Greetings, Thank you so much for taking the time to visit my profile. Your interest is greatly appreciated! I bring over 3 years of expertise as a dedicated & individual customer service representative, committed to creating seamless and positive client experiences. My commitment is to simplify your life by delivering quality work and fostering constructive interactions. ABOUT ME Top-Rated Freelancer Status 🏆 100% job Success Score 🏆 100% Client Satisfaction 🏆 3+ years of experience so far in different customer service positions Proficient Typist with 50+ WPM Speed and Extensive Computer Skills, Including Proficiency in Microsoft Office, Photoshop, and Upscaling Techniques. Perfect combination of speed, accuracy and quality service Enthusiastic and passionate about everything I do Fast response time and guaranteed confidentiality I've honed my customer service skills and developed a strong grasp of Shopify. My work is characterized by a commitment to detail, organization, and accuracy, all aimed at ensuring client satisfaction. Shopify Expert: I possess extensive expertise in utilizing Shopify apps for various tasks, including updating customer information such as addresses, emails, and contact numbers. Additionally, I am proficient in both manual order fulfillment and automated fulfillment processes(importing and exporting orders). My skills also extend to tasks such as downloading invoices and creating discount codes for entire product ranges or specific items. In addition to managing customer inquiries and order fulfillment, I also leverage my exceptional communication skills to liaise with suppliers regarding order deadlines. I am committed to delivering exceptional service and ensuring smooth operations for your Shopify store. In the realm of email support, I shine on platforms like Zendesk, Gmail, Fresh Desk, Reamaze, Gorgias and Help Scout. Experience Excellence in Email Support: Email Support for Nobliva/Ambie.com (E-commerce Store/USA) Email Support for Hagedekorasjon.com (E-commerce Store/Nether-land) Email Support for Whispella.com (E-commerce store/Germany) Email Support for Parisignature (E-commerce & Drop shipping Store/France) Email Support for Redhoumy (E-commerce & Drop shipping Store/USA) Email Customer Support For Spirilet (E-commerce Store/UK) Customer Support For Shopify & Virtual Assistance ( Kanavi Design/Germany) Proficient in multiple languages (German, Dutch, Swedish, Italian, French, Norwegian, and Greek), I leverage translation tools such as Google Translate and DeepL Translator. In the realm of Live Chat, I shine on platforms like Zen-desk, Airbnb, Intercom, Gorgias, I.G,X & F.B. Experience Excellence in Live Chat Support: Airbnb Live Chat/Spain Mx Locker Live Chat/USA Koala-Apps.io Live Chat/USA The ForexFunder Live Chat/UK Navigate through my Proficiency in Tools: Zendesk Fresh Desk Reamaze Intercom Help Scout Zoho CRM Airbnb Guesty HomeAway Booking.com Shopify Google Spreadsheet & Doc 17 Track, USPS, UPS, FedEx & GPS I'm dedicated to providing 24/7 support, 365 days a year, I adapt my working hours to your needs. Whether you're part of a freelancing team or in need of a committed Customer Support Representative, I'm poised to elevate your customer support initiatives. Let's embark on the journey of success together. Feel free to reach out at your earliest convenience. Thank you! Usman

Hi, my name is Lyka and I've been in the Outsourcing Industry for over 15 years now. I have handled different campaigns like Real Estate, Insurance, Janitorial Company, Merchant Cash Advance, Security System, Flyers Distribution, Payroll Services, Marketing Service, Mobile App, SEO, Online Course and online shopping websites. My job history had ranged from being a Customer Service Specialist, virtual assistant, appointment setter, Service Manager and Project Manager. I have more than 5 years of experience in Sales account which made me an expert in Customer Service. I pretty much mastered inbound calls, outbound calls, email follow ups, as well as data entry and back office work. I’ve held several data entry positions that entail inputting customer requests, inquire, and tracking codes of products I also perform administrative duties including copying and faxing documents, answering telephones, transferring data, web research and reports to immediate supervisor. Below are the dialers and CRM's I have used so far: DIALERS: Ring Central MOJO Dialer Google Voice Skype Espressoagent.com Avaya Eyebeam Zoiper Local Phone Vonage 3CXPhone CircleLoop TSIP MicroSIP CRM's: Podio Mailchimp Thunderbird Meet Ups BiggerPocket Zoho Quickbooks Myob Fresh service Fresh desk / Fresh works Salesforce Asana pipedrive Acumatica Evatic I have excellent experience in managing the extracted data in MS Excel, MS Work, Google Docs, Google Spreadsheet, Google Document and other related applications. I work efficiently and am consistently on time with my tasks. My years of tenure in my previous company can attest to that. Just to share with you, I also received numerous recognitions for being one of the company's most outstanding employees, simply because I insist on doing things the right way the first time.

