Helpdesk Freelancers

Showing 24 freelancers

Helpdesk Freelancers

Showing 24 freelancers

  • US Educated IT Professional, Project Manager, system Analyst

    Results-driven professional with 10 years experience managing high-volume business operations. Excellent problem-solving skills and a strong orientation in customer service/ satisfaction. Able to work under pressure in fast-paced, time-sensitive environments. Experienced in analyzing and streamlining product delivery systems to increase productivity, quality and efficiency. Proven ability to manage projects from planning through execution and completion.

    project-management customer-support helpdesk-support technical-support business-analysis information-design business-intelligence customer-service 00 more less
    • $16.67 HOURLY RATE
    • 4.8
    • 497 HOURS
    • BANGLADESH
    • LAST ACTIVE
    • 2 PORTFOLIO ITEMS
    • 9 TESTS
  • Project Manager, Market Researcher, Business Development, Analyst

    I.T. Engineer, MBA Marketing. Worked as Market Analyst and currently working as Project Manager. Have Technical as well as Management Skills. List few below: Trend Analysis, Sales Forecasting, Developing Business Plan, Maintaining Budget, Designing Financial and Sales Models Business … more

    I.T. Engineer, MBA Marketing. Worked as Market Analyst and currently working as Project Manager. Have Technical as well as Management Skills. List few below: Trend Analysis, Sales Forecasting, Developing Business Plan, Maintaining Budget, Designing Financial and Sales Models Business Strategy Formulation, Market Research, Financial Planning, Accounting Investment Analysis, Formulating Marketing Ideas and Campaigns, Customer Service MS-Office Suite, OpenOffice.org, Dreamweaver, QuickBooks, OutSystems Agile Platform, MySQL, Oracle Languages: HTML, C, C++, Java Operating Systems: Windows 98/2000/XP/Vista/7, Linux and Mac  less

    financial-management financial-analysis budgeting business-plans business-analysis business-models marketing-strategy strategic-planning internet-research market-research internet-marketing helpdesk-support 00 more less
    • $15.00 HOURLY RATE
    • 4.6
    • 5 HOURS
    • INDIA
    • LAST ACTIVE
    • 3 PORTFOLIO ITEMS
    • 7 TESTS
  • Project Manager, Operations Manager, BA, and QA Analyst

    I am CJ, seasoned Operational Management consultant with hands on experience in to Project Management, Operations Management, Business Analysis, Software Quality Assurance and Business Management. Over the years, I’ve helped many organizations to fine-tune their business plans, derive new … more

