phone support Professionals & Consultants

Showing 47 freelancers

phone support Professionals & Consultants

Showing 47 freelancers

  • Energetic Customer Service Relationship Specialist

    I have found that working with people is my true passion! I recently received my Bachelor's degree in Communication Studies, with a minor in general business. I am very passionate about working with customers and strive to excel in … more

    I have found that working with people is my true passion! I recently received my Bachelor's degree in Communication Studies, with a minor in general business. I am very passionate about working with customers and strive to excel in providing them with an outstanding customer service experience. With over 7 years of customer service experience, I have found that providing customers with friendly, professional, and energetic service is the key to being successful! I have also found that is imperative to communicate effectively. I am very enthusiastic about communication and find myself always seeking ways to improve the communication with those around me. I have learned that every person is different and that the same communication styles does not always work for everyone. Building a rapport with customers and finding ways to successfully reach a mutual understanding is always my goal. With that being stated, I have the ability to adjust my communication style to make those around me feel extremely comfortable.I pride myself in maintaining excellent written and verbal communication skills. I am an expert in all Microsoft applications.  less

    customer-service administrative-support phone-support 00 more less
    • $18.33 HOURLY RATE
    • 5.0
    • 1864 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 4 TESTS
  • Accounting Management and BS Accountancy

    I am a diligent and hardworking employee for almost seven years now currently working in a bank assigned in Accounting Department. We usually have deadlines to meet and I am used to working under pressure knowing you have superiors to … more

    I am a diligent and hardworking employee for almost seven years now currently working in a bank assigned in Accounting Department. We usually have deadlines to meet and I am used to working under pressure knowing you have superiors to please with. I have a positive view and good disposition in life, if it's given to you then it has a purpose if it's not, then it has a good reason. I want to try something new and try my luck in online job.  less

    accounting phone-support data-entry 00 more less
    • $3.00 HOURLY RATE
    • 5.0
    • 79 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 1 PORTFOLIO ITEM
    • 2 TESTS
  • Technical Support Specialist/Client Care Specialist/Customer Service A

    I am searching a position in the field of Technical Support Specialist or Customer Service Care with an organization where i can use my Technical knowledge and Customer Service experience. I also have experience in Management and Supervisor positions for … more

    I am searching a position in the field of Technical Support Specialist or Customer Service Care with an organization where i can use my Technical knowledge and Customer Service experience. I also have experience in Management and Supervisor positions for the past four years. I have also developed office skills which includes filing, database, record management, administrative support, reports, spreadsheets and complaint handling.  less

    phone-support technical-support recruiting payroll-processing customer-service software-testing 00 more less
    • $10.00 HOURLY RATE
    • 5.0
    • 27 HOURS
    • EL SALVADOR
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 6 TESTS
  • Customer Services Specialist

    Above 8 years’ successful experience in Customer Services Inbound/Outbound calls, Project Management, BPO and Outsourcing industry, Outbound sales, upselling, data entry and phone support services. Excellent communication skills. Standout performer throughout the career Excellent working knowledge using Internet applications … more

