Phone Support Agents & Call Center Representatives

Get Your Phone Support Project Started Today!

Post your phone support project on oDesk and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On oDesk, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

Browse Phone Support job posts for project examples or post your job on oDesk for free!

Phone Support Job Cost Overview

Typical total cost of oDesk Phone Support projects based on completed and fixed-price jobs.

oDesk Phone Support Jobs Completed Quarterly

On average, 325 Phone Support projects are completed every quarter on oDesk.

325

Time to Complete oDesk Phone Support Jobs

Time needed to complete a Phone Support project on oDesk.

Average Phone Support Freelancer Feedback Score

Phone Support oDesk freelancers typically receive a client rating of 4.41.

4.41
Last updated: May 1, 2015
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Kim Harris

Kim Harris

Customer Service Representative

United States - Last active: 06/20/2012 - Tests: 8 - Portfolio: 2

With over 3 years of virtual call center experience/phone experience, I'm ready to assist your customers with their questions and concerns! I've helped customers choose merchandise, answer questions, continue as customers, resolve issues, make payments, place orders, track orders, and more!

$13.33 /hr
32 hours
5.00
Veronica Burgess

Veronica Burgess

Data Entry

United States - Last active: 10/16/2013 - Tests: 5

Looking for some work entering data or other computer based work. I am great at typing, excellent with customer service, great phone and communications stills. I am a fast learner and proficient with a computer.

$16.67 /hr
0 hours
5.00
Amber M.

Amber M.

What do you need? I am your girl

United States - Last active: 6 days ago - Tests: 4

I have been in the customer service industry for over 10 yrs, working in retail and the hospitality field. I have secretarial, executive assistant and even managerial experience. Recently experienced as an internet researcher, training team leader, executive assistant and customer service representative handling email inquiries. Before I go further I must tell you, as a potential contract, that in September 2013 I became a full-time college student. Being a student I will only be accepting contracts that require evening and weekend hours or work that can be done in my free time between classes. I am willing to accept any short term or long term position, hourly or flat rate. I live on the west coast of the United States of America, have high speed internet connection and am very familiar with computers. I would be a value to any company that wishes for me to work with them as I am highly adaptable, quickly trained, a fast learner, detail oriented and self motivator. You can view my LinkedIn profile at; http://www.linkedin.com/pub/amber-meyer/65/b0a/159 Thank you for your time and consideration. I look forward to hearing from you and joining your team!

$16.67 /hr
2,768 hours
4.74
Pham B.

Pham B.

Vast Bookkeeping, Real Estate & Cust Svc experienc...

United States - Last active: 1 day ago - Tests: 5

I am looking for a work from home opportunity where my real estate, sales, customer service and/or accounting experience can be an invaluable asset. I started my career in the accounting field and worked part time as an Real Estate Broker's assistant. I went on to obtain my NYS Real Estate agent's license and later my Broker's license. With that license under my belt I delved into the Real Estate industry full time and helped launch a property management division of a boutique Real Estate firm in Upstate NY. I am looking to work with an individual/company that could use 15-30 hours of my experience for the very competitive rate I offer. I am best when building businesses, and although I can no longer dedicate 70 hours a week to my career as I did before I became a wife and mother, I still enjoy setting, meeting and exceeding the goals of myself and my clients.

$12.17 /hr
171 hours
4.85
Kelsey R.

Kelsey R.

Certified Bookkeeper and Administrative Expert

United States - Last active: 1 day ago - Tests: 4

To provide services to clients needing administrative tasks completed. I will do this by using my work experience and college education in Business Administration and Marketing. I have 6 years of experience in Quickbooks and am certified in Quickbooks 2013. I am organized, efficient, and guarantee the satisfactory completion of tasks.

