Fast and efficient in all of my projects, I have a typing skill of 70 wpm and knowlege in data entry and customer service. I have spent the last 7 years in customer service specific roles to which I took inbound calls from customers not only as a first level of assistance but also aided my supervisors by taking calls from escalated customers, in which I was able to calm the customer and find solutions to their questions or concerns. I have assisted in large data entry projects to which I handled a sreadsheet of about 5000 accounts/customers to which I had to review their balance status' and confirm if a credit back to the customer is due. Most recently I've worked for a property and casualty insurance company in my local city handling administrative tasks by backing up the agents in my office as well as being a licensed sales producer myself. I would assist the office by handling all inbound calls as well as maintaining outbound calls when necessary by assisting agents with sales calls, setting up appointments, following up on claims, and confirming overall customer satisfaction. I would take payments as well as help file documents or paperwork caused by making changes to a customer's existing service. I was responsible for making sure that the customers' call was directed as appropriately and efficiently as possible. I would assist the agent's with scheduling appointments with their customers as well as getting information mailed out or emailed to the appropriate customers per their request. In addition to my customer service and data entry skills, I have experience in Microsoft products such as Microsoft Word, Excel, Powerpoint, and Outlook. My goal is to become a primary asset to your company by utilizing my advanced skills to both of our advantages.
Document Control Job Cost Overview
Typical total cost of oDesk Document Control projects based on completed and fixed-price jobs.
oDesk Document Control Jobs Completed Quarterly
On average, 2 Document Control projects are completed every quarter on oDesk.
Time to Complete oDesk Document Control Jobs
Time needed to complete a Document Control project on oDesk.
Average Document Control Freelancer Feedback Score
Document Control oDesk freelancers typically receive a client rating of 4.52.
Galaxy Consulting provides specialized services in information management. At Galaxy Consulting, we help businesses in a variety of industries and sizes to get their information assets organized and under control so that they could work more efficiently, more productively, and, as a result, more profitably. We help companies to manage their valuable information assets in a way that fits their specific needs and requirements, taking into account how people, technology, and information relate. Galaxy Consulting with over 25 years experience and with a track record of excellence in customer service provides consulting services in business analysis and usability, content and knowledge management, records management, information architecture, enterprise search, taxonomy and metadata development and management, document control, information governance. Service Description Mission and Vision: To create order through systematic information management that results in work efficiency, legal and regulatory compliance leading to maximum operational productivity for our clients. Business Analysis and Usability - capture and document users requirements for your system implementation, user requirements management, writing use cases, user stories, functional specifications, project requirements documents, and other documents required for your project, development processes, methodologies, frameworks for your system implementation project, project management, user acceptance testing, usability testing, QA testing, users training. Content and Knowledge Management - development and documenting your organization's requirements for a content and knowledge management solution, compiling content inventories and maps, creating content strategy, recommendation and vendor selection of content management and knowledge base systems, deployment, functional testing, administration, and support of content management and knowledge base systems, content publishing, implementation of document workflows, development and implementation of content and knowledge management guidelines, policies, processes, and procedures, training users in content management or knowledge base system and in content and knowledge management procedures. Records Management - solutions to ensure that your organization has a central point of access and management of all records repositories, development and implementation of proactive and continuous records retention and disposition strategies, audit and monitoring that your organization's record keeping practices are in full compliance with regulatory requirements, scanning, cataloging, inventory, disposition, and archiving of records. Information Architecture - creating content structure, enabling and optimizing navigation in content management and knowledge base systems, web portals, and websites, enabling and optimizing search in content management and knowledge base systems, web portals, and websites, development and management customized taxonomies. Enterprise Search - enabling and optimizing search in content management and knowledge base systems, web portals, and websites. Taxonomy and Metadata Development and Management - development and management customized taxonomies, development and management ontologies, development and management metadata, development and management controlled vocabularies, development and management naming and numbering conventions. Document Control - implementation and administration of document control systems, ensuring documents regulatory and legal compliance, DCO/ECO process management, Bill of Materials (BOM) management, Approved Vendor List (AVL) management, change control management, documents routing and tracking. Information Governance - development and implementation set of policies, procedures, processes, roles, metrics, and controls that will help you to manage your information in such a way that supports your organization's immediate and future regulatory, legal, risk, and operational requirements.
I'm an experienced worker with extensive knowledge of public information tools & techniques.I am always eager to learn new methods&procedures,& have implemented continuous improvement techniques in my past positions that saved money and increased productivity, like working w/ people & enjoy group projects,but am also a self-starter who doesn't mind working on my own.I volunteer with the local local projects & enjoy participating in community events.My goals are to complete my Master's Degree &broaden my experiences with community relations.I'm good at organizational skills, prioritization & time management.But my greatest strength is my ability to effectively handle multiple projects & deadlines.I've got extnsve experience on administrative position & have the specific skills you are looking for I'm a fast learner who adapts quickly to change & will hit the ground running.I'm dedicated and enthusiastic about helping your company meet its goals, and will provide top-quality results with minimal oversite. I'm an outstanding performer who takes pride in my work.