    Above 8 years’ successful experience in Customer Services Inbound/Outbound calls, Project Management, BPO and Outsourcing industry, Outbound sales, upselling, data entry and phone support services. Excellent communication skills. Standout performer throughout the career Excellent working knowledge using Internet applications and regular office applications such as Ms Word, Ms Excel Excellent business analysis skills including but not limited to: 1.Business intelligence studies 2.SWOT analysis 3.high-level feasibility studies 4.gathering of the requirements 5.tracing the requirements during implementation 6.manage project scope 7.acceptance, installation, and deployment 8.A team player and leader with good interpersonal and negotiation skills. Proven excellent analytical ability, acumen of identifying problems effectively and innovation to suggest alternate solutions Ability to think, think wise and think out of the box Excellent with People Management, Stress Management, Time Management, Workforce Management, Leadership and Operations Financial Reporting and Analysis Ability to take wise decision decisions under extreme pressure Leadership & Management • Managing and leading the operations team. • Ensure operational team has all required mediums to carry out daily activities for Front Office. • Ensure all procedures are documented and made available to all Staff. • Ensure reports are produced and circulated to relevant recipients • Co-ordinate with relevant departments to ensure operational support is available and provided in a timely manner. • Highlight and manage training needs. • Managing whole process from hiring till separation including training, quality, and supervision on floor in coordination with different departments. Client Management • Ensure monthly targets communicated and agreed with client are met. • Ensure that Client AR is maintained within specified threshold • Ensure that team is updated with all instructions received from client on daily basis with the help of support departments People Management • Managing whole process from hiring till separation including training, quality, and supervision on floor in coordination with different departments. • Planning, Forecasting and Managing resources for current and upcoming projects. • Conducting performance related sessions with team on weekly and then monthly review of performance. • Achievement of sales targets by ensuring quality services are being provided at the same time • Responsible for the achievement of Sales targets of the unit • I have initiated different projects, motivational exercises, Campaigns and trainings to increase the numbers in Sales (Up selling). • I have ensured that Sales target of the unit are being met on daily, weekly, monthly and yearly basis Roles & Responsibilities • Handling queries of Telenor customers via inbound calls. • Providing help with FCR (First call resolution) and going with extra mile philosophy. • Providing product/service information, resolving network related issues and forwarding complaints to the concerned units with follow up till the resolution. • Always used Customer Centric Approach and went extra mile for timely resolution of customer’s issues. • Part of Extended HR Team, responsible for conducting assessment sessions and panel interviews for hiring Customer Relation Officers. • Managing, controlling, routing inbound call traffic via Avaya CMS supervisor software. • Ensuring that all postpaid, prepaid, dealers and corporate calls are routed to available agents or specialized agents. • Ensuring all the calls are answered within the set SLO (Service level objective) so as to avoid over serving or under serving. • Ensuring Adherence monitoring, breaks distribution to call center agents, maintaining call center attendance and assigning alternate tasks to agents, maintaining STR (Shift Traffic Report) etc. • As a Traffic controller I met the best service levels by optimum allocation of resources and effective queue management.  less

    complaint-management data-entry customer-support phone-support customer-service sales data-sheet-writing project-management 00 more less
    • $5.56 HOURLY RATE
    • 4.9
    • 88 HOURS
    • PAKISTAN
    • LAST ACTIVE
    • 2 PORTFOLIO ITEMS
    • 3 TESTS
  • Translations and Costumer Service

    Perfectionist and hardworking, concerned not only about customer and client, but personal satisfaction on every job. Experience working on translations: Paperwork- Manuals- Brochures- Ebooks- Articles- Books, etc. And in Customer Service as: Customer Service Representative QA Supervisor Team Leader I … more

    Perfectionist and hardworking, concerned not only about customer and client, but personal satisfaction on every job. Experience working on translations: Paperwork- Manuals- Brochures- Ebooks- Articles- Books, etc. And in Customer Service as: Customer Service Representative QA Supervisor Team Leader I only apply to the offers, when I am sure I have the skills needed to accomplish the job. Remarkable professional work is what I will provide you.  less

    call-handling email-handling customer-service receptionist-skills inbound-marketing phone-support clerical-skills translation-english-german translation-english-spanish 00 more less
    • $5.56 HOURLY RATE
    • 5.0
    • 134 HOURS
    • NICARAGUA
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 3 TESTS
  • Researcher and HR Specialist/Portuguese Translator/Virtual Assistant

    I have a degree in Business Administration and Translation by Universidade Católica de Goiás, Brazil. I provide services on time with fast turnarounds and high quality. If you looking for professional service you do not need to look anywhere else, get your projects done today!

    translation-english-portuguese project-management human-resource-management payroll-processing internet-research administrative-support phone-support 00 more less
    • $10.00 HOURLY RATE
    • 5.0
    • 237 HOURS
    • BRAZIL
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 4 TESTS
  • Virtual Freelance Administrative Assistant and Writer

    I have 8 years’ experience in virtual administrative support as well as human resources and recruiting experience. I am a Native English speaker and bi-lingual (Spanish). I have a quiet and well equipped home office with two high speed internet … more

