phone support Professionals & Consultants

Showing 36 freelancers

phone support Professionals & Consultants

Showing 36 freelancers

  • Accounting Management and BS Accountancy

    I am a diligent and hardworking employee for almost seven years now currently working in a bank assigned in Accounting Department. We usually have deadlines to meet and I am used to working under pressure knowing you have superiors to … more

    I am a diligent and hardworking employee for almost seven years now currently working in a bank assigned in Accounting Department. We usually have deadlines to meet and I am used to working under pressure knowing you have superiors to please with. I have a positive view and good disposition in life, if it's given to you then it has a purpose if it's not, then it has a good reason. I want to try something new and try my luck in online job.  less

    accounting phone-support data-entry 00 more less
    • $3.00 HOURLY RATE
    • 5.0
    • 52 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 1 PORTFOLIO ITEM
    • 2 TESTS
  • Customer Services Specialist

    Above 8 years’ successful experience in Customer Services Inbound/Outbound calls, Project Management, BPO and Outsourcing industry, Outbound sales, upselling, data entry and phone support services. Excellent communication skills. Standout performer throughout the career Excellent working knowledge using Internet applications … more

    Above 8 years’ successful experience in Customer Services Inbound/Outbound calls, Project Management, BPO and Outsourcing industry, Outbound sales, upselling, data entry and phone support services. Excellent communication skills. Standout performer throughout the career Excellent working knowledge using Internet applications and regular office applications such as Ms Word, Ms Excel Excellent business analysis skills including but not limited to: 1.Business intelligence studies 2.SWOT analysis 3.high-level feasibility studies 4.gathering of the requirements 5.tracing the requirements during implementation 6.manage project scope 7.acceptance, installation, and deployment 8.A team player and leader with good interpersonal and negotiation skills. Proven excellent analytical ability, acumen of identifying problems effectively and innovation to suggest alternate solutions Ability to think, think wise and think out of the box Excellent with People Management, Stress Management, Time Management, Workforce Management, Leadership and Operations Financial Reporting and Analysis Ability to take wise decision decisions under extreme pressure Leadership & Management • Managing and leading the operations team. • Ensure operational team has all required mediums to carry out daily activities for Front Office. • Ensure all procedures are documented and made available to all Staff. • Ensure reports are produced and circulated to relevant recipients • Co-ordinate with relevant departments to ensure operational support is available and provided in a timely manner. • Highlight and manage training needs. • Managing whole process from hiring till separation including training, quality, and supervision on floor in coordination with different departments. Client Management • Ensure monthly targets communicated and agreed with client are met. • Ensure that Client AR is maintained within specified threshold • Ensure that team is updated with all instructions received from client on daily basis with the help of support departments People Management • Managing whole process from hiring till separation including training, quality, and supervision on floor in coordination with different departments. • Planning, Forecasting and Managing resources for current and upcoming projects. • Conducting performance related sessions with team on weekly and then monthly review of performance. • Achievement of sales targets by ensuring quality services are being provided at the same time • Responsible for the achievement of Sales targets of the unit • I have initiated different projects, motivational exercises, Campaigns and trainings to increase the numbers in Sales (Up selling). • I have ensured that Sales target of the unit are being met on daily, weekly, monthly and yearly basis Roles & Responsibilities • Handling queries of Telenor customers via inbound calls. • Providing help with FCR (First call resolution) and going with extra mile philosophy. • Providing product/service information, resolving network related issues and forwarding complaints to the concerned units with follow up till the resolution. • Always used Customer Centric Approach and went extra mile for timely resolution of customer’s issues. • Part of Extended HR Team, responsible for conducting assessment sessions and panel interviews for hiring Customer Relation Officers. • Managing, controlling, routing inbound call traffic via Avaya CMS supervisor software. • Ensuring that all postpaid, prepaid, dealers and corporate calls are routed to available agents or specialized agents. • Ensuring all the calls are answered within the set SLO (Service level objective) so as to avoid over serving or under serving. • Ensuring Adherence monitoring, breaks distribution to call center agents, maintaining call center attendance and assigning alternate tasks to agents, maintaining STR (Shift Traffic Report) etc. • As a Traffic controller I met the best service levels by optimum allocation of resources and effective queue management.  less

    complaint-management data-entry customer-support phone-support customer-service sales data-sheet-writing project-management 00 more less
    • $5.56 HOURLY RATE
    • 4.9
    • 81 HOURS
    • PAKISTAN
    • LAST ACTIVE
    • 2 PORTFOLIO ITEMS
    • 3 TESTS
  • Disabled Student looking for part-time work

    I am skilled the most in telesales and customer service in a call center setting. I also have training that I learned from college, in the fields of business administration and accounting.

    phone-support 00 more less
    • $8.89 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 0 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 2 TESTS
  • Certified Bookkeeper and Administrative Expert

    To provide services to clients needing administrative tasks completed. I will do this by using my work experience and college education in Business Administration and Marketing. I have 6 years of experience in Quickbooks and am certified in Quickbooks 2013. I am organized, efficient, and guarantee the satisfactory completion of tasks.

