Experienced IT executive, leader, manager, and coach. Over 20 years IT management experience serving a wide range of industries including; managed service providers, finance, insurance, bio analytical, and healthcare. Well versed in a diverse range of technologies including; Wordpress, website management, GoDaddy hosting, server administration, and Active Directory. Expert in process improvement using industry standard frameworks such as ITIL and ISO 20000. Also an experienced photographer, owning and operating a portrait studio for the past 10 years. Certified by the Professional Photographers of America as a Certified Professional Photographer. Experience in portrait, wedding, product, and event photography. Also very skilled with Photoshop, Lightroom, SEO, and various blog tools.
Operations Management Job Cost Overview
Typical total cost of oDesk Operations Management projects based on completed and fixed-price jobs.
oDesk Operations Management Jobs Completed Quarterly
On average, 2 Operations Management projects are completed every quarter on oDesk.
Time to Complete oDesk Operations Management Jobs
Time needed to complete a Operations Management project on oDesk.
Average Operations Management Freelancer Feedback Score
Operations Management oDesk freelancers typically receive a client rating of 4.67.
Vast experience ( 14 years ) in Clients Operation Management , BPO , Slaes , Technical , Customer Service in deverse industries and markets ( Service Delivery Manager ) With skills such as Leadership, Team Building , solid Project Management , experience in rump up/ down , site transitions , excellent comunication skills ,straigh forward and solution oriented.
Price is what you pay. Value is what you get. - Warren Buffett I can save you time, agony and money. After 30years of entrepreneurial experience building, selling and even closing companies I can help navigate the better, faster assent and help avoid the pitfalls of a new business endeavor. Currently I am focused on consulting others as they create or re-engage in their corporate branding, marketing and social media strategies. I have consulted with large and small businesses and I am a published writer in several categories. I can also help with the development of the Business Plan for either a map of the company’s targets or as a bid for financing, private or SBA. I can guide you through your SWOT analysis, development of brand identity, marketing strategy and idea development. This is my time to give back and my goal it help you realize your dreams and help you develop the Quality of Life you aspire to.
I have bachelors degrees in both physics and philosophy from Harvard College. I have broad experience in operations management and software implementation. I was a submarine officer with the US Navy where I specialized in the operation of nuclear power plants and served as the production manager for many highly complex multi-month refit and installation periods. After the Navy I worked as a research Analyst for Goldman Sachs where I developed top level expertise with excel and an insiders understanding of the financial world. I'm currently working for a tech startup helping them streamline their internal operations and have developed deep knowledge and skill with many software tools (SalesForce, Zendesk, Quickbooks, Pardot, Jira, etc.). I am mainly available late in the evening EST and on the weekends. I have an extremely driven type A personality and after working 24/7 for 6 years while on deployment with the Navy I find myself looking for things to do in my new-found downtime. I think Odesk is an incredible idea and I'm happy to dive in on almost any type of work.
Are you a start-up or small business too small to acquire permanent specialists for your business, but still need to get a specific short-duration job done? Do you just want your business project finished without the long lead times of working with business coaches? Are you a technical expert not interested in learning the mechanics of business and management? I'm a business operations generalist with 17+ years not for profit management experience and two years experience in small business, setting up start-ups and business strategy consulting. I'll help your organization through new product launches, sales and marketing strategy, setting up business and operational processes, and I can even help you redefine your business model. Innovative tools I use include SmartSheet Project Management, Lucid Chart, Lean Start-up and the Business Model Generator. Get the results you want the first time.
More than 8 years experience on: Client service: accounting, negotiating, communicating, up-sell, meetings. Project management: project planning, financial planning, strategy consultancy, team management, Marketing: communication strategy, media planning, KPI analysis, optimization. Selling: contact the client, proposals, negotiation, signing contract. Projects end to end: web builds, applications, e-commerce, campaigns. In areas like: Product, Marketing, Media, Sales
A self-motivated professional with over 10 years experience in the BPO industry providing thorough and skillful support to diverse clients with excellent writing skills and the ability to find innovative solutions; Experienced in navigating teams through changing business environments and a track record for meeting timelines and exceeding expectations. An organized, detail-oriented, and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure; Flexible and analytical with a keen eye for details; skilled at synthesizing and editing information to achieve overall objectives. Resourceful and detail-oriented, a skilled problem solver and multitasker able to establish long-term, positive and fun relationships with clients, co-workers and outside resources to effectively coordinate tasks to accomplish projects with timeliness and creativity.
I am a business process analyst, project manager and operations manager with over ten years of experience working in professional services. I am passionate about defining and improving business processes with measurable results. I specialise in digitisation transformations (electronic record keeping / "paper to PDF") and e-Government transition projects, having worked as a project subject matter expert and project manager for leading intellectual property law firms in Australia and New Zealand. I am adept at requirements gathering, workshopping challenges and cross-functional process mapping of "as is" and "to be" processes using BPMN 2.0.
- Providing the highest possible level of service to customers and building strong peer groups, customer and staff / management relationships based on honesty and integrity. - Experience gained in various fields, my strengths being computer literacy, excellent customer and communication skills. - Always treating each client and colleague with the same amount of respect. - A firm believer in going the extra mile. - An excellent communicator. - Organizational and facilitation. - Public Speaking. - Management and Team leader. - Extracting and collating information, including the efficient use of Information Services to achieve a high level of service. - Management of Audit Systems documents.
I have experience Project Managing new product implementation, improvement initiatives, transitions, expansions, and complaint reduction. I have Health Care experience and Call Center experience. I have worked with smaller companies as well helping reduce costs, increase revenues, and improve training. I have also managed Business Processes and documentation in order to ensure all documentation is up to date, meeting contractual agreements, state requirements etc.. My experience managing virtual teams is ideal for those clients who might be miles away or might have telecommuters who need to be motivated. Visio Database Management Excellent Communication Skills Sales Experience Marketing Call Center Management MS Office Business Process Analysis Benefit and Claims knowledge Account Management Training Professional Appearance Project Management Operations Management Leadership Supervisory Experience New Product Implementation Business Process Writing Project Coordinating Medicaid and Medicare Compliance Multiple Projects at a time Client Relations Bilingual: English/Spanish