To utilize my vast skills, experience and knowledge in the Technology and Business Management fields. Over the past 16 years, I have assisted several companies in everything from production to analysis to growing companies to valuation to liquidation. I have mentored and coached several young future business people in the arts of efficiency, confidence and maximization of potential. I am a problem solver, entrepreneur, innovator, engineer, motivator and, most importantly, a deliverer of results. My proven track record in technology and business management, marketing and leadership speaks for itself. When you get me as a consultant and manager, you get what I live, breathe, eat and even sleep - success!
Helpdesk Job Cost Overview
Typical total cost of oDesk Helpdesk projects based on completed and fixed-price jobs.
oDesk Helpdesk Jobs Completed Quarterly
On average, 35 Helpdesk projects are completed every quarter on oDesk.
Time to Complete oDesk Helpdesk Jobs
Time needed to complete a Helpdesk project on oDesk.
Average Helpdesk Freelancer Feedback Score
Helpdesk oDesk freelancers typically receive a client rating of 4.54.
Experienced System Specialist, MCSA/MCITP/MCSD. In-depth knowledge of business operations and Information Tecnology Systems, project management, enterprise system integrations and information security with over eight years with hands on experience as an Enterprise Administrator and Network Manager in Windows Server 2003 & Windows Server 2008 environments. Experience in hardware and software virtualization using VMware and Hyper-V and App-V. Practiced understanding Active Directory, Group Policies, NPS, NAP, Exchange, SQL Server, Dynamics CRM, ERP, PKI and DFS. Experience as a corporate Microsoft/Certification trainer at one of gold certified partners of Microsoft. Proficent in Server 2012 and 2008 (inc.Server Core edition), Hyper-V, switches and many other technologies. I have been highly involved in server virtualization for seven years and am proficient in both VMware and Microsoft Hyper-V. I am also providing consulting services for web applications. I am a member of DotNetNuke Corp Internationalization Team and I'm working to expand product features to fully support Turkish localization. I am always looking for new opportunities to develop my skills. Check my Microsoft Profile below: https://www.mcpvirtualbusinesscard.com/VBCServer/idumlupinar/profile
I am a certified Microsoft Dynamics CRM Specialist in Applications and Customization and Configuration. My primary goal is to become a full time freelancer and focus on what I am passionate about: Microsoft Dynamics CRM. I am a professional Microsoft Dynamics CRM Consultant with over 20 years experience in Customer Service and Sales, Administration, Project Coordination and -Management and direct marketing. More specifically I offer the last 7 years hands on experience in the planning, installation, implementation, customization, upgrade and roll out of MS Dynamics CRM 2011, 2013 and more recently 2015, to various customers in various industries. My core competencies lie in business needs analysis and requirements gathering, translating requirements into functional specifications, deployment, configuration, customization and administration of MS Dynamics CRM. I continuously improve my own knowledge on best practise processes for MS CRM and am often approached for advise on best practice. Having previously been a client who implemented Microsoft Dynamics CRM, I have a strong focus on end-user simplicity and have compiled various user training manuals with a focus on end user learning and buy-in. My passion is ultimately Microsoft Dynamics CRM, although I am also a Microsoft® Certified Technology Specialist in SQL Server® 2008, Business Intelligence Development and Maintenance and SQL Server® 2008, Database Development. I specifically chose these areas of certification to compliment my Microsoft Dynamics CRM work. My second career passion is integration of bulk e-mail platforms in Microsoft Dynamics CRM that empowers my customers to mine their data better and gather so much more business intelligence from their contacts.
Andrey Sarapulov Agency Contractor
I’m Londoner now living in San Antonio, Texas. Over the last 15 years I have developed my skills doing data processing, data entry, webmaster, blogging, wordpress, graphics, customer support, internet marketing and research. Including working for companies; Bennetts Associates Limited, Statesman Travel and Cyril Leonard & Co Suveryours in London England. I am seeking opportunities to further use my skills with handling customer support through emails, forums, chat and more. I am also looking for administration projects, jobs handling data entry, internet marketing and research. I am well experienced in all the above named fields with the capacity to take on other ventures. I have received several awards, commendations, and recognition for my levels of service, quality, learning abilities, and improvements made to multiple businesses.
