phone support Professionals & Consultants

Showing 72 freelancers

phone support Professionals & Consultants

Showing 72 freelancers

  • Miss

    I am quite satisfied with my accomplishments so far and these along with my qualities will make me an asset to your organisation. I am a very goal orientated individual and have a willingness to learn and improve my knowledge … more

    I am quite satisfied with my accomplishments so far and these along with my qualities will make me an asset to your organisation. I am a very goal orientated individual and have a willingness to learn and improve my knowledge as that will assist me in developing as an employee and most importantly, as an individual. My personal accomplishments to date, include completing my CXC exams and deciding on a career at an age where most young ladies are still deciding what career path to choose. the subject ares that i received qualifications in are: Mathematics, English, Principles of Business, Principles of Accounts, Office Administration, Human and Social Biology. These were achieved by being dedicated and focused which I've realized are traits that are necessary in order to achieve my goals, I've accepted that hard work is required, hence I embrace it as a necessary part of life. I like to ensure that things are done properly and this is one of my strongest qualities as I always see my duties, whether personal or job related, through to completion. I am positive that as I gain additional experience, my value as an employee will increase even more. I have experience in the administrative industry where my main responsibilities included managing clientele records, drafting legal documents, preparing statements of accounts at the end of each month, handling incoming and outbound calls.  less

    phone-support 00 more less
    • $4.44 HOURLY RATE
    • 5.0
    • 90 HOURS
    • JAMAICA
    • LAST ACTIVE
    • 1 PORTFOLIO ITEM
    • 6 TESTS
  • Accounting Management and BS Accountancy

    I am a diligent and hardworking employee for almost seven years now currently working in a bank assigned in Accounting Department. We usually have deadlines to meet and I am used to working under pressure knowing you have superiors to … more

    I am a diligent and hardworking employee for almost seven years now currently working in a bank assigned in Accounting Department. We usually have deadlines to meet and I am used to working under pressure knowing you have superiors to please with. I have a positive view and good disposition in life, if it's given to you then it has a purpose if it's not, then it has a good reason. I want to try something new and try my luck in online job.  less

    accounting phone-support data-entry 00 more less
    • $3.00 HOURLY RATE
    • 5.0
    • 57 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 1 PORTFOLIO ITEM
    • 2 TESTS
  • Project Manager, IT Recruiter, Virtual Assistant, QA, Test Validator

    I have been working online since June 2009 as Project Manager, Virtual Assistant, IT Recruiter and supports an online BPO which are composed of a team of encoders. We usually support Advertisers which are our long term clients. I have … more

    I have been working online since June 2009 as Project Manager, Virtual Assistant, IT Recruiter and supports an online BPO which are composed of a team of encoders. We usually support Advertisers which are our long term clients. I have been a Software Test Validation/Software Associate Engineer for 2.6 years at Lear Corporation. Currently I am supporting as VA and test validation for mobile application business. Our Goal is to make clients happy on their business, hit the target and produce a work at our best.  less

    project-management data-encoding virtual-assistant recruiting phone-support software-qa-testing 00 more less
    • $11.11 HOURLY RATE
    • 4.9
    • 1368 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 1 PORTFOLIO ITEM
    • 2 TESTS
  • Technical Support Specialist/Client Care Specialist/Customer Service A

    I am searching a position in the field of Technical Support Specialist or Customer Service Care with an organization where i can use my Technical knowledge and Customer Service experience. I also have experience in Management and Supervisor positions for … more

    I am searching a position in the field of Technical Support Specialist or Customer Service Care with an organization where i can use my Technical knowledge and Customer Service experience. I also have experience in Management and Supervisor positions for the past four years. I have also developed office skills which includes filing, database, record management, administrative support, reports, spreadsheets and complaint handling.  less

    phone-support technical-support recruiting payroll-processing customer-service software-testing 00 more less
    • $10.00 HOURLY RATE
    • 5.0
    • 27 HOURS
    • EL SALVADOR
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 6 TESTS
  • Professional

    Hi! My name is Michael and I'm from Anchorage, Alaska. I currently live in the Philippines and am married to a Filipina. I am looking to build a long term relationship with several odesk clients. English is my native … more

    Hi! My name is Michael and I'm from Anchorage, Alaska. I currently live in the Philippines and am married to a Filipina. I am looking to build a long term relationship with several odesk clients. English is my native language, thus, communication skill is not a problem for me at all. My expertise are in the fields of phone/customer support but I am highly trainable and would love to learn new skills if needed. My goal is to enhance my career as a full time home-based worker. I am new here at odesk, though I have worked on several outside projects. I want to be able to make a name in the home-based service industry by working full time on odesk contracts as I believe that this is the first step towards achieving my long term career and life goals.  less

    phone-support customer-service email-handling data-encoding data-entry 00 more less
    • $8.89 HOURLY RATE
    • 5.0
    • 166 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 5 TESTS
  • Translations and Costumer Service

