19 Years of various responsibilities, as Virtual Assistant, Project Manager, Virtual Team Manager, Expert Translator (English, French and Arabic), Software Localization Specialist, IT Specialist, Technical Support, Virtual Recruiter, Owner & Director of a Study Office for Data Processing, Online Scam & Fraud Investigator. Freelancing is not a hobby or a second job for me, it is my full-time job. Which means high availability & the resources to turn a project into a success. I am interested by all kind of tasks that I can do according to my skills, attempting always to offer innovative & high quality work. I am a conscientious, enthusiastic & highly motivated person who is reliable, responsible & hard working. With high level of detail orientation & the proven ability to achieve targets & results. Able to adapt quickly & positively to challenging situations whilst remaining calm, focused & positive. Mature with an outgoing, friendly personality. I believe my experiences will bring significant benefits for any IT or Non IT organization. I am actively looking for full-time opportunities which will help me to build and enhance my career to further higher level. Thanks for your time & attention in advance. ____ +Areas Of Expertise: I am very familiar with most of the online management tools either for projects or for teams, for organizing work & meetings or for doing follow-up for tasks, projects, milestones and goals. When it comes to the translation area, I provide Translation Based Keywords, and SEO friendly translation for the following pairs: English to French/Arabic Arabic to French French to Arabic +Area of Translation: -Expert in Software localization: Menu, Dialog boxes, Options, Help, Adversity, Tutorials, etc. -Technical documents (computer & software area.) -User guides for IT equipment, network hardware & software (devices, servers,screens, etc.) -International Tenders within the IT field for governmental or private agencies. -Commercial listings for electronic stores. -Tools for teaching & learning languages (texts, exercises, tests, courses, etc.) Proofreading French and Arabic content. +Operating Systems: The following Windows versions: (3.x-9.x-NT-2000-Me-XP-2003\Server\AdvServer-Vista-Seven-Eight) The following Linux distributions versions (gnome/kde): Ubuntu, Fedora, Linux Mint, Kali Linux, Wifislax +Software : Microsoft Office (All versions since version 2 under MS-DOS until version 2010) Open Office Libre Office Microsoft Front Page Microsoft Expression Web PoEdit OmniPage professional +Online Tools: Basecamp Wrike Asana Highrisehq Cisco Meraki Dashboard DropBox Google Apps +Other Skills: *PC troubleshooting Hardware/Software (Installation, Configuration & Administration): Identifying problems, troubleshoots, providing assistance & advice to end-users Installing, maintaining & upgrading Software & Operating Systems Providing support on other IT issues Testing Software functions & providing reports when asked *Customer Service Representative *Technical Support *Administrative Support *Virtual/Personal Assistance *Web Research *Data Entry (CMS, E-Commerce, online forms, ...) Speed: 74 wpm / 330 kpm. *E-Commerce implementation & customization. +Office Equipment: PC Quad 3 GHZ 64 Bit - RAM: 8Gb - 2HD: 500Gb each - Video Card Memory: 1Gb LED Screen 23”. Laptop i5 64 Bit - RAM: 4Gb - HD: 250Gb - V. Card Memory: 1Gb Android Phone Internet ADSL 4Mb. Webcam + Stereo Headphone
LogMeIn Rescue Job Cost Overview
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I have been a Virtual Assistant for ten years for a security company, a medical monitoring operation, a contractor, a councilman, dog walker, a personal trainer amongst others. Prior to that I have worked in the administrative field for over 20 years specializing in Quickbooks, human resources, customer service and other office managerial tasks. Whether your need me for a one time research project, to keep your Quickbooks up to date or anything in between, I am the piece of the puzzle you have been missing.
I am having experience since last 9+ years in Online/Offline Book-keeping,Payroll Process,Accounting & Data-Entry jobs.I have developed excellent Data Analyst and Database Administrator skills from my prior experience as a Data Entry Specialist Team Leader for almost 5 years.I faced number of challenges & exciting experiences.A good problem solver as well as analyze & translate complex customer requirements.Motivated & succeeded in fulfilling client goals by earning highest customer satisfaction working with US clients.I regard myself as Proficient in learning administrative work with minimal supervision required.
Technical Support: • Application installation, maintenance and monitoring functions to ensure that both functional and business specifications are met. • Stay current with system information, changes and updates by providing training and knowledge transfer regarding new/modified process that was implemented after the deployment of new release. • In-depth root analysis about the reported issue, by providing alternative solution, investigation, traces logs, and ensuring database integrity, considering both back-end data and front-end accessibility for end-users. • Gathering and analyzing user\clients’ needs for business requirements to determine feasibility of design within time constraints. • Design, develop and modify customized templates based on the customer requirements. • Provide assistance to other L2 team, if they require further investigation for integrated application on XPP such as EDI, EDI for All, IFS and SI. • Checking all post deployment issue and making sure that there is address accordingly as it might have a big effect in production after the deployment of the new release. • Replication of reported issue in, direct application testing and validation of procedures • Store, retrieve, and manipulate data for analysis of system capabilities and requirements. • Work with release coordinator and development to investigate complex issues, identify and implement solutions to re-occurring problems. Customer Service: • Handles inbound calls,chat and email from LinkSys clients on installing/troubleshooting their networking devices by identifying the main problem and providing step by step instructions to help the client solve the problem. • Receive incoming calls for processing of customers’ requests for replacements of LinkSys products to ensure customer’s requirements are satisfied. • Handles by processing Return Merchandise Agreements (RMA)/replacement requests thru filling up request form on name, shipping address, date/place purchased, model #, credit card information and sending it to Head Quarters; complaints from technical support; status of replacements and orders and rebates in a timely manner to ensure consistent and high quality customer service. E-mails to Customer Service Urgent Support for complicated cases. • Meets KPIs of ACD time of 5 minutes per call; and a QA grade of at least 90% by adhering to the call handling process of gathering complete information, opening and closing spiels, customer service, enthusiastic and lively voice, English proficiency and first call resolution to provide quality customer service.
By providing an exceptional customer service experience to customers, this is what I do best. Call me Jerold and I am an experienced Technical / Customer Service Specialist, both for voice and non-voice support. I've done Remote Desktop Service, phone support for Technical / Customer Service, Email and Chat support. And I did them all very well. I am the type of who works meticulously hard to deliver a job well done. In all the years of my working life, I have developed and gained the patience and open-mindedness in understanding people. No matter what form of communication (voice or non-voice), I have dealt with them fairly, sincerely, understanding and with utmost respect. I got the knowledge and perseverance to translate that understanding to a resolution that’s beneficial, to my customers and the company I represent. Most of the time, the delivery of that resolution creates an exceptional experience and a very satisfied the customer. I am hardworking, responsible and reliable for the people (my customers) I serve, and to the company I work for. I work well with people. I have the maturity and wisdom that gains the respect of my peers. I got the eagerness and passion of learning new things. I want to be a contributing factor for your company in getting the job done and delivering results.
Are you seeking for someone to do clerical jobs for you? Excel Spreadsheet, Word Document and the likeable reports that needed data entry and some scrutinizing with internet research. I guess I can help you make the task done.