Customer Service Specialists

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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

Browse Customer service job posts for project examples or post your job on oDesk for free!

Customer service Job Cost Overview

Typical total cost of oDesk Customer service projects based on completed and fixed-price jobs.

oDesk Customer service Jobs Completed Quarterly

On average, 2,750 Customer service projects are completed every quarter on oDesk.

2,750

Time to Complete oDesk Customer service Jobs

Time needed to complete a Customer service project on oDesk.

Average Customer service Freelancer Feedback Score

Customer service oDesk freelancers typically receive a client rating of 4.70.

4.70
Last updated: April 1, 2015
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Janice Novak

Janice Novak

Responsible Project Manager/Contractor

United States - Last active: 6 days ago - Tests: 5 - Portfolio: 1

Over the last five years, I have developed a wide range of experience with project manager positions. I have had the opportunity to work on many projects that required data entry My core competency is to oversee a project and manage many members. I am seeking opportunities to build establish a company and to grow within the company. I am very responsible person and guarantee the completion of projects on time if not sooner. If given an opportunity I can prove that I can deliver the quality of work that one may be looking for. Most of my work has been in the medical data entry field, writing and managing of many contractors online and offline. I have experience and training in all programs within the Microsoft Office program. This will include Excel, Access and powerpoint. I have had some experience in website design and building. I am in the process of building a couple websites at this time for a quarter of the price that one would pay a professional website builder. All work is guaranteed. My goal is to become successful in the online work environment. I am very driven and would appreciate any opportunity to show one the work that I can do. I have worked in the healthcare field for many years as well. I would like to become successful in working contracts through the o'desk platform for the future. Working from home enables me to be productive and obtain opportunities that are not available in my area.

$16.67 /hr
2,018 hours
4.96
Do Young Kim

Do Young Kim Agency Contractor

Canada - Last active: 3 days ago - Tests: 8

Right now, I can take multiple job offers. Please consider contacting me for any level of KR-EN / EN-KR translations and intermediate auditory Japanese translations. Please see below for my qualifications, which will prove some of my skills. Thank you.

Associated with: Key Assistant Services
$15.00 /hr
8 hours
5.00
April J Jones

April J Jones

Virtual Assistant/Data Entry

United States - Last active: 19 hours ago - Tests: 6

I would like to find a position with a company in which I could offer my services to and also try to contribute to that company in any which way that I can. I would love to find a position where I can work from home so I can continue to raise my kids and take care of my family. I have experience in Microsoft Office, Microsoft Excel, Microsoft PowerPoint, Internet Explorer, Email Handling, Fax, OS (Operating Systems), Databases, SEO, Marketing, Customer Support, Inbound and Outbound Calling, Photoshop, Dreamweaver, and I can type 70+ wpm. I am on the computer daily and I enjoy being able to search different things of interest. I have completed my Associate's for Information Technology and Bachelor's degree for Web Design with University of Phoenix.

$20.00 /hr
4,883 hours
4.99
Mary Crawford

Mary Crawford

Mgmt-Team Lead-Customer Care-V.A.-Sales-Writer

United States - Last active: 19 hours ago - Tests: 16 - Portfolio: 4

I have specialized in the sales,customer service field as a manager and sales manager, top sales performer and Team leader creating an exemplary team to monitor Quality Assurance for the three major call centers of a National company Responsibilities included: - Leading the growth and development of my company's Quality monitoring. -Procuring top talent and carefully selecting exceptional candidates for the formation of an exemplary team. - Overseeing preparation of uniquely quantitative and qualitative QA reports on a daily, weekly, monthly and quarterly agent specific reporting criteria. . - Edit and distribute to reporting and process critical feedback to all 3 call centers while discovering, managing, and resolving any discrepancies in information or processes. -Meeting on a weekly basis with the different teams for discussion of action items and training of customer care agents. -Preparation of itinerary and hosting weekly QA meetings with my team for a clear portrait of feedback across the globe and preparation of the teams weekly assignments. Accomplishments I am proud of include: -excellent managerial skills in office or performing online virtual assistant responsibilities! -High ranking percentile in communication and negotiation skills, phone, hospitality, email etiquette plus customer care. -Proficiency in business communications understanding that communication is the key to success! -I have received recognition for my careful attention to detail and ability to provide spot on feedback including meeting notes. - I am a publish writer, a foreign language and body language student. - I am tech savvy, a self starter and have an impeccable ability to work independently managing time well. - I pride myself with dedication and maintaining a great work ethic being completely trustworthy. -I am equally content following direction from one supervisor, as a team player, as a team leader or in a managerial setting. - I am very flexible with my hours and enjoy long term positions with an opportunity for advancement and working as many hours as possible. - I am an eager and quick study, always up for a new task contributing 100% effort ! References available I look forward to hearing from you,

$15.56 /hr
6,970 hours
5.00
Leiah S.

Leiah S.

Virtual Administrative/Personal Assistant & Real E...

United States - Last active: 1 day ago - Tests: 8

As a polished, efficient, and versatile professional, I have twenty years administrative background ranging from Executive Assistant to Office Manager to Front Office Coordinator. Administratively, I have supported Directors, Presidents, Vice Presidents, Partners and C-Levels at prior companies. As a licensed California Real Estate Agent for the past ten years, I have worked as a Buyer's Agent, Marketing Assistant and Property Manager. I have excellent organization and solid technical skills, and the capabilities to self-manage and complete tasks on time. I have experience with and am very comfortable managing projects. I definitely enjoy technology and learning new things. I hope to hear from you and discuss how I can make an immediate contribution toward the growth of your business!