    Perfectionist and hardworking, concerned not only about customer and client, but personal satisfaction on every job. Experience working on translations: Paperwork- Manuals- Brochures- Ebooks- Articles- Books, etc. And in Customer Service as: Customer Service Representative QA Supervisor Team Leader I … more

    Perfectionist and hardworking, concerned not only about customer and client, but personal satisfaction on every job. Experience working on translations: Paperwork- Manuals- Brochures- Ebooks- Articles- Books, etc. And in Customer Service as: Customer Service Representative QA Supervisor Team Leader I only apply to the offers, when I am sure I have the skills needed to accomplish the job. Remarkable professional work is what I will provide you.  less

    call-handling email-handling customer-service receptionist-skills inbound-marketing phone-support clerical-skills translation-english-german translation-english-spanish 00 more less
    • $5.56 HOURLY RATE
    • 5.0
    • 90 HOURS
    • NICARAGUA
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 3 TESTS
  • Customer Services Specialist

    Above 8 years’ successful experience in Customer Services Inbound/Outbound calls, Project Management, BPO and Outsourcing industry, Outbound sales, upselling, data entry and phone support services. Excellent communication skills. Standout performer throughout the career Excellent working knowledge using Internet applications … more

    Above 8 years’ successful experience in Customer Services Inbound/Outbound calls, Project Management, BPO and Outsourcing industry, Outbound sales, upselling, data entry and phone support services. Excellent communication skills. Standout performer throughout the career Excellent working knowledge using Internet applications and regular office applications such as Ms Word, Ms Excel Excellent business analysis skills including but not limited to: 1.Business intelligence studies 2.SWOT analysis 3.high-level feasibility studies 4.gathering of the requirements 5.tracing the requirements during implementation 6.manage project scope 7.acceptance, installation, and deployment 8.A team player and leader with good interpersonal and negotiation skills. Proven excellent analytical ability, acumen of identifying problems effectively and innovation to suggest alternate solutions Ability to think, think wise and think out of the box Excellent with People Management, Stress Management, Time Management, Workforce Management, Leadership and Operations Financial Reporting and Analysis Ability to take wise decision decisions under extreme pressure Leadership & Management • Managing and leading the operations team. • Ensure operational team has all required mediums to carry out daily activities for Front Office. • Ensure all procedures are documented and made available to all Staff. • Ensure reports are produced and circulated to relevant recipients • Co-ordinate with relevant departments to ensure operational support is available and provided in a timely manner. • Highlight and manage training needs. • Managing whole process from hiring till separation including training, quality, and supervision on floor in coordination with different departments. Client Management • Ensure monthly targets communicated and agreed with client are met. • Ensure that Client AR is maintained within specified threshold • Ensure that team is updated with all instructions received from client on daily basis with the help of support departments People Management • Managing whole process from hiring till separation including training, quality, and supervision on floor in coordination with different departments. • Planning, Forecasting and Managing resources for current and upcoming projects. • Conducting performance related sessions with team on weekly and then monthly review of performance. • Achievement of sales targets by ensuring quality services are being provided at the same time • Responsible for the achievement of Sales targets of the unit • I have initiated different projects, motivational exercises, Campaigns and trainings to increase the numbers in Sales (Up selling). • I have ensured that Sales target of the unit are being met on daily, weekly, monthly and yearly basis Roles & Responsibilities • Handling queries of Telenor customers via inbound calls. • Providing help with FCR (First call resolution) and going with extra mile philosophy. • Providing product/service information, resolving network related issues and forwarding complaints to the concerned units with follow up till the resolution. • Always used Customer Centric Approach and went extra mile for timely resolution of customer’s issues. • Part of Extended HR Team, responsible for conducting assessment sessions and panel interviews for hiring Customer Relation Officers. • Managing, controlling, routing inbound call traffic via Avaya CMS supervisor software. • Ensuring that all postpaid, prepaid, dealers and corporate calls are routed to available agents or specialized agents. • Ensuring all the calls are answered within the set SLO (Service level objective) so as to avoid over serving or under serving. • Ensuring Adherence monitoring, breaks distribution to call center agents, maintaining call center attendance and assigning alternate tasks to agents, maintaining STR (Shift Traffic Report) etc. • As a Traffic controller I met the best service levels by optimum allocation of resources and effective queue management.  less

    complaint-management data-entry customer-support phone-support customer-service sales data-sheet-writing project-management 00 more less
    • $5.56 HOURLY RATE
    • 4.9
    • 81 HOURS
    • PAKISTAN
    • LAST ACTIVE
    • 2 PORTFOLIO ITEMS
    • 3 TESTS
  • Researcher and HR Specialist/Portuguese Translator/Virtual Assistant

