phone support Professionals & Consultants

Showing 51 freelancers

phone support Professionals & Consultants

Showing 51 freelancers

  • Project Manager, IT Recruiter, Virtual Assistant, QA, Test Validator

    I have been working online since June 2009 as Project Manager, Virtual Assistant, IT Recruiter and supports an online BPO which are composed of a team of encoders. We usually support Advertisers which are our long term clients. I have … more

    I have been working online since June 2009 as Project Manager, Virtual Assistant, IT Recruiter and supports an online BPO which are composed of a team of encoders. We usually support Advertisers which are our long term clients. I have been a Software Test Validation/Software Associate Engineer for 2.6 years at Lear Corporation. Currently I am supporting as VA and test validation for mobile application business. Our Goal is to make clients happy on their business, hit the target and produce a work at our best.  less

    project-management data-encoding virtual-assistant recruiting phone-support software-qa-testing 00 more less
    • $11.11 HOURLY RATE
    • 4.9
    • 1356 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 1 PORTFOLIO ITEM
    • 2 TESTS
  • Expert Volusion Web Developer, XML, API Google Base, PayPal Experss

    I'm an expert Volusion Web Developer, Fixing Volusion Coding Problems, Expert Web Scraper. Easy to work with on Volusion web development projects; fixing coding problems, API integration with search engines i.e. Google Base, merchant account and/or PayPal … more

    I'm an expert Volusion Web Developer, Fixing Volusion Coding Problems, Expert Web Scraper. Easy to work with on Volusion web development projects; fixing coding problems, API integration with search engines i.e. Google Base, merchant account and/or PayPal Express integration. building categories, building product pages. Expert web scraper, data harvester, data miner, extracting images and content from most any website, renaming, resizing images. Comfortable building product pages includes importing multiple images and SEO optimized content into a single product page. Offer help building a few product pages, a few hundred product pages, up to tens of 1000's of product pages for your store. Tasks that can take weeks to complete, we usually complete in a few hours or days. I have been working successfully in Volusion for over 7 years and I'm looking to build a good reputation on oDesk as a reliable source for Volusion customers to help you get your store up and running quickly; new to oDesk. Areas of my experience: Building product pages with multiple images and SEO optimized content. Volusion XML API Google Products Feed Integration. You must be on a Pro plan or higher with API access for Daily feed submissions. $150. Automate and publish your products in your Volusion store to Google Base feed once a day of hourly, price starting at $15/mo. price may vary on # of products. You must be on a Pro plan or higher with API access for Daily feed submissions. Volusion PayPal Express Integration Setup, Complete setup to accept payments from your Volusion store to PayPal. Volusion Google Analytics Setup Volusion Google Ad Words Conversion Tracking Setup Volusion Google Analytics and Ad Words Conversion Tracking Setup Volusion Social Bar Design, Customers can share your products easily: Volusion Slideshow Design: You provide the images for your slideshow; we will crop & re-size to fit your website design. Each slide is 'clickable' – links to a matching page within your site. No graphic text, buttons or photo editing.  less

    web-scraping web-design selling web-content-management website-development xml-web-services phone-support 00 more less
    • $48.89 HOURLY RATE
    • 5.0
    • 0 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 1 PORTFOLIO ITEM
    • 9 TESTS
  • Top Seller, Customer Care Expert, Account Executive, Sales Coach

    Over seven years of call center experience, consistent top seller of three companies and projects handled including the recent project with oDesk. Sales closer, customer care expert, customer relation champion in providing the best customer experience over the phone, sales … more

    Over seven years of call center experience, consistent top seller of three companies and projects handled including the recent project with oDesk. Sales closer, customer care expert, customer relation champion in providing the best customer experience over the phone, sales coach and revenue maker. Highly motivated, persuasive, self-disciplined, honest, passionate, high-energy professional and goal-oriented towards work and growth of any company and projects handled in terms of marketing plan and strategy. Can work well in fast, pressuring situations.  less

    lead-generation customer-service customer-support telemarketing sales phone-support chat-support account-management event-management 00 more less
    • $7.78 HOURLY RATE
    • 4.6
    • 1135 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 4 PORTFOLIO ITEMS
    • 3 TESTS
  • Project Manager

    You will find that not only am I easy to work with, but friendly and a great communicator. My communication skills go beyond the norm and I specialize in communications at varying levels of technical complexity and foreign interactions.Not … more

