Phone Support Agents & Call Center Representatives

Get Your Phone Support Project Started Today!

Post your phone support project on oDesk and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On oDesk, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

Browse Phone Support job posts for project examples or post your job on oDesk for free!

Phone Support Job Cost Overview

Typical total cost of oDesk Phone Support projects based on completed and fixed-price jobs.

oDesk Phone Support Jobs Completed Quarterly

On average, 342 Phone Support projects are completed every quarter on oDesk.

342

Time to Complete oDesk Phone Support Jobs

Time needed to complete a Phone Support project on oDesk.

Average Phone Support Freelancer Feedback Score

Phone Support oDesk freelancers typically receive a client rating of 4.40.

4.40
Last updated: April 1, 2015
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Stephanie Browne

Stephanie Browne

Administrative / Data Entry / Marketing

United States - Last active: 18 hours ago - Tests: 3

Hello I'm Stephanie Browne. I pride myself on providing accurate and efficient work to my clients along with great customer service. I'm currently a CPR certified Nevada State Notary. I have exceptional administrative, organizational, and interpersonal skills. I enjoy project management, document preparation, research, data entry, developing strategies for organization and managing customers. I'm skilled at proofing, editing, and email handling. I follow directions well and I am a problem solver. I understand the importance of prioritizing tasks and paying close attention to detail. I'm self-motivated and a fast learner. I'm proficient in MS Office Suite, Gmail, Quickbooks Pro, Legal Solutions, Proserve, Adobe, Jordan Lawrence Records Management, Puliz Records Management, LegalKey, DocsOpen, DTE, Express Scribe, SoundPath Conferencing, internet research, data bases and 10 Key. Thank you for taking the time to consider me for your position.

$16.67 /hr
106 hours
0.00
Wesley Moore

Wesley Moore

Executive Assistant

United States - Last active: 2 months ago - Tests: 4

WELCOME Thank you for reading my profile. How can I help you today? Diverse, resilient, adaptable, tenacious, resourceful and determined have been used to describe me.My core skills center around process improvement and organization with a focus on outcomes and developing the steps to achieve them. I am serious hard working and creative Virtual Assistant with proven executive support experience. Excels at managing multiple tasks and competing priorities in a fast-paced environment. Evaluates information and makes sound decisions. Fosters and maintains positive working relationships with all levels of management and personnel. Quickly develops trust and becomes the go-to person. Leverages people, technology, and equipment to work efficiently and effectively. * Social Media * Word Processing * Data Entry * PowerPoint Presentations * Excel Spreadsheets * Editing and Proofreading * Internet Research * Standard word processing (includes conversion to PFD) * Proofreading * Correspondence * Resume (with cover letter) * Internet and traditional information research * Appointment scheduling/confirmations * Business meeting scheduled/meeting rooms reserved * Travel arrangements scheduled/confirmed * Customer contact database created in Excel You will receive professional virtual assistance at competitive rates. All projects undertaken are given my personal attention. I will never bid on or accept projects that I am 110% committed to completing on time and on budget.

$16.67 /hr
0 hours
0.00
Gala Rowley

Gala Rowley

Executive assistant and administrator

United Kingdom - Last active: 19 days ago - Tests: 3

I have an extensive background in customer service, administration and facilities management. I also have previous experience of working as a PA to two company directors at a nationwide company head office. I have a BA degree in history and heritage management, and am a former member of the Institute of Residential Property Management. My background is largely within property management, particularly leasehold based but I have administrative and customer service skills applicable to most fields. I have experience of using Microsoft Word, Excel, Publisher and Outlook. I am a conscientious, hard-working, multi-skilled, articulate and motivated individual with a strong work ethic.

$12.22 /hr
0 hours
0.00
Constanta Hoisan

Constanta Hoisan

Experienced Translator

Germany - Last active: 1 month ago - Tests: 2

Hello, i am an experienced translator to and from: German, English, Romanian, Italian, French. I have over 30 years of experience and i have worked with Fortune 100 companies and also with small enterprises looking to grow. Besides translation, i can also manage to assist any client in virtual desk assignments including managing MS word docs, phone, email and general tasks. Feel free to contact me at anytime. I am a very responsible person and i am looking forward to working with you.

$16.67 /hr
0 hours
0.00
Stephanie A.

Stephanie A.

Experienced Administrative Professional

United States - Last active: 2 months ago - Tests: 7

Over 20 years of Managerial experience and Data Entry. I have worked the last 2 years as a Support Specialist. Experience includes: Taking calls from clients, computer entry, monitoring a chat room, training webinars, sorting and assigning incoming emails. Have also done after hours emergency dispatching for a plumbing company.

$15.00 /hr
908 hours
0.00
Andy D.

Andy D.

Freelance Developer / IT Tech

United States - Last active: 12/01/2014 - Tests: 14 - Portfolio: 9

Through outstanding design in software, entertainment, and website development, I will proudly take your concepts and forge them into gold. My goal is to become your modern-day blacksmith in software, website, and game entertainment. A broad range of skills provide a unique advantage by making me adaptable, and easy to integrate into project / team requirements. I am able to provide support in addition to professional, quality code and resources. It would be a pleasure to work with you and / or your team, and I look forward to meeting you.

$12.00 /hr
0 hours
0.00
Margo Lane

Margo Lane

Mobile Secretary/Contracts/Negotiations/Property M...

Canada - Last active: 10/30/2013 - Tests: 12

I have been a domestic engineer since 2003 while holding multiple positions, including property manager, personal shopper, mobile secretary, mobile personal assistant, etc…, and enjoying myself as a volunteer enthusiast at the same time. I am currently waiting to upgrade Math and Chemistry courses, which will allow me to enroll in the 3 year Respiratory Therapist program at SAIT.

$27.78 /hr
0 hours
0.00
Edilberto Nabong

Edilberto Nabong

Administration and Personnel

United Kingdom - Last active: 3 months ago - Tests: 1

A highly educated administrator with a broad spectrum of general management experience gained in the Philippines, Saudi Arabia, Singapore, and the U.K. I began my career in the Philippines in an administrative role working for an international insurance and finance company. Moving overseas, I have broaden my experience to take in the complete range of office services, the personnel function, logistics function, as well as Admin Management... This led to a number of successful contracts, promotions, and the sole responsibility for high profile projects for both the private and public sectors.

$16.67 /hr
0 hours
0.00
Alan Schroeder

Alan Schroeder

Computer and Network Support Ticket, Chat, Phone,...

United States - Last active: 2 months ago - Tests: 9

Since before graduating high school, I have been involved in the technology field. My core competency is in problem-solving, staff training, and technical support, but as the sole contractor in many places, I have expanded into roles in Linux and Windows server Administration, IIS Services, C++ scripting, and Administrative support and budgeting. My professional work experience began as a jack-of-all-trades at the local library, and soon expanded to systems and network administration roles at libraries in nearby towns. I have recently received my B.A. in Business Information Systems, adding to my A.A.S in Microcomputer Support Specialist and A+ Certification.

$12.00 /hr
0 hours
0.00