I have more than 8 years of management experience in the Customer Service Industry in a traditional office setting. My field of expertise is in Training and Quality. I am adept in instructional design and eLearning course development using LMS tools such as Adobe Captivate and Articulate. I also have experience in start-up companies wherein I performed various functions from general administration duties, sales and client services. I continue to seek opportunities to use my creative and innovative skills .
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Seeking a post that where I can continue to nurture and develop my skills and abilities as well as my strong work ethic as evident in my background: • Near native English communication skills up to business level. I scored 8.0 in IELTS. I have experience teaching English as a second language. • Internet and Technology savvy. Proficient in web design, simple HTML and blogging. Familiar with FTP and other internet tools. • Strong organization skills. Experienced in Project Management. • Ability to work independently or as a part of a team. Autonomy alongside team collaboration is one of my key strengths. • Excellent interpersonal skills and professional demeanor to interact with the team and clients. Corporate business communications is another of my key strengths. • Multi-tasking is like second nature to me. • Outstanding Phone etiquette. Experienced as a customer service representative. Was promoted to Subject Matter Expert handling level 2 type of escalations. • Sharp memory and excellent common sense • Proficient in research. Ability to use data gathering tools such as Google and Wikipedia as well as strong filtering capabilities. • Proactive and requires minimal supervision • Ability to learn quickly in a fast paced environment. I also have the ability to work effectively under pressure. • Has a passion for continuing education and constant learning experience. I am giving myself till the end of this year to start my MBA. • Has entrepreneurial mindset, and customer focused attitude. I run a small but rapidly developing travel group. • I have provided Virtual Assistance services for e-learning companies in the past. • I am a B.S. Nursing degree holder with a Philippine Professional License. • Above average skills using General Office software: Ms Office (Word, Excel, Outlook, PowerPoint) • I have been using Google applications since 2006.
Zohaib has a comprehensive background about iterative Project Management methodology, as well as I.T. applications in a business enterprise work frame, offering experience in Business Analysis, Web Development, Financial Reporting, and Data Analysis. Proficient in Business Management on an international scale, client relations, dashboard reporting and extensive business plan compositions, Zohaib has a unique and rare skill set from Web Analytics tools, to financial modeling. Zohaib has successfully rolled out multiple projects and deliverables throughout the United States and Australia. Technically savvy Business and Financial Analyst skilled at identifying and analyzing source data through multiple nested conditional Excel array formulas, as well as data modeling experience. Proven ability to elicit requirements (elicitation practices) from a diverse group of business users and stakeholders. Skilled at creating Process Design and Development, Interdepartmental Coordination and Collaboration, as well as Profitability and Credit Analysis Reports. Brilliant written and verbal communication skills, speaking three languages fluently, managing web based social media content development, application development life cycle, and commerce online business models. Led a competitive intelligence gathering for User Interface (UI) implementations; General Accounting Procedures, Capital Expenditure Analysis, Financial Modeling and Forecasting. Highly adept at marketing initiatives within .com and marketing branding teams within iterative methodology. Skilled at identifying where source data resides, determining ‘Single Source Of Truth (SSOT)’ matters, and performing extensive data analysis, as well as market research. Articulate with high energy and a drive to meet client satisfaction.
ABOUT ME I have been in the Learning and Development industry for 7 years presenting face to face training and developing dynamic eLearning content. I have extensive experience creating eLearning using Articulate Storyline and also have excellent knowledge of training content for Professional Skills such as Time Management, Communication, Coaching, Leadership and other management skills. Being in the corporate space for the last 12 years, I am excellent in managing my time effectively, project management and organisation skills. SKILLS & ABILITIES MS Office Suite especially in PowerPoint Articulate Storyline eLearning creation software Basic understanding of html and web development tools Basic understanding of Online LMS Systems PC Literacy – emails, internet and navigation Design, development and facilitation of Professional Skills Development Programmes includes topics like: Communication, Coaching, Time Management, Leadership, Creative Thinking and Team Management skills. BACKGROUND I started off in the Sales and Service Industry and within 2 years was promoted to Sales Manager. I then moved on to work for multi-national company Metrofile where I was a Customer Relationship Manager. After spending time understanding my corporate clients processes and needs, I decided to join a training and consulting company where I have spent the last 7 years facilitating training both face to face and on an eLearning platform. EDUCATION I am a qualified Life and Business Coach as well as a Microsoft Certified Professional. I am currently in my 2nd year of Bachelors in Industrial Psychology and Organizational Management. I have also completed an eLearning story-boarding diploma.
Content Management, Magento - Product Listing, WordPress, Adobe Creative Suite for Digital Media Development, Ms Office Suite, and Content Integration for e learning HTML/XML-Content Editing.
I am skilled in systems implementation, mostly leaning management (LMS) and performance management systems. I also have over 7 years of administrative experience. I can produce customized user guides or standard operating procedures (sop) for softwares, business process, or various tasks in your office. I am very skilled in Microsoft Excel and could customize templates for budgets, data feeds, etc.
I have been in the training and development business for almost 8 years and worked as a facilitator as well as developed the course material. I then moved to the eLearning sector and developed content for online learning. I have extensive experience using the MS Office suite as well as Articulate Storyline and Studio.
I am an administrative professional with 10+ years of experience. I possess proficiency in the Microsoft Office Suite, Adobe Photoshop, Dreamweaver, Acrobat, Captivate, and Articulate. I have a Bachelor's Degree in Business Administration, and a Master's Degree in Instructional Design. I have 5 years of experience in developing training programs and employee handbooks. I possess 12 years of experience in event management. I have handled corporate, non-profit, and private events.