Hello, I'm Naveed, an expert in customer service assistance, technical support, virtual assistance, and research. My Expertise: ➤ Customer Service ➤ Technical Support ➤ Administrative Support ➤ Comprehensive Customer Service (Support Emails, Live Chat, Phone Calls) ➤ Efficient Data Entry ➤ Inbound and Outbound Calls ➤ Skillful Social Media Account Management (Comment and Message Responses) ➤ Effective Scheduling ➤ Proficient Appointment Setting ➤ Diligent Research Work ➤ Strategic Follow-ups with Potential Leads ⚙️TOOLS AND PLATFORMS: ✔ Project Management: Asana, Click Up, Monday, Bitrix24 ✔ Team management: Google Suite, Slack, Team, Skype ✔ CRM & Client communication: Salesforce, RingCentral, Hubspot, Zendesk, Go High Level, JustCall, Meta ✔ Time management: Calendly, Hubstaff, scrin ✔ Graphics: Canva, Adobe Photoshop ✔ Social Media: Facebook, Instagram, LinkedIn ✔ Email & Marketing: Mailchimp, Typeform, Active Campaign ✔ Additional systems: WordPress, Zapier, Shopify Commitment to Excellence: I take pride in providing exceptional customer service, and my commitment extends 365 days a year. My primary focus is on building long-term relationships with clients by delivering high-quality work and ensuring their utmost satisfaction. Therefore, I'm an ideal candidate for long-term projects. Thank you for considering me for your project. I'm excited about the prospect of working with you!

Greetings, Thank you so much for visiting my profile. We’re living in a modern economy. The business has evolved, and customers expect not just products and services, but high-quality customer service as a standard. Customer satisfaction has a huge impact on your business's success. A low satisfaction level means your customer retention and loyalty levels will likely be below too. |♦|The services I can perform are: Call Support • Live chat operator • Email Support • Handle Property management • Answering product Question • Order Tracking • Communication Etiquette • Shopify • Order Fulfillments • Customer Satisfaction • MS-Office • Google sheet • Social Media • Translator If you are unsure about anything, we can discuss everything on hand to give you the best service with satisfaction. Feel free to check FAQs or shoot me a message through Upwork to get your work started with confidence. |♦| Please have a look at the tools I have worked for: ✔️ Live Chat Support ✔️ Email Support ✔️ Phone support ✔️ Zadarma (calling app) ✔️ Airbnb ✔️ HomeAway ✔️ Booking.com ✔️ Phone.com ✔️ Google voice ✔️ Hospitable ✔️ Vrbo ✔️ Agoda ✔️ Airtable ✔️ Guesty ✔️ Smoobo ✔️ Kross booking ✔️ New book ✔️ HomeAway ✔️ Charge Automation ✔️ Shopify ✔️ CRM ✔️ New voice media (calling app) ✔️ Ring central ✔️ Hurrier ✔️ Road Runner ✔️ Leverage ✔️ Freshdesk ✔️ Helpscout ✔️ Zoho CRM ✔️ Slack ✔️ JVZOO ✔️ Zendesk ✔️ Trello ✔️ Leverage ✔️ Freshdesk ✔️ Gorgeous ✔️ Tawk to ✔️ Reamaze ✔️ Signal ✔️ Many chats ✔️ Service Point ✔️ Google sheet ✔️ Microsoft Office ✔️ The command in Data Entry ✔️ 17 track ✔️ Deepl.com ♦ Social Media: ♦ Facebook ♦ Instagram ♦ Linked In ♦ WhatsApp ♦ Twiter ♦ Telegram |♦| I have great experience in customer service in other languages. I have already worked in these languages: || Dutch || Spanish || German ||Italian || English (US & British) || Portuguese || Norway || Swedish || Finnish || Danish |♦| I have done the following projects: |♦| Customer support for Airbnb in Austria (Chat support) • Live chat support (Airbnb, Booking.com & WhatsApp) • Handling 