Motivated Computer Science and Systems Engineer, with 10+ years of experience. I incorporate highly analytical skills, and effective cooperative learning techniques to create a unique stimulating coaching environment and the best platform for Business Improvement and for a White Glove
Motivated Computer Science and Systems Engineer, with 10+ years of experience. I incorporate highly analytical skills, and effective cooperative learning techniques to create a unique stimulating coaching environment and the best platform for Business Improvement and for a White Glove Customer Service.
My personal motto is: “I show up on time, I stay late, I am honest, I am a problem solver- I go the extra mile keeping my positive ‘bamboo’ attitude”
Experience and Accomplishments:
• CIDEIM - Designed the Information System for the organization, creating modules to control the inventory on their 4 laboratories and the Bank of species (Banco de Cepas) of leishmaniasis. The modules helped the staff to reduce the time on finding an element on their laboratories or a specie within a 80% . The financial impact was reflected per project. The implementation of the Intranet and the Processes and policies to Manage their Information and records improved the efficiency on the work environment, and the Teams productivity reducing the duplication of information on a 80%
- Successfully ran a consultant services company in Colombia from 2002 to 2005; as Consultant and Project Manager, directed and coordinated teams to evaluate and improve, the Information System, processes, documents and files from Public organizations to comply with the Law 594 from 2000 – National Law of Archives in Colombia. 100% of the customers were approved. The implementation of the project plus the training provided, helped the users improve the response time on their public functions more than 70%.
With ARCHIVE AMERICA, I started as a Customer Service Rep and three months later, I was promoted to Customer Service Supervisor. I was responsible of the billing for the Tampa office as well as the Atlanta and Los Angeles office.
I improved and standardize the billing process, wrote the manuals and trained the Customer Care representatives (three Representatives). The result was a reduction of the time the invoices were generated and delivered to the customers on a 40%
CA TECHNOLOGIES: I am a Senior Customer Experience, Licensing and Partner and Education Support Representative. I have participated on multiple Projects with the GSC (Global Service Center) some related to the translation of Surveys and Templates of Communications for our customers. After I became the Subject Mater Expert on SAP and the Sales Accounting functions of the GSC, I worked with the Operations Team to improve those processes. I am participating on a certification program for a Technical Support Representative and also as a Support Technician for CAPA (one of CA products)
I have experience and knowledge of SalesForce.com , SAP, Windows Office Applications, Database Design and management, SQL, Java, html, Internet browsers.
I am a fast learner; I have a High adversity quotient and I can handle complex issues with System and analytical thinking, and with high levels of imagination and integrity.
- $11.11 HOURLY RATE
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