Having acquired a degree in Computer Engineering in 2006, I have had some 6 years of rewarding professional career in the areas of technical support on hardware and software systems, networking and sales with major engineering and business process outsourcing companies in Manila, Philippines, including a brief stint with the United Nations Office in Bangkok, Thailand. I dealt with colleagues and clients of multi-cultural background from affiliate offices globally, including the United Kingdom, the United States, the Middle-East, Australia, China, Hong Kong, Thailand, Malaysia and the Philippines. I have acquired a certification in ITIL, MCP, and CCNA. During my university years, I have also worked as an administrative assistant with various private companies where I have proven a reputation of an efficient team member with well-regarded planning and organizing skills. My adventurous spirit inspires me to explore new avenues. I have travelled to key cities in Asia, the Middle-East, and Europe. Thanks to oDesk! Though I have just recently joined the network, I know I can continue developing my professional aspirations while at the same time fulfilling my personal career as a wife and a mom! :-)
Helpdesk Job Cost Overview
Typical total cost of oDesk Helpdesk projects based on completed and fixed-price jobs.
oDesk Helpdesk Jobs Completed Quarterly
On average, 35 Helpdesk projects are completed every quarter on oDesk.
Time to Complete oDesk Helpdesk Jobs
Time needed to complete a Helpdesk project on oDesk.
Average Helpdesk Freelancer Feedback Score
Helpdesk oDesk freelancers typically receive a client rating of 4.54.
Jennyfer M. Agency Contractor
I have 16 years in small business management within various fields. Some of the most important and difficult lessons I've learned during this time is how to master technology rapidly, and to stay up to date with it to better assist my clients. I love master new technology as much as I love web design, and I feel these areas are not only where I excel as a virtual assistant, but it is also the area I most enjoy. Hire me if you feel… • Overwhelmed by your current workload • Overworked; exhausted • Unable to take time off work – afraid to relax, knowing that your business will suffer if you’re absent • Like a prisoner in your own business, a business that was supposed to bring freedom and instead feels like a job! • Full of resentment for what used to bring you joy and has become a burden and chore, leaving you dreading your busy weeks) I’m reliable, very tech savvy and self-reliant. I am also 100% bilingual (English/Spanish) able to translate a variety of documents, and interpret live via phone. Some of the things I have experience with: • CRMs Like (Infusionsoft, Salesforce, Zoho CRM) • Mail marketing (Mailchimp, Infusionsoft, Get Response, Mail poet) • Web Design (Wordpress, CSM, HMTL) • Membership Site programming (Wordpress, Jigsawbox, Kajabi) • Project Management (Huddle, Basecamp, Central Desktop, 5 p.m., Asana, Active Collab) • Accounting Software (QuickBooks, Freshbooks, GoDaddy Accounting Formerly Known as Outright) • Remote Desktop Utilities (Teamviewer, LogMeIn, ShowMyPC, GoToMyPC, join.me) • Teleconferencing (GotoMeeting, FuzeMeeting, ZohoMeeting) • eCommerce (PrestaShop Installation and Maintenance, Volusion, Shopify, BigCommerce, and others) ...and this is just to name a few! Your path to a less stressful, more fulfilling business will begin by simply clicking the “Contact” button above and meet me for a quick interview so that we can discuss your project. We’ll evaluate your current workload and identify ways I can help you save time, get more done, and grow your business faster without working harder.
My name is Anton Topalov, I am from Bulgaria (Eastern Europe) I speak English fluently, I have a Master Degree in Finance. and extensive work experience in the following areas: - IT maintenance and support (solving software issues and malware removal) - CMS management (WP and Joomla) - Accounting - Customer Support - Internet Research - Web Scraping - Data Entry Software/ Applications: MS Office proficient. Google proficient. Wordpress, Joomla, Ticketing systems, Mantis, Zendesk... HTML Cascading Style Sheets (CSS), HTTP/S, FTP, OFTP, AS2, X400. I am a young and motivated individual, with an exquisite attention to detail and willingness to always deliver the best quality.
Seeking a position as a data entry specialist where I can maximize my accurate keyboard skills in a demanding work environment. Accurate, fast keying skills and sound knowledge of computer applications. Proven ability to collect and manage information efficiently and accurately. Excellent written and verbal communication skills and a strong desire to work hard and perform well. Skilled in planning and organizing with the ability to complete tasks on deadline. An independent worker who successfully met the challenges of a fast-paced environment providing data entry and administrative support to a large department. Sound knowledge of database management tools and data entry technologies. Over ten years’ experience successfully performing a number of data entry and clerical tasks. A proven track record of efficiency and accuracy in managing multiple functions, solving problems, maintaining confidentiality and producing quality work.
I hold a bachelor's degree (Magna Cum Laude) in Accounting from the Newman University of Kansas, USA. Management was my second major and through internships and work experience with hotel management company and accounting firm, I have the skill-set required to perform most accounting related jobs as well as jobs related to technical writing, customer service/support, admin. support, marketing, web research etc. I am looking forward to work with serious clients who wants to get their job done in a timely manner with perfection.
