I am a confident, competitive, and motivated individual with acquired skills to obtain and maximize sales and business-related opportunities that will benefit a company’s core objectives. • Contributed nearly five years of successful sales performance and customer experiences at one of the largest and honorable premiere telecommunications and entertainment companies worldwide, AT&T Inc. • Outstanding ability to convey a positive and friendly attitude for all customer experiences. • Able to effectively provide quality customer service professionally. • Energetic and enthusiastic. • Able to delivers results effectively. • Able to solve customer and/or product related issues promptly. • A strong, dedicated leader with an eagerness to assist others whenever needed.
LivePerson Job Cost Overview
Typical total cost of oDesk LivePerson projects based on completed and fixed-price jobs.
oDesk LivePerson Jobs Completed Quarterly
On average, 10 LivePerson projects are completed every quarter on oDesk.
Time to Complete oDesk LivePerson Jobs
Time needed to complete a LivePerson project on oDesk.
Average LivePerson Freelancer Feedback Score
LivePerson oDesk freelancers typically receive a client rating of 4.66.
I'm a young economist with experience in Online Operations Management, Account Management, Online Content Translation, "Gamefication" (Game Management), Online Monetization and Credit Card and e-Wallet's Fraud Mitigation (Chargeback Management and Credit Recovery). Very versatile, creative and disciplined, I'm able to work in any English speaking environment as well as Spanish and Portuguese. I'm also very flexible when it comes to project/process content, hours of work, wages, etc. If there are any questions about my skills and capabilities, please drop me a inbox message and I'll be happy to contact you as soon as possible.
An excellent communicator with a natural ability to establish, build and maintain relationships with ease. My negotiation skills are second to none and I have the correct skills and knowledge when dealing with business/customer conflict, never failing to resolve complaints or issues on a customer care level. I have excellent customer service skills, always delivering a first class service. I have a good understanding of business in general. I am highly motivated, extremely organised, with a strong desire to be productive and successful in all that I do. I have a very strong work ethic with the drive and ambition to achieve results within my role. I am always keen to expand my knowledge and skill set to further benefit my employees and career.
I believe I am a keen, enthusiastic and hard working individual, with the ability to learn quickly and work effectively under pressure. I have the patience and capacity to learn and adapt to meet new situations and challenges. I can communicate with a diverse range of people and can work effectively in a group situation or on my own initiative. I am a good team player who gets on with people from all walks of life. Further to this, I can communicate in two other languages including Punjabi and Hindi. I also have great knowledge of Microsoft Office, along with other packages such as Photoshop, Maya, Z brush, Live person. This allows me to apply my knowledge to the job when needed. My ambitious nature is reflected through my extra curricula activities. In particular I am a keen Martial artist, achieving my Black belt 1st Degree at a young age. Through my training and teaching I have acquired mature positive qualities, which has broadened me mentally and spiritually. I believe with such unique skills and personal qualities I have the ability to succeed in any dimension of work. I have also extensive web chat/live person knowledge, I was a part of the first live chat team in Nintendo history. Furthermore we were very successful in what we did, as no other gaming company offers this. I have also been a Team leader for my Nintendo team, managing my team when needed, delegating tasks, dealing with complaints. I also believe you have to work harder as you should set a example to your staff, just because you are in a higher position it does not mean you do less work. As I have been a agent previously, it has allowed me to ensure as a Team leader I listen to my agents and fulfil any issues they have and promise great rewards from great performance.
I am a highly motivated individual with experience in the fields of Sales, Administration, Corporate services, Data Entry, marketing research and Lead generation. For the past 4 years i have been working for a Corporate service provider and within the Foreign exchange industry - performing as a Compliance clerk (KYC documentation approval), Back office and Customer support Agent (phone, live-chat,e-mail). I am well familiar with AML legal controls, incorporation of companies and amendments to existing corporate structures, MS Office, Excel, Outlook, Live Person, CRM, MT4 Terminal.
I have been working for Convergys Corporation here in the Philippines as an Operations Supervisor caring for a Telecommunication company in the US. I am handling a team of 17 representatives, taking in escalations, accomplishing administrative tasks and doing deep dive analysis to come up with feasible action plans. I just got married in December 2013 and is about to give birth this May, 2014 which is why I would really want to devote my time at home watching over my kid and that gave me the idea of applying for a work from home job. If this works for me, I am willing to go full time and I know that I can contribute a lot to the corporation considering my 7 years of experience with Customer Service.
Over the past 6 years I have been with the B.P.O. industry, specifically supporting DSL connectivity, from modem support and GUI configurations of different brands of modem and networking. I am also a current team lead of a team consisting of 15-20 tech/sales representatives. The account supports Microsoft Office on both OS Windows and Macintosh. I have developed a wide range of skills from technical troubleshooting of a network or troubleshooting of any concerns relating to MS Office software . This skill set also includes staffing, scheduling, coaching agents towards excellence, manning the queue, managing and analyzing metrics, call calibrations with QA and clients, action planning and root cause analysis. I am seeking to work online at home and be in the customer service, help desk, sales, or technical field of industry. Basic knowledge on Six-Sigma Defect Reduction(White Belt). I have also handled a team who supports Microsoft Online Services such as Outlook.com, Office Web Apps, One Drive, One Note, etc. This team basically uses online interaction through chat.I take responsibility for driving excellent results on customer service, resolution, KPI's, sales revenues and develop top talents. Presentation skills, researching skills and Help Desk environment is pretty much a day to day experience in the office. With this experience, I can certainly offer great strength on being able to learn and adapt to a fast paced environment and can pretty much handle difficult challenges of day to day tasks and targets.