$25.00 /hr
368 hours
4.94
XinYin Qin

XinYin Qin

Translator, Sales/Marketing Expert,MBA,ERP Expert

China - Last active: 19 hours ago - Tests: 74 - Portfolio: 59

Professional Translator. Professional Business and Technical Translation Expert. Best Skills on Simplified Chinese, Traditional Chinese translation. Good Culture Background knowledge : China Mainland, Hong Kong, Taiwan and Singapore. Best Skills on Marketing and Outbound Sales Best Network and Resource to Expand Your Business in China mainland. Include Online Business Promotion & Offline Business, Such as All Kinds of Out-Sourcing Marketing , iOS or Android App marketing and etc. Low Cost, High Quality Customer and Considerable Market Share Get For You. Market Research Expert for Web Research, Sourcing, Cold Calling Help you to find most valuable information and supplier in China. A Good Sourcing Agent in China. Customer Service Expert A Best Virtual Assistant. Best Assistant to Localize Your Business in China Mainland & Hong Kong. Database Expert, Best Skills on SQL Server 2012. Business Intelligence Professional

$20.00 /hr
2,526 hours
4.96
Ujjwal D.

Ujjwal D.

Expert in Excel (VBA Macros) / PDF Forms / VA

India - Last active: 19 hours ago - Tests: 12 - Portfolio: 7

Expert in Microsoft Excel / VBA / Macros and various other administrative tasks. Experienced in PDF Fillable Forms, Transcription of documents from/to PDF/Excel/Word. Have provided excellent service to all my clients for approx two years on oDesk and earned fantastic feedback and superb star rating. My strengths include: - a good team player with excellent oral and written communication skills - friendly and professional demeanor - self starter / multi-tasker - maintain deadlines - 18 years of experience in formal jobs

$22.22 /hr
1,996 hours
4.99
Costi C.

Costi C.

Sage CRM expert

Romania - Last active: 20 days ago - Tests: 1 - Portfolio: 2

• Consultancy, implementation & customization of the Sage CRM software • Develop new Sage CRM Add-ons and solutions to meet customer needs • database design, database and SQL server administration • data migration - migrating table structure and data from various sources Access, CSV/Excel, Oracleto MS SQL • identify customer’s requirements, write functional specification • customer service/technical support • integrate SageCRM with financial software like QuickBooks or Sage ACCPAC,integrate Sage CRM with websites for lead generation or website membership, integrate Sage CRM with email clients like Lotus Notes for email, tasks, scheduled meetings and contacts filing, many other integration points • Key technologies : ASP, C# for .NET, MSSQL, IIS, HTML, CSS, Javascript, jQuery, XML/XSLT

$38.89 /hr
140 hours
5.00
Yda Loraine Bautista

Yda Loraine Bautista

A Passionate Operations/Team Manager and a Robust...

Philippines - Last active: 2 days ago - Tests: 7

What would you get if you hire me? 1. You get an Operations Manager experienced in developing a strategic and systematic approach in implementing your workflow/processes to make it more effective, more efficient, more customer centric and most importantly capable of adapting to an ever-changing environment. 2. You get a Project Manager who is an excellent communicator and leader who has a clear vision of the project and its goals. Inspires a collective vision, remains on target, on budget and on time for a successful completion. 3. You get a passionate, flexible and versatile Team Leader able to maintain a well motivated and inspired team of stellar performers. Works with a sense of humor under pressure. Thrive in results-driven environments. Values quality work and performance. Positive, poised and competent with demonstrated ability to easily transcend cultural differences. Why hire me? Backed by 10 awesome years of Operations and Project Management Excellence  Aggressive and Persuasive Operations Manager  Master Motivator and a Passionate Team Manager  Skilled in Teaching, Coaching and Mentoring Methodologies  Strategic, Effectual and an Exceptional Project Manager  Superb Client Support and Account Management Strategies  Outstanding Organizational and Administrative Skills  Proficient in efficiency-enhancing workflow/process creation & improvements  Expert in Written and Conversational English  High Level competency in the latest online/software tools and platforms  Proactive, Innovative, Analytical, Result-driven and works impeccably well even without supervision.  Lives and breathes VISION, PASSION AND PURPOSE. Technical Reliability  Owns a desktop computer and a laptop that are used solely for work.  Maintains 2 reliable wired DSL/Broadband and a separate wireless broadband.  Retains 2 other USB sticks/dongles as additional backups.  All work files are cloud backed up.

$16.67 /hr
1,757 hours
5.00
Muhammad Amin

Muhammad Amin

Project Management, Business Development, SEO,Stat...

United Kingdom - Last active: 1 month ago - Tests: 3 - Portfolio: 2

I have done masters in BUSINESS AND MARKETING and have, " MORE THEN TEN YEARS OF EXPERIENCE" in the fields of, SALES DEVELOPMENT, PROJECT MANAGEMENT, TELEMARKETING, AUDIO PRODUCTION, STATISTICS, BUSINESS DEVELOPMENT, CUSTOMER SERVICES, CUSTOMER SUPPORT, ADMINISTRATION, EMAIL HANDLING, VIRTUAL ASSISTANCE AND CREATIVE WRITING etc I have a diversified experience assisting Asian, American., Canadian, Australian and the British customers. I am a full-time freelancer and can work for U.S., Canada, Australia, U.K and global customers.

$35.00 /hr
231 hours
5.00