CRM for the past 5 years as a SalesForce Administrator as well as a Sales Operations Analyst. I have experience working with front end support and configuration as well as back-end development work. My skills include the following: - General Administration - Security Settings - User Role and Profile Administration - Data Management - Report and Dashboard Creation - Custom Object Creation - Apex Classes - Apex Triggers - Workflow Configuration - Customer Portal Setup - VisualForce Pages - Custom Controllers I have lots of experience using Dataloader with large amounts of data for mass updates or de-duplication. I also have experience designing and implementing projects to improve or automate a particular business process. I have created custom Apex Triggers and Classes to accomplish the businesses goal, but I prefer to use standard configurations for usability. I have worked in highly customized and more standard instances so I am able to speak to the best practices for both.