    I am CJ, seasoned Operational Management consultant with hands on experience in to Project Management, Operations Management, Business Analysis, Software Quality Assurance and Business Management. Over the years, I’ve helped many organizations to fine-tune their business plans, derive new strategies to increase the work place satisfaction & the revenues, add varieties to service and product offerings, build extended cross functional teams from the scratch, acquired resources and managed their offshore operations. I've dealt with many business domains including Retail, Asset management, Logistics [including reverse logistics], Market Research, ERP, CRM, Content Management, Social Media, eCommerce, Mass Domain Development and Life Insurance during the past 13 years. Responsible for building datacenters for couple of small to mid size companies focusing internal and external needs. Helped couple of organizations in the past to acquire and manage quality communities and execute targetted social media and email marketing campaigns towards the communities. I've participated in all the phases of SDLC for development of small scale web sites to large scale, distributed, enterprise level applications. As an expert business analyst, I can start with very little details and can elaborate/elicit necessary business requirements within the agreed upon scope to move ahead with the project activities. I am not a traditional business analyst who is stick into producing lengthy business requirements. I do produce business requirements diagrams, wireframes, business scenarios in workflows, suggestions on usability improvements and test data to validate the deliverables. I've helped many organizations to setup their project execution processes covering project management, business analysis, development and testing and helped them to come-up with necessary artifacts to maintain a higher level of visibility to the stake holders and the project team members. I am an expert in process methodologies and helped couple of local and foreign companies to obtain ISO 9000 series and CMMi level 3/4 certifications with less hassle. Do have the access to a mini test lab with cross browsers and three of the main operating systems. Apart from that, my test lab has the access to an internal document management system plus a bug tracker to help any of my clients. My QA service offerings include but not limited to testing, test case preparation, planning various test techniques and strategies and improving the quality. Apart from that I can contribute towards organizational goals such as implementing TQM standards. I've prepared many test plans, requirement specs; use case documents, test reports and test cases. I've achieved many milestones during the last 10 years naming; 1. Helped a NY, US based retail solution provider to identify the test scope for their third generation POS and Asset Management solution (After having a thorough analysis, managed to reduce the regression scenarios to 300 from 12000 odd bugs from their issue tracker. I helped them to generate regression and acceptance scenarios covering all the business cases and day-to-day and special transactions). 2. Initiated the testing practices at Cambridge, UK based software service provider. I implemented a CMMI level 3 ready process using agile practices. 3. Initiated the testing practices at US based hosted service provider and expand the team to 7 members covering three product platforms. Setup a CMMI level 3 ready process using agile SCRUM practices and reduced the bug count to .1 for KLOC. I brought down the critical or high priority issues on a UAT To 0. 4. Managed to analyze the V 1.2 of a large, enterprise scale logistics solution and prepared a 600 pages long requirement spec for the V 2.0 with major feature and performance enhancement requirements. 5. Managed to test three RIA applications focusing logistics, ERP/CRM and supply chain management. 6. Brought in Seattle, WA based software solutions provider to the local market (worked with their Director, Technology in terms of setting up the operations), convince them on the capabilities and growing the initial headcount of 3 to 33 in 18 months (budget grows to 4000 US$ to 40000 US$ a month). 7. In 2007, I was instrumental for relocating a large help-desk operation (a distributed operation) to Sri Lanka and managing the operations. We were suppose to attend nearly 12,000 help-desk queries a week and I was responsible for hiring, training and managing the 24 x 7 operations from Colombo. You can find my personal profile at linkedin with the recommendations: http://lk.linkedin.com/in/chathurab Currently I am based in Colombo, Sri Lanka. This is a fantastic place to setup offshore operations as it’s blessed with quality and cost effective resources compared to many outsourcing destinations.  less

    business-development recruiting business-analysis requirements-analysis requirement-management project-management program-management product-management software-qa-testing software-testing business-plans customer-support helpdesk-support wordpress seo business-models business-proposal-writing data-center-operations 00 more less
    • $16.67 HOURLY RATE
    • 4.6
    • 1731 HOURS
    • SRI LANKA
    • LAST ACTIVE
    • 6 PORTFOLIO ITEMS
    • 8 TESTS
    GROUPS:
    ASSOCIATED WITH:
  • Resume/CV & Selection Criteria Writer, Business Communications Expert

    My objective is to make you stand out from the crowd. I have over a decade of experience in the Corporate and Contact Center Industries with multiple resumes, workshops and business communications achieved. As a skilled wordsmith, I have the … more

    My objective is to make you stand out from the crowd. I have over a decade of experience in the Corporate and Contact Center Industries with multiple resumes, workshops and business communications achieved. As a skilled wordsmith, I have the ability to produce clear, concise, and professional articles which are grammatically correct and error free. If you want a certified trainer/resume writer to assist you in achieving your organizational or individual objectives, drop me a line. I can assist you with: -Selection Criteria Responses -Process/Instructional Design -Customer Service -Image Consultancy -Training & Development -Adult Learning -Creative and Technical Writing -BMR Article Writing -Business Proposal Writing -Professional/Company Profile Writing -Resume Writing -Contact/Call Center Management -Voice & Language Training -English Proficiency -Employee Relations -Personality Development -Goal Setting -Life Coach  less

    resume-writing cover-letter-writing creative-writing curriculum-development business-writing content-writing customer-service teaching-english voice-over technical-writing supervised-learning business-coaching report-writing hrm project-management web-content-management software-qa-testing public-relations public-speaking proofreading customer-support administrative-support email-technical-support software-testing chat-support helpdesk-support instructional-design biography-writing 00 more less
    • $27.78 HOURLY RATE
    • 4.7
    • 336 HOURS
    • AUSTRALIA
    • LAST ACTIVE
    • 6 PORTFOLIO ITEMS
    • 17 TESTS
    ASSOCIATED WITH:
  • Accounting, Bookkeeping, Xero, Quickbooks, OpenERP & Audit