10+ years of solutions-focused technical customer support experience. Microsoft Certified Professional with the following certifications: Microsoft Certified Desktop Support Technician Microsoft Certified I.T. Professional Microsoft Certified Technology Specialist Handled work projects: - Content moderator / Quality Analyst / Zoho CRM/ CS-Cart - 3dcart data entry / Ebay listings / Amazon listings/ Wordpress postings - chat/ voice / email support - Remote Desktop Support - Technical Writing - Windows Administration - Application Support
I finished Bachelor of Science in Commerce major in management and Master in Business Administration. I had attended different training and seminar/workshop in accounting and bookkeeping. Professionally, I have 6 years of experience in accounting/bookkeeping. In that years, I had helped different businesses to set-up their accounting system, to clear their books, to help them to track their expenses, to manage their accounts receivables and payables, to help them preparing the monthly or yearly operation budget and to help them in their day to day operation. In addition, the following are my other specific duties with my clients: Keeping a record of all financial transactions Managing accounts both payable and receivable Updating trial balances Reconciling bank statements Aside from being a bookkeeper, I had also proved my effectiveness and efficiency as a virtual assistant. The following are the duties that I have had as a VA: Manage contact lists and customer spreadsheets Maintain a calendar and set up meetings Take transcription and handle correspondence Make travel arrangements Handle billing and accounting Prepare and send out e-mail newsletters Prepare, collate and ship proposals and meeting materials Send out requested information to customers Handle client inquiries by phone or e-mail Furthermore, before I became a bookkeeper and VA, I worked as a data entry specialist. Some of my duties are: Perform all data entry related tasks including sorting, proofing, updating, mailing and storing. Maintain data files accurately. Compile, sort, verify and correct data to be entered. Review data for completeness and accuracy. Contact authors of source documents to address data inconsistencies and to gather missing data. Manage filing and routing of source documents after entry. Maintain records of work completed. Update data in appropriate databases in accurate and timely manner so as to avoid backlogging. Establish data naming standards and consistent data definitions to improve overall data quality. Process and resolve data inquiries by searching and reviewing the databases. Enter and update files into Excel spreadsheets. Perform administrative duties such as operating office equipment or data filing as required. Finally, aside from working in the field of bookkeeping/administrative tasks. I worked in the academe as a Business Instructor. I taught different fields in Business administration. Such subjects are under the field of Marketing Management, Financial Management, Human Resource Development, Production Management and Management Accounting. As a business instructor, our duties does not only revolved around teaching the subject matter that was assigned to us. We are also serving as an adviser of a particular field of specialization. The field that was assigned to me for advisory is Human Resource Development Management and Management Accounting. In addition, I was also appointed by the school as the Research coordinator in the Field of Business and Accountancy. With the knowledge and skills that I have, I do believe that I will be a perfect match with the qualification you were looking for to occupy position in your organization. I would be very happy if you will hire me. I will make sure to commit my self for long term and I will give you my best service. Thank you and I look forward to talking with you.
Nathaniel Parsons Agency Contractor
My current work experience and skills encompass running my own Tech Support business and Online Support Projects servicing different client needs (i.e. Customer Support, Email Support, Live Chat Support, Remote Support, and Wordpress). My current and former online projects include Customer Service, Client Support, Live Chat Support, and Email Support. Offline projects include basic websites, help desk setup, online services setup, onsite support, and remote assistance. I have previous technology related experience that encompassed the legal field in court records retrieval , trial preparation, and general technology projects, which included Windows Operating System, Microsoft Office, and Quickbooks Pro usage and handling software related tech issues. I have previous technology related experience that encompassed the legal field in court records retrieval , trial preparation, and general technology projects, which included Windows Operating System, Microsoft Office, and Quickbooks Pro usage and handling software related tech issues. I have invested in the technology that my office uses which includes 2 Windows 8.1 Laptops, 1 Windows 7 Laptop, Virtual Machines for a Client's specific needs, 1 MAC with an i7, iPad Mini (Version 1), 1 Chrome Book, 1 Android Tablet, and a iPhone 5C. We also utilize ISP Connections with 2 Companies for Redundancy TWC and Wowway at 50 Mbps and 110 Mbps. MAC is on a 100 Mbps out of Atlanta, GA. We have ISP VOIP Lines and Utilize Skype, and Zendesk Lines. We have clients that use BRIA and other PBX Systems. We can tailor services and billing to our clients needs. I personally train and work all projects first before a team member gets involved. Myself and My Team work with clients around the globe. That is how today's world functions.
My strengths and skills excel in the areas of Data Entry as I can type 40 words a minute. I have extensive experience in the field of customer service and office administration. My past work experience has led me to be the professional I am today. I am a highly organized individual who has always met and exceeded expectations. I am friendly and my positive attitude allows me to communicate easily with others. I have spent the last twenty years in a sales and management role with the additional duties of organizing and maintaining the role of office administration. I have vast knowledge in many areas. Combined they allow me to bring my past experiences and positive attitude to take on new and exciting opportunities. I am responsible and reliable person. Motivation and positive attitude are two of my greatest attributes.
Hello, my name is Jose Rueda I am 24 and I have studied computing management, now I am working as a free-lancer in SEO, community management and helpdesk. I have rised all the webpages I worked for to the #1 position in google.