200+ properties • Handling Inquiries • Respond to customers within a minute and resolve their queries • Confirm bookings after receiving the all needed documents. • Informs cleaners about their schedule. |♦| Administrative Coordinator (Property management) • Quality control • Team Leading • Check all yesterday's performances (Day shift & Night Shift) • Check all messages that are responded to by our team. • Mention all the pending tasks on the task tracker (Airtable) • Check the customer's necessary documents for bookings • Handling the Owner's all accounts • Make a schedule for the cleaner and inform them • Confirm the customer's booking after completing the document • Informs the owner of necessary things • Handling maintenance issues. • Respond to customers and resolved their issue |♦| Admin Support for the game as a claimer (24/7) • Handling 60+ Messanger chats group. • Respond to all players within a minute. • Handling Inquiries. • Claimed back the payment from another player's account • Send the payment to other players • Keep an eye on the whole game. (24/7) |♦| Virtual Assistant for Shopify store (Worldwide) • Tickets Solving • Orders fulfillment • Orders tracking • Provide Solutions to Customer's Queries • Checking the Google Sheet where the order input automatically • Send the Google sheet to the Supplier after checking all details • Fulfill the order after receiving the tracking number from the Supplier • Send the order to "AliExpress Supplier" & Dsers • Put the orders on "Trello" due to the missing details/damaged products/ waiting from suppliers • Contact the manufacturer for the special order. • Making Discount codes for the customer • Inform the owner daily of all activities |♦| Inbound and Outbound Calls "B2B" (UK Energy) |♦| Inbound and Outbound Calls "B2B" (USA Gas Supply) |♦| Customer support for 30+ Shopify stores (Worldwide drop shipping) I also have an excellent team who is with me and always ready to work on any project related to customer service. We can provide 365 days of customer service even on holidays. It's important to me to build long-term relationships with clients, so I'm primarily looking for long-term projects. I'm flexible with my working hours and am happy to work closely with any existing freelancers you work with. Looking forward to receiving a favorable response from your side. Stay blessed! Thank you

Hi! Alvin here; I worked before for VXI Global Solution and have 5 years of expertise in the call center sector. I have assisted customers through Chat, Email, Phone. After three years, I was given the opportunity to advance as a Quality Assurance Analyst that broaden my knowledge and expertise. Please contact me if you require a high-calibre and detail-oriented freelancer to handle your customer emails, personal emails, social media accounts, marketing, order taking, and so on. I can assist you in achieving your long-term business objectives! My knowledge and experience in customer service and as a quality assurance analyst are always available to assist your company. • Expertise and skills: • Customer Support (Email, Chat, Phone, Social Media) • Administrative Support • Data Entry and Mining • Google Apps for Work • Expert in the use of Zendesk/Zendesk Chat Soft Skills: • Excellent problem-solving skills and keen attention to detail • Outstanding written and oral communication abilities