$14.00 /hr
2,300 hours
4.59
Destinee McMeen

Destinee McMeen

Account Manager

United States - Last active: 2 days ago - Tests: 1

I am currently a Medical Account Manger with my daily duties including but not limited to: data entry, answering phones, using outlook, recruiting new clients and associates, marketing, promoting, conducting interviews, editing resumes, writing job postings, hiring/firing associates, and many more. In the past I've done a lot of front desk work including but not limited to: scheduling appointments for 7 doctors at a time, making employee schedules, phones with multi line systems, assisting nurses with procedures, running errands, opening/closing the office, & medical coding/billing. I have also been in a few management positions as well. I find myself to be easy going, hard working, always looking for a challenge, and always wanting to learn more things. Every job I have had, I have always moved up in rank and that is something I am proud of. With my exceptional customer service skills and my ability to catch onto everything quickly, I am sure I will be an asset to your business

$12.26 /hr
46 hours
5.00
Angela A.

Angela A.

Typist and Office Supporter with Computer Skills a...

Canada - Last active: 1 month ago - Tests: 5 - Portfolio: 2

I have excellent computer and office skills as well as experience in proofreading and revising. I have 4 years of customer service experience in the financial industry along with 2 summers of secretarial experience. In the past I have worked for federal and municipal elections in customer-facing roles. Currently I teach piano part-time and love my students!

$13.33 /hr
0 hours
5.00
Tasha Lindsey

Tasha Lindsey

Experienced Human Resources, Payroll, Customer Ser...

United States - Last active: 1 month ago - Tests: 2

Self-directed and motivated project leader with 15+ years' experience in Human Resources, Payroll, Recruiting, Project Management, Customer Service and Account Management. Excellent organizational skills and extremely detail oriented. I am hardworking and a fast learner with good communication skills and a strong background in quality, process improvements event support and training.

$17.00 /hr
1 hours
5.00
Michael C.

Michael C. Agency Contractor

Operations Manager, Project Manager, Six Sigma Mas...

Philippines - Last active: 12 days ago - Tests: 24 - Portfolio: 4

Recognized throughout my career for being a visionary and innovative leader, leveraging knowledge of reporting, feedback, engagement and planning to significantly increase productivity and achieve targets and long term goals and seeking a position in your company, bringing 12 years of working experience, management and leadership. I will be able to help you with the following: - Operations Management - Project Management - Lean Six Sigma / Process Improvements - Call Center Consulting / Call Center Setup / Campaign Broker - Crowdsourcing & Crowdfunding - Business & Management Consulting - Reporting & Business Analysis - Customer Service, Sales Training & Quality Assurance - Workforce and Scheduling - Admin Setup (Salesforce, Five9, Zendesk, ZohoCRM, etc) - Technical Training & Product Training - Training Modules and eLearning Courses Author - Technical Skills (Level 1 - 3 Tech Support Expert) - Internet Marketing (Adlinkr, Response360, Constant Contact, PureSend etc) - Web Development (Wordpress, Joomla, etc) - Web Design, SEO, Web Hosting, VoIP, Call Center and other services Glad to be of service!

$22.22 /hr
6,979 hours
4.91
Ashley S.

Ashley S.

Customer Service

United States - Last active: 3 months ago - Tests: 11

Seeking a position, open to the field of opportunity that will allow me to build strength and character and introduce me to the true responsibilities and potential of a working atmosphere. The ability to enhance my developing work abilities, ethics, dedication, and personal motivation. Employee with work experience willing to take on any challenge and overcome and obstacles. Ability to be a team member, team leader, or work with little to no supervision. Strong communication and support skills with people at all levels. Proven ability to multitask under high stress environments. Ability to meet physical demands. MS Windows 9x/NT/XP/95/98/2000/Vista/MAC/Microsoft Office Suites Outlook/Adobe Acrobat MS Excel MS Word MS PowerPoint/Publisher 75wpm & 10-key by touch & data entry/switchboards Internet research sites, social networking, and search engines

$16.67 /hr
596 hours
4.98