Over the last seven years, I have worked as Zendesk customer support specialist and subject matter expert in CAD/CAM software. My comparative strength would be multi-language knowledge (English, German, Italian, plus all South-Slavic languages). I have been very active in the field of desktop research and market analysis, working for a UK-based multinational. Also, I have a background both in technical and social field. I am a fast learner, efficient and organized. Multitasking is no problem for me. In addition, my working hours are flexible, so I am probably at your disposal immediately
Jennyfer M. Agency Contractor
I have 16 years in small business management within various fields. Some of the most important and difficult lessons I've learned during this time is how to master technology rapidly, and to stay up to date with it to better assist my clients. I love master new technology as much as I love web design, and I feel these areas are not only where I excel as a virtual assistant, but it is also the area I most enjoy. Hire me if you feel… • Overwhelmed by your current workload • Overworked; exhausted • Unable to take time off work – afraid to relax, knowing that your business will suffer if you’re absent • Like a prisoner in your own business, a business that was supposed to bring freedom and instead feels like a job! • Full of resentment for what used to bring you joy and has become a burden and chore, leaving you dreading your busy weeks) I’m reliable, very tech savvy and self-reliant. I am also 100% bilingual (English/Spanish) able to translate a variety of documents, and interpret live via phone. Some of the things I have experience with: • CRMs Like (Infusionsoft, Salesforce, Zoho CRM) • Mail marketing (Mailchimp, Infusionsoft, Get Response, Mail poet) • Web Design (Wordpress, CSM, HMTL) • Membership Site programming (Wordpress, Jigsawbox, Kajabi) • Project Management (Huddle, Basecamp, Central Desktop, 5 p.m., Asana, Active Collab) • Accounting Software (QuickBooks, Freshbooks, GoDaddy Accounting Formerly Known as Outright) • Remote Desktop Utilities (Teamviewer, LogMeIn, ShowMyPC, GoToMyPC, join.me) • Teleconferencing (GotoMeeting, FuzeMeeting, ZohoMeeting) • eCommerce (PrestaShop Installation and Maintenance, Volusion, Shopify, BigCommerce, and others) ...and this is just to name a few! Your path to a less stressful, more fulfilling business will begin by simply clicking the “Contact” button above and meet me for a quick interview so that we can discuss your project. We’ll evaluate your current workload and identify ways I can help you save time, get more done, and grow your business faster without working harder.
Danielle G. Agency Contractor
My objective is to make you stand out from the crowd. I have over a decade of experience in the Corporate and Contact Center Industries with multiple resumes, workshops and business communications achieved. As a skilled wordsmith, I have the ability to produce clear, concise, and professional articles which are grammatically correct and error free. If you want a certified trainer/resume writer to assist you in achieving your organizational or individual objectives, drop me a line. I can assist you with: -Selection Criteria Responses -Process/Instructional Design -Customer Service -Image Consultancy -Training & Development -Adult Learning -Creative and Technical Writing -BMR Article Writing -Business Proposal Writing -Professional/Company Profile Writing -Resume Writing -Contact/Call Center Management -Voice & Language Training -English Proficiency -Employee Relations -Personality Development -Goal Setting -Life Coach
Michael C. Agency Contractor
Recognized throughout my career for being a visionary and innovative leader, leveraging knowledge of reporting, feedback, engagement and planning to significantly increase productivity and achieve targets and long term goals and seeking a position in your company, bringing 12 years of working experience, management and leadership. I will be able to help you with the following: - Operations Management - Project Management - Lean Six Sigma / Process Improvements - Call Center Consulting / Call Center Setup / Campaign Broker - Crowdsourcing & Crowdfunding - Business & Management Consulting - Reporting & Business Analysis - Customer Service, Sales Training & Quality Assurance - Workforce and Scheduling - Admin Setup (Salesforce, Five9, Zendesk, ZohoCRM, etc) - Technical Training & Product Training - Training Modules and eLearning Courses Author - Technical Skills (Level 1 - 3 Tech Support Expert) - Internet Marketing (Adlinkr, Response360, Constant Contact, PureSend etc) - Web Development (Wordpress, Joomla, etc) - Web Design, SEO, Web Hosting, VoIP, Call Center and other services Glad to be of service!
- Installation, configuration and maintance of web platforms via ssh or Cpanel: *Wordpress *Zen Cart *PhpBB - Installation, configuration and customization of plugins for web platforms. - Custom design for web platforms; - ssh; - virtualization; - Remote assistance with Team Viewer, Remote Administrator 2.1, logmein, help.me; - Installation, maintance, troubleshooting and support of Windows XP / Vista / 7; - Software installation and setting up for Windows; - Mounting and installation of periphery devices; - Virus, troyan, spam, adware, malware removal; - Driver installation; - Installation and maintenance of Internet explorer, Mozila firefox, Google Chrome; - Email managing, maintance, settings;