Phone Support Agents & Call Center Representatives

Get Your Phone Support Project Started Today!

Post your phone support project on oDesk and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On oDesk, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

Browse Phone Support job posts for project examples or post your job on oDesk for free!

Phone Support Job Cost Overview

Typical total cost of oDesk Phone Support projects based on completed and fixed-price jobs.

oDesk Phone Support Jobs Completed Quarterly

On average, 342 Phone Support projects are completed every quarter on oDesk.

342

Time to Complete oDesk Phone Support Jobs

Time needed to complete a Phone Support project on oDesk.

Average Phone Support Freelancer Feedback Score

Phone Support oDesk freelancers typically receive a client rating of 4.40.

4.40
Last updated: April 1, 2015
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Brian Shook

Brian Shook Agency Contractor

Data Entry, Phone Support

United States - Last active: 15 hours ago - Tests: 2

To be able to offer a professional solution for your particular project or task. Professional in everything I do.

Associated with: oDesk Payroll
$14.44 /hr
1,389 hours
5.00
Veronica Burgess

Veronica Burgess

Data Entry

United States - Last active: 10/16/2013 - Tests: 5

Looking for some work entering data or other computer based work. I am great at typing, excellent with customer service, great phone and communications stills. I am a fast learner and proficient with a computer.

$16.67 /hr
0 hours
5.00
Pham B.

Pham B.

Vast Bookkeeping, Real Estate & Cust Svc experienc...

United States - Last active: 11 days ago - Tests: 5

I am looking for a work from home opportunity where my real estate, sales, customer service and/or accounting experience can be an invaluable asset. I started my career in the accounting field and worked part time as an Real Estate Broker's assistant. I went on to obtain my NYS Real Estate agent's license and later my Broker's license. With that license under my belt I delved into the Real Estate industry full time and helped launch a property management division of a boutique Real Estate firm in Upstate NY. I am looking to work with an individual/company that could use 15-30 hours of my experience for the very competitive rate I offer. I am best when building businesses, and although I can no longer dedicate 70 hours a week to my career as I did before I became a wife and mother, I still enjoy setting, meeting and exceeding the goals of myself and my clients.

$12.17 /hr
171 hours
4.85
Kelsey R.

Kelsey R.

Certified Bookkeeper and Administrative Expert

United States - Last active: 15 hours ago - Tests: 4

To provide services to clients needing administrative tasks completed. I will do this by using my work experience and college education in Business Administration and Marketing. I have 6 years of experience in Quickbooks and am certified in Quickbooks 2013. I am organized, efficient, and guarantee the satisfactory completion of tasks.

$14.00 /hr
2,276 hours
4.59
Calvin Laxamana

Calvin Laxamana

Proficient in comp tech & efficient admin support

Philippines - Last active: 25 days ago - Tests: 1

I have a BS in Computer Science and I am currently studying Part-Time for my MS in Information Technology. This will be completed hopefully within another six months or so while I finish writing my thesis. With all this, I am sure that I have the experience and the key strengths to handle any IT related projects such as system programming, data entry, PDF conversion, internet research and web developing. I also have two years¿ experience as an admin assistant and I am confident I would do well in any Admin related jobs. I am currently teaching Computer Science on a Full-Time basis and am looking for extra work to do in my spare time.

$5.56 /hr
77 hours
5.00
Tasha Lindsey

Tasha Lindsey

Experienced Human Resources, Payroll, Customer Ser...

United States - Last active: 1 month ago - Tests: 2

Self-directed and motivated project leader with 15+ years' experience in Human Resources, Payroll, Recruiting, Project Management, Customer Service and Account Management. Excellent organizational skills and extremely detail oriented. I am hardworking and a fast learner with good communication skills and a strong background in quality, process improvements event support and training.

$17.00 /hr
1 hours
5.00
Nathaniel Parsons

Nathaniel Parsons Agency Contractor

Versatile and Skilled Team Player for Technical Su...