    You will find that not only am I easy to work with, but friendly and a great communicator. My communication skills go beyond the norm and I specialize in communications at varying levels of technical complexity and foreign interactions.Not only am I excellent at following instructions, you will be happy to find that I can find the solution to any problem on my own. I bring a vast amount of knowledge, along with the ability to listen and reason. With my work experience including every aspect of Information Technology makes me uniquely qualified for managed Programming teams and deployments that are on a large scale. After I have begun a job I never walk away and am still in contact with every employer I have worked with. I will also prove to be a valuable team leader. Thank you for your time and I appreciate the opportunity you have given me.  less

    customer-support administrative-support chat-support vmware-administration phone-support computer-maintenance computer-hw-installation computer-assembly computer-networking computer-repair 00 more less
    • $11.11 HOURLY RATE
    • 5.0
    • 1199 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 7 TESTS
  • Customer Services Specialist

    Above 8 years’ successful experience in Customer Services Inbound/Outbound calls, Project Management, BPO and Outsourcing industry, Outbound sales, upselling, data entry and phone support services. Excellent communication skills. Standout performer throughout the career Excellent working knowledge using Internet applications … more

    Above 8 years’ successful experience in Customer Services Inbound/Outbound calls, Project Management, BPO and Outsourcing industry, Outbound sales, upselling, data entry and phone support services. Excellent communication skills. Standout performer throughout the career Excellent working knowledge using Internet applications and regular office applications such as Ms Word, Ms Excel Excellent business analysis skills including but not limited to: 1.Business intelligence studies 2.SWOT analysis 3.high-level feasibility studies 4.gathering of the requirements 5.tracing the requirements during implementation 6.manage project scope 7.acceptance, installation, and deployment 8.A team player and leader with good interpersonal and negotiation skills. Proven excellent analytical ability, acumen of identifying problems effectively and innovation to suggest alternate solutions Ability to think, think wise and think out of the box Excellent with People Management, Stress Management, Time Management, Workforce Management, Leadership and Operations Financial Reporting and Analysis Ability to take wise decision decisions under extreme pressure Leadership & Management • Managing and leading the operations team. • Ensure operational team has all required mediums to carry out daily activities for Front Office. • Ensure all procedures are documented and made available to all Staff. • Ensure reports are produced and circulated to relevant recipients • Co-ordinate with relevant departments to ensure operational support is available and provided in a timely manner. • Highlight and manage training needs. • Managing whole process from hiring till separation including training, quality, and supervision on floor in coordination with different departments. Client Management • Ensure monthly targets communicated and agreed with client are met. • Ensure that Client AR is maintained within specified threshold • Ensure that team is updated with all instructions received from client on daily basis with the help of support departments People Management • Managing whole process from hiring till separation including training, quality, and supervision on floor in coordination with different departments. • Planning, Forecasting and Managing resources for current and upcoming projects. • Conducting performance related sessions with team on weekly and then monthly review of performance. • Achievement of sales targets by ensuring quality services are being provided at the same time • Responsible for the achievement of Sales targets of the unit • I have initiated different projects, motivational exercises, Campaigns and trainings to increase the numbers in Sales (Up selling). • I have ensured that Sales target of the unit are being met on daily, weekly, monthly and yearly basis Roles & Responsibilities • Handling queries of Telenor customers via inbound calls. • Providing help with FCR (First call resolution) and going with extra mile philosophy. • Providing product/service information, resolving network related issues and forwarding complaints to the concerned units with follow up till the resolution. • Always used Customer Centric Approach and went extra mile for timely resolution of customer’s issues. • Part of Extended HR Team, responsible for conducting assessment sessions and panel interviews for hiring Customer Relation Officers. • Managing, controlling, routing inbound call traffic via Avaya CMS supervisor software. • Ensuring that all postpaid, prepaid, dealers and corporate calls are routed to available agents or specialized agents. • Ensuring all the calls are answered within the set SLO (Service level objective) so as to avoid over serving or under serving. • Ensuring Adherence monitoring, breaks distribution to call center agents, maintaining call center attendance and assigning alternate tasks to agents, maintaining STR (Shift Traffic Report) etc. • As a Traffic controller I met the best service levels by optimum allocation of resources and effective queue management.  less

    complaint-management data-entry customer-support phone-support customer-service sales data-sheet-writing project-management 00 more less
    • $5.56 HOURLY RATE
    • 4.9
    • 81 HOURS
    • PAKISTAN
    • LAST ACTIVE
    • 2 PORTFOLIO ITEMS
    • 3 TESTS
  • Researcher and HR Specialist/Portuguese Translator/Virtual Assistant