I am a young, vibrant Pakistani man and would love to offer my services with room to grow! As a seasoned Data Entry Specialist and Virtual Assistant, I bring 5 years of industry experience and a proven track record of delivering exceptional results for clients. With a passion for accuracy and efficiency, I specialize in providing top-notch administrative support and data management services. With strong attention to detail and excellent organizational skills, I streamline processes and maximize productivity to meet deadlines and deliver projects on time and within budget. As a Virtual Assistant, I offer a wide range of services including data entry, email management, scheduling, research, and more. I adapt quickly to new tasks and technologies, ensuring versatility and flexibility to meet diverse client needs. The list could be neverending! Core Expertise --------------------- ● Marketing and Virtual Assistance ● Data Entry ● Content Writing ● Technical support ● Customer Calling ● SEO Keyword Research ● Desktop Utility Software/ Applications ● Ticketing support ● Order refund and cancellation ● Scheduling/Posting ● Basic Audio recording ● Email/Chat Support ● Research ● Capable of working under time pressure ● Able to read, write and verbally communicate in English ● Desktop Utility Software/ Applications ● Windows support, Systems Administration ● Wordpress / E-commerce Product Listing ● Decision Making Applications and Tools I use: ---------------------------------- ✪ Jira service: email ticketing support ✪ Jira software and Confluence ✪ wotnot.io (live chat support) ✪ Figma ✪ MS Office ✪ WordPress, Squarespace, Wix, Weebly ✪ CRM - Infusionsoft, Kajabi, Podia, Active Campaign ✪ eCommerce: Etsy ✪ Graphic design: Canva, Adobe Photoshop ✪ Social Media Management: Facebook, Instagram, Twitter ✪ Accounting Software: Quickbooks ✪ Email: ActiveCampaign, Instantly, Kajabi, Gmail, Outlook ✪ Skype ✪ AI: ChatGPT, Wotnot I hope you have found some of my skills to be helpful and thank you for taking the time to read this. I'd love to chat more with you about why I'd like to gain experience as your worker and how we can help each other. 😊🚀 @Happy Freelancing🌿

Hello, I am Accomplie, an expert in online store management. If you own an e-commerce store or drophipping in general, you have a branded store or a subscription site, and you are currently looking for an efficient, reliable and very intuitive customer service (SAV), I would be happy to offer you my services. I master all the contours of customer service management whether it be: Dispute management on Stripe and PayPal, responding to messages via Gmail on Trustpilot, on Facebook, on Instagram. I also know and master all the necessary tools: (Zendesk; Freshdesk, Shopify, 17track, Printful, Clickup, Monday - Woocommerce / Wordpress, Airtable, Trello, Asana, Gorgias). I am available immediately and can work around your needs. If you have any questions, please feel free to contact me. DOVONOU Accomplie

Hello, Thank you so much for visiting my profile. I am an experienced and well-skilled Customer Service Representative who delivers work efficiently. I've been in the customer service industry for 5 years, specializing in email support, chat support, and Phone support. Since then, I have enhanced my communication and interpersonal skills. I am knowledgeable in customer relations, customer service, admin Support, Virtual Assistant, Also responding emails in other languages via DEEPL translator,Vertalen.nu and Google translator. I have already worked in these languages