    19 solid years of diversified working experience starting from customer service, data entry, accounting and Quickbooks, Xero & OpenERP bookkeeping, financial statement preparation including bank reconciliation, accounts receivable/payable management, payroll and tax preparation, auditing works, business risk analysis to sales … more

    19 solid years of diversified working experience starting from customer service, data entry, accounting and Quickbooks, Xero & OpenERP bookkeeping, financial statement preparation including bank reconciliation, accounts receivable/payable management, payroll and tax preparation, auditing works, business risk analysis to sales and marketing, logistics and administrative management gained from various types of industries, i.e. financing, banking, entertainment-(video rental), food and beverage-(warehousing and retail), realty, telecommunications-(warehousing and retail), fashion retail and door to door cargo forwarder. I am a team-player, hardworking, keen to details and very enthusiastic person and always believed in work ethics in the execution of my duties and responsibilities. Graduated Academic Distinction Awardee with a field of study in Bachelor of Science in Commerce major in Accounting. A grantee of the state scholarship program of the Philippine government.  less

    accounts-receivable-management bookkeeping accounts-payable-management helpdesk-support financial-analysis 00 more less
    • $5.56 HOURLY RATE
    • 3.9
    • 367 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 8 PORTFOLIO ITEMS
    • 14 TESTS
    ASSOCIATED WITH:
  • Top 10% ~ VA ~ Expert Support ~ WordPress Web Master ~ & More ~ USA

    I’m Londoner now living in San Antonio, Texas. Over the last 15 years I have developed my skills doing data processing, data entry, webmaster, blogging, wordpress, graphics, customer support, internet marketing and research. Including working for companies; Bennetts Associates … more

    I’m Londoner now living in San Antonio, Texas. Over the last 15 years I have developed my skills doing data processing, data entry, webmaster, blogging, wordpress, graphics, customer support, internet marketing and research. Including working for companies; Bennetts Associates Limited, Statesman Travel and Cyril Leonard & Co Suveryours in London England. I am seeking opportunities to further use my skills with handling customer support through emails, forums, chat and more. I am also looking for administration projects, jobs handling data entry, internet marketing and research. I am well experienced in all the above named fields with the capacity to take on other ventures. I have received several awards, commendations, and recognition for my levels of service, quality, learning abilities, and improvements made to multiple businesses.  less

    customer-support virtual-assistant administrative-support web-content-management helpdesk-support forum-moderation data-entry internet-research internet-marketing property-management wordpress google-analytics paypal-integration seo data-analysis project-management recruiting 00 more less
    • $33.33 HOURLY RATE
    • 4.1
    • 1392 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 8 PORTFOLIO ITEMS
    • 3 TESTS
  • Zendesk Consultant and Project Manager

    Experienced bilingual European based Zendesk Consultant and Project Manager with 7000+ oDesk hours. Interested in jobs related to Zendesk setup, customisation, integration, consulting, reporting, MS Excel, Project management, Russian-English translation and Power Point. Key words: zendesk consultant, project management, customer support team lead, reporting, excel, translation, english, russian, power point, HTML, CSS, JavaScript.

    zendesk project-management helpdesk-support technical-support customer-support html css microsoft-excel administrative-support atlassian-jira complaint-management microsoft-powerpoint microsoft-word translation russian data-entry 00 more less
    • $22.22 HOURLY RATE
    • 5.0
    • 7194 HOURS
    • CZECH REPUBLIC
    • LAST ACTIVE
    • 5 PORTFOLIO ITEMS
    • 10 TESTS
    GROUPS:
    ASSOCIATED WITH:
  • Webmaster/Client service/PHP/MySQL/Chinese

    My advantage is client service & SEO/SMM in China. - SEO/SMM - Client service - Administrator - Web hosting - Wordpress/Joomla/Drupal/osCommerce/Perl..... - PHP/MySQL/Ajax/Asp/.Net. My experience works as freelancer: - Lead Generation per Phone Cantonese/Mandarin. cold calling - Market … more