    I have a degree in Business Administration and Translation by Universidade Católica de Goiás, Brazil. I provide services on time with fast turnarounds and high quality. If you looking for professional service you do not need to look anywhere else, get your projects done today!

    translation-english-portuguese project-management human-resource-management payroll-processing internet-research administrative-support phone-support 00 more less
    • $10.00 HOURLY RATE
    • 5.0
    • 237 HOURS
    • BRAZIL
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 4 TESTS
  • Call Center and VA specialist

    Seeking employment that allows me to grow professionally, while being able to utilize my skills for the betterment of the organization with the proper use of my dedication, determination and resourcefulness. Over the last 6 years, I have become an … more

    Seeking employment that allows me to grow professionally, while being able to utilize my skills for the betterment of the organization with the proper use of my dedication, determination and resourcefulness. Over the last 6 years, I have become an experienced customer service professional with leadership and relationship-building capabilities. I am seeking new challenges where my experience can be utilized to improve customer satisfaction. I am ready to work under pressure. I love give my clients a good service and satisfaction.  less

    telemarketing customer-service chat-support technical-support phone-support copywriting google-calendar-api google-spreadsheet data-entry internet-surveys selling email-handling email-technical-support email-marketing cold-calling call-center-management telephone-skills customer-support 00 more less
    • $7.78 HOURLY RATE
    • 5.0
    • 2161 HOURS
    • BANGLADESH
    • LAST ACTIVE
    • 3 PORTFOLIO ITEMS
    • 1 TEST
  • Sales, Marketing, CRM and Localization Expert From Turkey

    Need someone with a degree to back you up? Here is one; I am a 24 year old Philosophy graduate and a Business Administration dropout. Over the last 7 years, I have gained experience on various types of business fields … more

    Need someone with a degree to back you up? Here is one; I am a 24 year old Philosophy graduate and a Business Administration dropout. Over the last 7 years, I have gained experience on various types of business fields including Translation, Sales, Marketing, Customer Relations, SEO Management, Media Analyze and Financial Research; making me a versatile sales person, expert composer and a keen researcher. If you need an employee for the listed purposes, I am here to accomplish what needs to be done.  less

    sales-management negotiation crm phone-support email-technical-support translation-turkish-english seo management-development 00 more less
    • $33.33 HOURLY RATE
    • 4.5
    • 1148 HOURS
    • TURKEY
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 17 TESTS
    GROUPS:
  • Great Recruiter | Extensive Customer Service Exp | Hard Working VA

    I have varied and wide experience when it comes to recruitment and customer service. My professional experience includes the following * Worked for prominent IT companies based in US - both recruitment and CS * Full cycle recruitment that even includes pre employment … more

    I have varied and wide experience when it comes to recruitment and customer service. My professional experience includes the following * Worked for prominent IT companies based in US - both recruitment and CS * Full cycle recruitment that even includes pre employment check up and background check * Recruited various technologies - from latest to legacy * Knowledgeable with different US working VISA - who can and can't work legally * Highly skilled in passive recruitment, Boolean, Xray, LinkedIn and etc * Handled teams in general CS, tech support, billing and etc * Managed/supervised teams with an average headcount of 25 * Other pertinent skills needed for recruitment and customer service For all my projects, I always say "consider it done"  less

    customer-service recruiting email-handling email-technical-support microsoft-excel microsoft-word chat-support business-coaching phone-support telephone-skills data-mining supervisory-skills change-management 00 more less
    • $5.56 HOURLY RATE
    • 5.0
    • 3 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 11 TESTS
  • Expert Virtual Assistant with Social Media and Blog writing experience

    You need an expert VirtuaI assistant who can multi-task on a variety of projects. I will provide you with more time to focus on your business. Social media and content writing are my expertise in a variety of niches. Whether … more

    You need an expert VirtuaI assistant who can multi-task on a variety of projects. I will provide you with more time to focus on your business. Social media and content writing are my expertise in a variety of niches. Whether your business is online or offline, small or large, my goal is to be a Partner and provide the best service for your company's overall success.  less

    virtual-assistant administrative-support content-writing article-writing blog-writing blog-commenting link-building hootsuite seo-backlinking social-media-marketing pinterest-marketing twitter-marketing email-handling customer-service project-management calendar-management google-docs phone-support email-technical-support customer-support data-entry 00 more less
    • $11.11 HOURLY RATE
    • 4.7
    • 970 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 3 PORTFOLIO ITEMS
    • 5 TESTS
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