Dutch, Danish, German, Italian, Swedish, Finnish, Spanish, Norwegian and also French. I can performs mention tools which I am familiar with are: - Live chat operator - Email Support - Virtual Assistant - Answering product Question - Order Tracking - Order Fulfillments - Customer Satisfaction - Handling Tricky Customer in a polite manners - Processing and confirming product shipments - Making discount offer for customers - Order cancellation and refund (According to policy) - Solving complaints/Tickets in a professional way - Airbnb - Vrbo - Booking.com - Shopify - Kross booking - CRM tools - Freshdesk - Help scout - Slack - Zoho CRM - Tawk.to - Reamaze - Trello - Trengo - Chargeback - Zendesk - Charge flow - Gmail - Hostinger - Tiktok - Instagram Data Entry tasks as well. - Facebook comments hiding - 24/7 Customer Support Representative I will be a perfect Virtual Assistant for your business. Managing the online store is my specialty. Please have a look at my work done: ✓Email Support for karlena.de ( Gmail tool with Shopify store) ✓Email Support for dejavumode.de.com ( Gmail tool with Shopify store) ✓Email Support for Senseprotoothbrush.com ( Zendesk tool with Shopify store) ✓Email Support for Vuzozy.com (Trengo tool with Shopify store) ✓Email Support for Air Gaming Mousepads (e-commerce Shopify store) ✓Email Support for Tiny Wonders (Fresh desk tool with Shopify store) ✓Email Support for Wonder Paws ( Help scout tool with Shopify store) ✓Email Support for Neptune Gold (Gmail Shopify store) ✓Email Support for Folix22 ( Zoho tool on Shopify store) ✓Live Chat for mxlocker.com ( Contact Seller and Buyer as a manager) ✓Booking.com Guest Communication ✓Airbnb Guest Communication I am quick learner and hard worker. I will definitely provide the best service to my clients by making sure I know what they want and how to do it, exceed their expectations by completing the assigned tasks before the deadline and by always dealing with them professionally. I take care of the client's business as I would handle my own for their success is my own success as well. Looking forward to your kind response. Dilawar khan

𝐀𝐫𝐞 𝐲𝐨𝐮 𝐥𝐨𝐨𝐤𝐢𝐧𝐠 𝐟𝐨𝐫 𝐚 𝐫𝐞𝐥𝐢𝐚𝐛𝐥𝐞 𝐚𝐧𝐝 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞𝐝 𝐕𝐢𝐫𝐭𝐮𝐚𝐥 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐭? 𝐃𝐨𝐧'𝐭 𝐡𝐮𝐧𝐭 𝐚𝐧𝐲𝐦𝐨𝐫𝐞 𝐈'𝐦 𝐡𝐞𝐫𝐞 𝐭𝐨 𝐡𝐞𝐥𝐩 𝐲𝐨𝐮 𝐥𝐢𝐠𝐡𝐭𝐞𝐧 𝐲𝐨𝐮𝐫 𝐰𝐨𝐫𝐤𝐥𝐨𝐚𝐝 𝐚𝐧𝐝 𝐦𝐚𝐤𝐞 𝐲𝐨𝐮𝐫 𝐥𝐢𝐟𝐞 𝐞𝐚𝐬𝐢𝐞𝐫! I am an experienced and motivated Virtual Assistant with over 5+ years of experience in customer support, Admin support, live chat support, phone & chat support, and internet research. I have worked with many organizations and provided them with quality services and results. 𝗠𝘆 𝗲𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲 𝗶𝗻𝗰𝗹𝘂𝗱𝗲𝘀: 👉🏻 𝐀𝐝𝐦𝐢𝐧 𝐒𝐮𝐩𝐩𝐨𝐫𝐭: With a focus on administrative support, I excel in organizing and managing tasks efficiently. I specialize in handling data entry, scheduling, and document management. My skills include utilizing office software, maintaining organized workflows, and ensuring seamless communication within the administrative framework. 👉🏻 𝐏𝐡𝐨𝐧𝐞 & 𝐂𝐡𝐚𝐭 𝐒𝐮𝐩𝐩𝐨𝐫𝐭: Proficient in providing excellent customer service through phone and chat channels, I am adept at handling inquiries, resolving issues, and ensuring a positive customer experience. My communication skills, both written and verbal, allow for effective interaction with customers, addressing their needs promptly and professionally. 