    I have a degree in Business Administration and Translation by Universidade Católica de Goiás, Brazil. I provide services on time with fast turnarounds and high quality. If you looking for professional service you do not need to look anywhere else, get your projects done today!

    translation-english-portuguese project-management human-resource-management payroll-processing internet-research administrative-support phone-support 00 more less
    • $10.00 HOURLY RATE
    • 5.0
    • 237 HOURS
    • BRAZIL
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 4 TESTS
  • Nurse/CSR/Recruiter/phone&chat support/PA/email/appointment setter

    A dedicate person with 3 years experience in the call center industry. I do phones calls, emails, live chat and administrative tasks. I can do it all and I absolutely love every minute of it. I enjoy interacting with people … more

    A dedicate person with 3 years experience in the call center industry. I do phones calls, emails, live chat and administrative tasks. I can do it all and I absolutely love every minute of it. I enjoy interacting with people. I am also very organized and proficient. I maintain a high level of professionalism in everything I do. You could always feel confident that your company is being well represented as long as I am on your team! I have worked as a Technical Support Representative for a year. I also worked for Hot Bud Nutrition as a CSR (phone,email and chat support) and as an Admin assistant as part of the human resources department - full cycle recruiting from sourcing candidates, screening, conducting telephone interviews, as well as formal interviews and extending offers. I also worked at Vimax Group Inc , I do outbound call for account management, billing and order processing. I also handled inbound calls for billing issue. I am also a trained email and live chat support agent. I also worked with a real estate company as a review collector, admin assistant, inbound call agent and appointment setter.  less

    email-handling customer-support technical-support administrative-support chat-support phone-support english-tutoring internet-research content-writing article-writing recruiting live-chat-software 00 more less
    • $5.56 HOURLY RATE
    • 4.9
    • 4037 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 2 PORTFOLIO ITEMS
    • 10 TESTS
  • Project Manager, HR Manager, Account Manager,VA, PA, SMM

    Worked over 7600++ Hours and counting on Odesk!!! Over 8 Years work experiences in a Call Center Industry plus 4 ++ years with oDesk clients. Here are a lists of other Expertise and Qualifications I possesses; >Excellent Phone & Email Support >Chat … more

    Worked over 7600++ Hours and counting on Odesk!!! Over 8 Years work experiences in a Call Center Industry plus 4 ++ years with oDesk clients. Here are a lists of other Expertise and Qualifications I possesses; >Excellent Phone & Email Support >Chat and Ticket Support via Zendesk >Expert with Inbound Lead Follow Up (Phone & Email) >Effective in Sending Emails on your behalf as your PA >Best in Organizing Emails >Top Agent for Outbound both in email and phone outreach >Master in List building, Database and Stock Management >Knowledge in Building and creating knowledge base >Excellent Appointment setter >Can Take inbound support phone calls >very efficient in Data Entry and research with the use of Google Drive (Docs, Spreadsheet), Gmail, GChat, GCalendar, >experienced in using online CRM tools like Salesforce, SugarCRM, Zoho, Basecamp, Zendesk, Linkedin,etc... Managerial Position I have taken both online and Offline: >>>Project Manager - I handled projects/businesses from start-up to middle scale. I handled recruitment process, training, team management, business analysis, process improvement and many more. >>>Team Manager - worked as Customer Service Manager which I handled a team of more than 15 agents working virtually. I was responsible for their performance and career growth through one on one coaching, performance analysis and action planning, call monitoring, team meeting, team building, process improvement and many more. >>>Staffing Manager- I have been an oDesk Agency owner and recuiter for more a couple of years now. I have recruited for Data entry providers, Researchers, sales executives, CSRs, VAs, graphic designers, software engineers, team managers, etc. I can create job postings from scratch, source, pre-select and interview candidates, HR-related tasks like handling payroll and employee benefits. >>>Account Manager- worked primarily with a large SaaS company taking care of new accounts and scheduling them for an online training to learn about the Software they have purchased. Processed orders, send quotes and proposals for renewals and doing Customer Success Calls for possible upgrades.  less

    email-handling customer-service virtual-assistant human-resource-management phone-support account-management linkedin-recruiting appointment-setting lead-generation 00 more less
    • $8.89 HOURLY RATE
    • 4.5
    • 7887 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 3 PORTFOLIO ITEMS
    • 13 TESTS
    ASSOCIATED WITH:
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