I worked as a managing director for 5 years at on-line web-store. Also I have experience as system administrator and content-manager of a Joomla based web site (www.polygroup.com.ua) For the last 13 month I am working at software development company as a GRC Analyst in Information Security Department. I have experience in: Supporting system security planning Developing and implementing security policies across multiple platforms Ensure successful implementation and maintenance of the defined standards Ensure compliance of IT security policies Work with the Information Security Manager to review and refine the information security policy, standards and procedures. Analysis of client's information security requirements Conducting HIPAA trainings for employees Analysis of compliance to HIPAA Developing of Information Security Training and Awareness Program Implementing of Information Security Training and Awareness Program Analysis and research of different data
To take on roles in Business - Technology Analysis/Consulting: Business Process, Technology, Strategy, Products & Projects Management; Enterprise Architecture/Engineering, Business Liaison, Service Delivery Management, Operations etc. with the ability to proactively translate customers, users or business requirements/needs into solutions, while leveraging technology for competitive advantage, market leadership and sustainable performance.
Tawny B. Agency Contractor
Over the last 14 years, I have had a lot of data entry, document processing, and administrative experience with several small businesses, including my own. My experience and specialties also include spreadsheet design and processing, database management, various types of record keeping, organization, product and internet research, customer satisfaction, record & file management, document processing, PowerPoint presentations, office supervision & management, inventory control and many other administrative tasks; as well as 16 years of customer service experience. I am an honest, reliable, and efficient person with experience in project management, social media, newsletters, creating job postings, performing interviews, online research, notes, reports, and team supervision. I am a very motivated, detail-oriented, organized individual and am seeking new challenges, as well as opportunities to put my wide-range of administrative skills to use for you or your business.
Simon peter 'paolo' D. Agency Contractor
There is an old saying, “Jack of All Trades, Master of None, is Oftentimes better than a master of one…” From its full application, this quote justifies the diverse talents that I posses from all the jobs I have worked on, both online and offline. My professional career started as a Partner of a small restaurant in the Philippines wherein I was able to utilize my management & accounting skills. I learned how to handle people and manage budget in order to properly run the business and maintain profitability. When we decided to liquidate the business, I got an opportunity in the Call Center Industry where I started as an ordinary associate moving my way up to management position, here I learned all kinds of BPO processes from sales, lead generation, customer and technical support, appointment setting, and market surveys. Then my career path took a different turn when I went overseas and I worked in a Construction company as a Plant Supervisor. Here I learned many things, from Administration, to HR (timekeeping & payroll), IT functions, and Database Management. Then... I saw oDesk! And from this point, I maximized and applied all my inherited skills from my diverse work experiences, BUT, at the same time I kept enjoying my pursuit to excellence not relating to any material gain. All while finding the few things that I knew I am truly suited to dominate. And one of my Dominating Talents is on the field of Content Moderation. My objective to my employer/s is to provide Administrative and/or Business service that is relevant to my previous work experiences. To be as productive and as proactive as possible while learning new things from colleagues and the job itself. My Scope of Knowledge and Core Capabilities are: - I Excel in the field of Content and Forum Moderation - PROJECT MANAGEMENT & ADMINISTRATION: Recruitment (Initial and Final Screening), HR duties, Payroll and Timekeeping, KPI Evaluation, & Operations Management - BUSINESS SUPPORT SERVICE: Content Moderation, Web Content Management, Database Administration, Document Control, Web Research, Market Research, Designing and Presentations - BPO SERVICE: Appointment Setting, Lead Generation, Customer Service, Sales, Tech Support, & Surveys I am experienced and proficiently utilizing the following Software and System: - Windows 7, Vista, & XP - Microsoft Office Suite 2003 & 2007 (Word, Excel, PowerPoint, One Note, Access, Outlook) - MS Project 2003, 2007, & 2010 - Adobe InDesign - Adobe Photoshop - Nero Media Suites - Citrix ACCPAC & Summit AEC (Accounting & Payroll Software) - Aconex, Newforma, Autodesk Constructware (Document Management System) - Concerto Ensemble Pro CRM - Timepaq & Ramesys Solutions ETCi (Timekeeping & Accounting Software) My IT skills revolve around general troubleshooting and installation of computer software and hardware. Aside from these skills, I can easily adapt to any system that needs to be utilized to get the job done. These are my capabilities and services that I can offer and I am continuously educating myself and enhancing my knowledge on tools that would help me on diverse aspects. So hire me!..... And let’s get the ball rolling!
Carla Jaypee Estimada Agency Contractor
Over the last 3 years I have an Administrative support experienced working in fast-paced environment demanding strong, organizational, technical and interpersonal skills. Trustworthy, ethical and discreet, committed to superior customer service. Confident and poised in interaction with individuals at all levels. Detail-oriented and resourceful in completing projects, able to multi- task effectively.
Professional Project Administration / Coordination experience in Project Procurement, Invoicing, Stock Monitoring, Cost Monitoring deriving figures from actual cost and budgeted costs etc. I have developed a wide range of Document Control Data-bases for different projects. Provided document control trainings. I provide recruitment services with hands on experience on maintaining employees data-bases etc. I have excellent communication skills since i have couple of years experience in Customer Relationship. Ability of active listening, attention to details etc. Target achiever, Self Initiator, Motivated, Friendly, Confidentiality.
Expert in Taxation of USA and having sound knowledge of the federal taxation system in USA. Completed Federal taxation course from the University of North Alabam with the score of 87%. I have advice companies on online sales tax laws prevailing in USA. I am the tax consultant for 2 companies in USA. Great understanding of Business processes as a result of 5 years Management Consultancy associated with Big 4 Management Consultancy Firm.