👉🏻 𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐒𝐮𝐩𝐩𝐨𝐫𝐭: Leveraging a strong technical background, I specialize in diagnosing and resolving technical issues. Whether it's troubleshooting software problems, guiding users through technical processes, or providing assistance with hardware concerns, I am committed to delivering top-notch technical support and ensuring a smooth user experience. 👉🏻 𝐓𝐚𝐱𝐢 𝐎𝐩𝐞𝐫𝐚𝐭𝐨𝐫/𝐃𝐢𝐬𝐩𝐚𝐭𝐜𝐡𝐞𝐫: As a skilled operator and dispatcher in the taxi industry, I am well-versed in coordinating and managing transportation services efficiently. My expertise includes optimizing routes, dispatching drivers, and addressing customer queries. I am committed to ensuring a reliable and timely taxi service, utilizing effective communication and organizational skills. 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝗺𝗮𝘆 𝗜 𝗽𝗿𝗼𝘃𝗶𝗱𝗲 : ✅ Answering and routing phone calls ✅ Scheduling and organizing meetings ✅ Greeting and directing visitors ✅ Managing calendars ✅ Creating and maintaining filing systems ✅ Data entry ✅ Handling correspondence ✅ Preparing documents and presentations ✅ Assisting with research and report preparation ✅ Arranging travel and accommodations ✅ Managing projects ✅ Providing customer service 𝗠𝘆 𝗴𝗼𝗮𝗹 𝗶𝘀 𝘁𝗼 𝗺𝗮𝗸𝗲 𝘆𝗼𝘂𝗿 𝘄𝗼𝗿𝗸-𝗹𝗶𝗳𝗲 𝗲𝗮𝘀𝗶𝗲𝗿 𝗮𝗻𝗱 𝗺𝗼𝗿𝗲 𝗽𝗿𝗼𝗱𝘂𝗰𝘁𝗶𝘃𝗲! ►► 𝐖𝐡𝐲 𝐇𝐢𝐫𝐞 𝐌𝐞? ⭐ Highly committed to providing the 𝐛𝐞𝐬𝐭 𝐪𝐮𝐚𝐥𝐢𝐭𝐲 𝐰𝐨𝐫𝐤 with the highest standards of Accuracy within the required time. ⭐ 𝐐𝐮𝐢𝐜𝐤 𝐫𝐞𝐬𝐩𝐨𝐧𝐬𝐞 on Upwork. ⭐ 𝐇𝐚𝐧𝐝𝐥𝐞 𝐩𝐫𝐞𝐬𝐬𝐮𝐫𝐞 shrewdly and meet deadlines at any costs. ⭐ Accuracy is my virtue. ⭐ 𝐅𝐚𝐬𝐭 𝐢𝐧𝐭𝐞𝐫𝐧𝐞𝐭 𝐜𝐨𝐧𝐧𝐞𝐜𝐭𝐢𝐨𝐧 𝟐𝟎 𝐌𝐛𝐩𝐬 𝐚𝐧𝐝 𝐚𝐥𝐬𝐨 𝐡𝐚𝐯𝐞 𝐚 𝐛𝐚𝐜𝐤𝐮𝐩 𝐟𝐨𝐫 𝐢𝐧𝐭𝐞𝐫𝐧𝐞𝐭 𝐚𝐧𝐝 𝐞𝐥𝐞𝐜𝐭𝐫𝐢𝐜𝐢𝐭𝐲. I am confident that I can help you achieve your goals and I am available for any project that you may need assistance with. Please don't hesitate to reach out to me if you have any questions. 𝗟𝗲𝘁'𝘀 𝗺𝗮𝗸𝗲 𝘆𝗼𝘂𝗿 𝘃𝗶𝘀𝗶𝗼𝗻 𝗮 𝗿𝗲𝗮𝗹𝗶𝘁𝘆, 𝘁𝗼𝗴𝗲𝘁𝗵𝗲𝗿 Best Regards Muhammad Arham #Email Support, #Answering Product Questions, #Order Tracking, #Customer Support, #Zendesk, #Email Handling, #Live Chat Operator,#Phone Support, #Order Fulfillment, #Shopify, #Order Processing, #Checking Order Status, #Customer Service, #Online Chat Support, #US English Dialect, #Communication Skills, #Wix, #Shopify, #WooCommerce, #BigCommerce, #Intercom, #Gorgias, #Customer Acquisitione, #Commerce, #US English Dialect, #Consumer Goods, #Phone Support , #Inbound Inquiry, #Order Processing, #Email Support , #Customer Service Training, #Online Chat Support, #Phone Support, #Inbound Inquiry, #Order Processing, #Email Support, #Customer Service Training, #Online Chat Support, #Typing, #Accuracy Verification, #Data Entry, #Document Conversion, #Referral Sources, #Email Communication, #Branding & Marketing, #Direct Mail, #Social Media Marketing, #Phone Communication, #Content Marketing

Hi, I am a freelancer jack of all trades data entry specialist with a background in Bpo industry . I have delivered creative and engaging solutions to different companies.I have done extensive web research, data entry, and as a Virtual professional in an eCommerce business. I do Customer service management, order processing, product listing, and gathering reviews. I also do email management and solve tickets. I am also knowledgeable in product sourcing and repricing, private labeling, and dropshipping. I can do •Appointment setter •Email Respose/Handling •Leads generation •Cold calls/Cold emails •Customer support *Dispatching •Data entry *order tracking •Provide 24/7 Live Chat and Email Support in Major languages Non voice/Voice Chat Support