I started at Call centers in October 2007 providing my Best in hands from day one, applying all the Knowledge and Experiences that I gathered while I worked in Tourism at Costa Rica's Central Pacific Coast for 6 Years
I started at Call centers in October 2007 providing my Best in hands from day one, applying all the Knowledge and Experiences that I gathered while I worked in Tourism at Costa Rica's Central Pacific Coast for 6 Years before 2007.
I embraced, I learned and improved my Customer service Skills. This phase in Tourism provided me (face to face) the Advantage to care, understand and please the Customers inquiries regardless their Accent, Culture and other aspects which are Remarkably Important for me at Call Centers now, in order to serve and solve all the needs as well as all the Expectations to the maximum level of Satisfaction in behalf of both, the Customer and the Contractor.
All these experiences in constant practice, gave me the opportunity to become a QA Manager for almost a year in which I even trained new agents and shared simple but extremely efficient Hints for an Exceptional service such as:
1- Listen, paraphrase, empathize and then propose your best solution: To Help them and to be with them.
2- Never make a Customer feel ignorant, fool or wrong. Using the appropriate and right words will help them to couple their needs with our available solutions easily with the benefit of showing will from our side since the beginning of the call for a better Outcome.
3- Any service or sale is not such thing unless we make that the customer Feel cared, attended and pleased even Before we solve their issue or we provide the expected service that they hereby deserve from us.
Finally I can state that all these experiences have made me become a very careful person regarding Customer Service, Quality Assurance and willingness to assist. I have always cared for grammar, orthography and accent since it is a benefit for me, an ease of communication in the service towards the customer and a satisfactory performance for the contractor.
I like to work in environments that allows me to interact with customers, satisfy all the expectations that the customers and contractors have on me and to receive a growing lesson so I can become a better person and employee every single day.
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