    My advantage is client service & SEO/SMM in China. - SEO/SMM - Client service - Administrator - Web hosting - Wordpress/Joomla/Drupal/osCommerce/Perl..... - PHP/MySQL/Ajax/Asp/.Net. My experience works as freelancer: - Lead Generation per Phone Cantonese/Mandarin. cold calling - Market an iPhone app in Asia - China SMM Support for Yoga club, 5-star restaurant, spa club.... - Chinese SEO / Social Network publicity - SEO Optimization  less

    customer-support chat-support administrative-support technical-support helpdesk-support phone-support email-technical-support seo market-research social-media-marketing mandarin chinese translation-chinese-english translation-english-chinese german 00 more less
    • $15.00 HOURLY RATE
    • 4.9
    • 609 HOURS
    • CHINA
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 5 TESTS
  • web developer&coder reborn

    In the last 10 years, I have designed, maintained, configured and supported: - local networks - metro or wisp networks with hundreds of clients -Network management (systems design, configiration and tuning). -Hosting servers in hosting environment . hosted over 100 websites wotking for … more

    In the last 10 years, I have designed, maintained, configured and supported: - local networks - metro or wisp networks with hundreds of clients -Network management (systems design, configiration and tuning). -Hosting servers in hosting environment . hosted over 100 websites wotking for other hosting providers . Hands-on proven experiences over the past 10 years leading all stages of system and network implementation and integration all efforts, including requirements definition, design...both on live server or network environment If you need reliable, serious and trustworthy person and service delivered in a timely manner with a above average quality of work , you may want hiring me . =========================== ... bachelor in Computer Sciences Certified IT professional system analyst and support - Comptia A+, Mikrotik Router, IT Academy System Administrator =========================== I can and want to do for you - on a regular or freelance basis * System Analysis and design - All kind and any scale of system architecture ( Please see portfolio ) * Remote support * Hosting and server environment training support and basic help jobs * Graphic design * Mikrotik routing security and training * Experienced in Hardware and Software support&troubleshooting / * Remote support  less

    helpdesk-support adobe-photoshop adobe-dreamweaver computer-maintenance computer-repair business-plans book-cover-design customer-support computer-networking dns dhcp data-mining e-learning editing ecommerce-consulting hardware-troubleshooting mikrotik-routeros redhat-administration web-design web-scraping linux-system-administration information-architecture microsoft-visio windows-7-administration technical-support 00 more less
    • $20.00 HOURLY RATE
    • 3.8
    • 53 HOURS
    • SERBIA
    • LAST ACTIVE
    • 2 PORTFOLIO ITEMS
    • 5 TESTS
  • Help Desk Analyst

    Earning my Bachelor of Science in Telecommunications Management from DeVry University gave me the foundation for my career in the information technology field. I graduated with honors achieving a 4.0 average GPA in my major field of study, with … more

    Earning my Bachelor of Science in Telecommunications Management from DeVry University gave me the foundation for my career in the information technology field. I graduated with honors achieving a 4.0 average GPA in my major field of study, with a cumulative GPA of 3.8. I also achieved Dean’s List status for eight consecutive semesters. My years of technical support in customer service type environments have allowed me to develop excellent troubleshooting and communication skills. I have experience with troubleshooting various technical issues via telephone, instant message chat, remote PC software and VPN environments. Customer satisfaction and issue resolution are always high priorities for my personal goals and achievements as a technical support representative. My skills are not limited to the software and applications of technology as I have experience with hardware and firmware testing, implementation and replacement. My experience with completing various technology projects crafted my exceptional team-oriented values.  less

    microsoft-excel windows-administration helpdesk-support hardware-troubleshooting dsl-troubleshooting microsoft-exchange-server network-administration network-security computer-maintenance citrix-xenserver peoplesoft-administration windows-7-administration data-center-operations domain-migration 00 more less
    • $8.33 HOURLY RATE
    • 5.0
    • 0 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 5 TESTS
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