    I have 8 years’ experience in virtual administrative support as well as human resources and recruiting experience. I am a Native English speaker and bi-lingual (Spanish). I have a quiet and well equipped home office with two high speed internet connections and two computers. I am very loyal as well as being a hard working perfectionist. • Actress • Administrative aide and or assistant • Article writing • Blog writing, content, creating and maintenance • Competition research and analysis and or research in general, edit and update lists on a continuing basis • Research and creating lists of potential clients • Data entry • Email fliers • Food writer and recipe developer specializing in healthy recipes • Manuals • Model • Microsoft Office • Set up meetings and travel • Social medias: Facebook, HootSuite, LinkedIn, Pinterest, Twitter, YouTube & WordPress • Searching, interviewing and or hiring • Spreadsheets • Virtual Assistant/Personal Assistant • Website content and quality assurance • Website, blog translation, or television commercial translation in English/Spanish or Spanish/English  less

    administrative-support web-content-management facebook-marketing twitter-marketing pinterest-marketing wordpress social-media-marketing recipe-writing article-writing blog-writing content-writing article-submission virtual-assistant spreadsheets data-entry email-handling recruiting spanish phone-support telephone-skills 00 more less
    • $11.67 HOURLY RATE
    • 5.0
    • 3483 HOURS
    • ARGENTINA
    • LAST ACTIVE
    • 30 PORTFOLIO ITEMS
    • 1 TEST
  • Awesome Customer Service Representative

    I would like to expand my knowledge and skills on data entry, customer service and support, and office skills as well as other fields. But I excel in office skills and a personal or virtual assistant is definitely my profession … more

    I would like to expand my knowledge and skills on data entry, customer service and support, and office skills as well as other fields. But I excel in office skills and a personal or virtual assistant is definitely my profession of choice. I am a full-time, online student and maintain a 4.0 GPA in my studies. I am choosing to try to work from home because I have a one year old son and I would like to spend time with him more, not to mention the price of childcare is outrageous. I would love to learn new things and broaden my knowledge of subjects I don't know. Since education and learning is so important to me, I don't want to stop at school. I would love to learn about anything and everything.  less

    data-entry clerical-skills virtual-assistant customer-service customer-support technical-support email-technical-support chat-support order-processing order-entry helpdesk-support phone-support 00 more less
    • $15.00 HOURLY RATE
    • 5.0
    • 2449 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 5 TESTS
    ASSOCIATED WITH:
  • Advanced Data entry Specialist

    I am self-motivated, smart, energetic, intelligent, hard working and ready to get the challenge. I have set for my self. I am a natural team player and have an ability to maintain the tough situation and have patients to work … more

    I am self-motivated, smart, energetic, intelligent, hard working and ready to get the challenge. I have set for my self. I am a natural team player and have an ability to maintain the tough situation and have patients to work under pressure. I build up my career with o desk as a contractor. I have a very good experience about internet, u tube, Data entry. excellent in word excel power point Almost 6 years Job experience in ASA (International Micro finance organization) as an Assistant Branch Manager.  less

    data-entry customer-support accounting phone-support 00 more less
    • $5.56 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 0 HOURS
    • BANGLADESH
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 2 TESTS
  • I'm the One You need

    Working is a passion. You do not work just for the sake of earning money 'cause if that's the case then you'd get bored, instead work to gain - gain knowledge, gain happiness, gain friends. It is easier to … more

    Working is a passion. You do not work just for the sake of earning money 'cause if that's the case then you'd get bored, instead work to gain - gain knowledge, gain happiness, gain friends. It is easier to work when you're thinking of it as a pleasure, not hard work. No pressure. That's what I believe in most. Over the last 3 years, I have experienced dialing in different types of campaign, such as appointment settings, surveys and solicitations, and just recently, I became an executive assistant-cum-human resource personnel by luck. When you do what you do with so much pride and joy, you bring out the best in what you do. And that's what I'm good at. And having me as part of your team is yet the best decision you'll ever make.  less

    technical-analysis telephone-skills phone-support 00 more less
    • $5.56 HOURLY RATE
    • 5.0
    • 14 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 5 TESTS
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