United States - Last active: 15 hours ago - Tests: 10 - Portfolio: 6

My current work experience and skills encompass running my own Tech Support business and Online Support Projects servicing different client needs (i.e. Customer Support, Email Support, Live Chat Support, Remote Support, and Wordpress). My current and former online projects include Customer Service, Client Support, Live Chat Support, and Email Support. Offline projects include basic websites, help desk setup, online services setup, onsite support, and remote assistance. I have previous technology related experience that encompassed the legal field in court records retrieval , trial preparation, and general technology projects, which included Windows Operating System, Microsoft Office, and Quickbooks Pro usage and handling software related tech issues. I have previous technology related experience that encompassed the legal field in court records retrieval , trial preparation, and general technology projects, which included Windows Operating System, Microsoft Office, and Quickbooks Pro usage and handling software related tech issues. I have invested in the technology that my office uses which includes 2 Windows 8.1 Laptops, 1 Windows 7 Laptop, Virtual Machines for a Client's specific needs, 1 MAC with an i7, iPad Mini (Version 1), 1 Chrome Book, 1 Android Tablet, and a iPhone 5C. We also utilize ISP Connections with 2 Companies for Redundancy TWC and Wowway at 50 Mbps and 110 Mbps. MAC is on a 100 Mbps out of Atlanta, GA. We have ISP VOIP Lines and Utilize Skype, and Zendesk Lines. We have clients that use BRIA and other PBX Systems. We can tailor services and billing to our clients needs. I personally train and work all projects first before a team member gets involved. Myself and My Team work with clients around the globe. That is how today's world functions.

$14.00 /hr
6,568 hours
5.00
Anton Topalov

Anton Topalov

IT maintenance | VA | Accounting | Data Entry | Cu...

Bulgaria - Last active: 08/12/2013 - Tests: 1

My name is Anton Topalov, I am from Bulgaria (Eastern Europe) I speak English fluently, I have a Master Degree in Finance. and extensive work experience in the following areas: - IT maintenance and support (solving software issues and malware removal) - CMS management (WP and Joomla) - Accounting - Customer Support - Internet Research - Web Scraping - Data Entry Software/ Applications: MS Office proficient. Google proficient. Wordpress, Joomla, Ticketing systems, Mantis, Zendesk... HTML Cascading Style Sheets (CSS), HTTP/S, FTP, OFTP, AS2, X400. I am a young and motivated individual, with an exquisite attention to detail and willingness to always deliver the best quality.

$8.89 /hr
229 hours
5.00
Ana A.

Ana A.

Bilingual (English/Spanish) Virtual Assistant

United States - Last active: 11/26/2014 - Tests: 1

A trustworthy, self-motivated, and detail-oriented Service Provider with the ability to work individually and as a team player. I offer virtual assistance and administrative/clerical support to my clients to ease their day to day tasks. My skills include, but are not limited to: Data entry, email support, translation (English/Spanish), receptionist services, customer support, phone support, data processing, web research, data gathering, have knowledge in Microsoft Word and Excel. Plus I am quite versatile, I can easily learn new skills and familiarize myself with new software, programs, and applications in order to perform specific duties of any job I take on. I believe that excellent and regular communication, during project duration, is vital in building and maintaining a great working relationship with clients. Let me know how I may be able to assist you, and thank you for taking the time to review my profile.

$12.78 /hr
0 hours
5.00
Amy Sandy

Amy Sandy

Freelance Writer/Administrative Assitant

United States - Last active: 01/19/2014 - Tests: 1

I have spent the last 20 years consistently working in an office atmosphere. I have become fluent in all aspects including bookkeeping using Quickbooks, Quicken, Peachtree, and Great Plains. I have performed transcribing tasks, office organization, form creation, created employee manuals from scratch, created newsletters for several different organizations such as support groups and the Chamber of Commerce. I have also been a freelance writer for approximately five years now. I have written for newspapers, ran a newspaper on top of writing the articles, written an ebook for a client, edited a small book for a historical society, and much more.

$16.67 /hr
0 hours
5.00