    bookkeeping administrative-support microsoft-access data-entry email-marketing facebook-marketing accounting real-estate-idx phone-support customer-service report-writing 00 more less
    • $16.67 HOURLY RATE
    • 4.6
    • 1928 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 3 TESTS
  • Sales, Marketing, CRM and Localization Expert From Turkey

    Need someone with a degree to back you up? Here is one; I am a 24 year old Philosophy graduate and a Business Administration dropout. Over the last 7 years, I have gained experience on various types of business fields … more

    Need someone with a degree to back you up? Here is one; I am a 24 year old Philosophy graduate and a Business Administration dropout. Over the last 7 years, I have gained experience on various types of business fields including Translation, Sales, Marketing, Customer Relations, SEO Management, Media Analyze and Financial Research; making me a versatile sales person, expert composer and a keen researcher. If you need an employee for the listed purposes, I am here to accomplish what needs to be done.  less

    sales-management negotiation crm phone-support email-technical-support translation-turkish-english seo management-development 00 more less
    • $33.33 HOURLY RATE
    • 4.5
    • 1148 HOURS
    • TURKEY
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 17 TESTS
    GROUPS:
  • Experienced and Qualified QB Accountant/H/R,V/A,Admin/CSR,EnglishTutor

    Over the last 11 years I have had wide experience of working in a cross functional environment.I have been Operations Manager, Accounting Head/finance Officer, Customer Support/Admin/ and HR teams and have been pretty successful in that.I … more

    Over the last 11 years I have had wide experience of working in a cross functional environment.I have been Operations Manager, Accounting Head/finance Officer, Customer Support/Admin/ and HR teams and have been pretty successful in that.I am proficient with accounting softwares like QB, Xero ,MYOB etc.I would like to work in Accounts /HR /Admin /CSR /VA /Tutor.I am multi skilled individual fast learner and grasp knowledge in many job aspect. With expert on web researcher , Data Entry,Personal Assistant , Email Response Handling ,SEO, Other-Administrative Support,Tele Marketing, etc  less

    computer-assembly bookkeeping management-development account-management driving intuit-quickbooks accounts-receivable-management call-center-management email-handling open-office web-content-management customer-support administrative-support financial-accounting adobe-photoshop album-cover-design banner-design business-card-design phone-support photography telephone-skills english-tutoring 00 more less
    • $3.33 HOURLY RATE
    • 5.0
    • 390 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 4 PORTFOLIO ITEMS
    • 7 TESTS
  • Yolanda Borders

    Currently, I am looking to put my B.S. in Computer Information Systems skills to work. I love to crunch numbers and code, which I have been told, is a "rare" personality trait. My experience is in Accounting, Tax, Help Desk, and Customer Support. I enjoy every aspect of business and love helping people solve

    virtual-assistant accounting microsoft-excel microsoft-word data-analysis database-modeling microsoft-visio microsoft-project microsoft-powerpoint windows-xp-administration database-design oracle-pl/sql web-design html ajax xhtml xml c apache-administration microsoft-visual-studio microsoft-visual-basic customer-service crm adobe-photoshop microsoft-access microsoft-publisher adobe-illustrator microsoft-outlook-development intuit-quickbooks bank-reconciliation tax-preparation inventory-management helpdesk-support distance-education phone-support computer-assembly business-writing technical-writing 00 more less
    • $10.00 HOURLY RATE
    • 5.0
    • 81 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 2 PORTFOLIO ITEMS
    • 15 TESTS
  • Advanced Data entry Specialist

    I am self-motivated, smart, energetic, intelligent, hard working and ready to get the challenge. I have set for my self. I am a natural team player and have an ability to maintain the tough situation and have patients to work … more

    I am self-motivated, smart, energetic, intelligent, hard working and ready to get the challenge. I have set for my self. I am a natural team player and have an ability to maintain the tough situation and have patients to work under pressure. I build up my career with o desk as a contractor. I have a very good experience about internet, u tube, Data entry. excellent in word excel power point Almost 6 years Job experience in ASA (International Micro finance organization) as an Assistant Branch Manager.  less

    data-entry customer-support accounting phone-support 00 more less
    • $5.56 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 0 HOURS
    • BANGLADESH
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 2 TESTS
  • Phone support, data-entry, article writing, transcriber, proofreader

    I have 4 years of experience in providing the best customer service via phone support. I am fluent in English both written and verbal. I'm keen to details and I always make sure that I deliver the best service … more

    I have 4 years of experience in providing the best customer service via phone support. I am fluent in English both written and verbal. I'm keen to details and I always make sure that I deliver the best service to my clients. I am an experienced writer and proofreader as well. I have experience in snippets writing, creative image description writing and article writing for SEO. I also did a few transcribing jobs. With my experience and dedication will surely bring each assigned work to its best quality. :)  less

    article-writing accounting phone-support transcription data-entry 00 more less
    • $3.00 HOURLY RATE
    • 5.0
    • 0 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 3 PORTFOLIO ITEMS
    • 6 TESTS
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