Phone Support Agents & Call Center Representatives

Showing 250 freelancers

Phone Support Agents & Call Center Representatives

Showing 250 freelancers

Get Your Phone Support Project Started Today!

Post your phone support project on oDesk and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On oDesk, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

Browse Phone Support job posts for project examples or post your job on oDesk for free!

Phone Support Job Cost Overview

Typical total cost of oDesk Phone Support projects based on completed and fixed-price jobs.

oDesk Phone Support Jobs Completed Quarterly

On average, 332 Phone Support projects are completed every quarter on oDesk.

332

Time to Complete oDesk Phone Support Jobs

Time needed to complete a Phone Support project on oDesk.

Average Phone Support Freelancer Feedback Score

Phone Support oDesk freelancers typically receive a client rating of 4.38.

4.38

Last updated: February 1, 2015

  • Executive Assistant, Customer Service, Zendesk, Salesforce, Data Entry

    Bringing 6+ years of Office Administration, Business, Medical and Sales experience as follows: •General administrative and clerical support •Customer service/Client relation •HR management •Telephone reception •Computerized processes •Accounting •Data Entry Skills: Proficiency in Ms Windows; MsOffice; Acrobat Reader; AutoCAD, Zendesk, SalesForce, GoogleDocs, Dropbox, ConstantContact, Wordpress, Solar Software. Languages: English (Fluent), Polish (Fluent), German (Advanced)

    data-entry administrative-support recruiting database-administration phone-support clerical-skills order-processing order-entry customer-service helpdesk-support customer-support technical-support email-handling email-technical-support transcription data-analysis autodesk adobe-acrobat wordpress google-docs zendesk salesforce-app-development volusion magento skype german polish human-resource-management translation-polish-english translation-english-polish email-marketing 00 more less
    • $16.67 HOURLY RATE
    • 5.0
    • 1019 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 1 PORTFOLIO ITEM
    • 20 TESTS
  • Customer Service Expert l Email Support l HR l Researcher l SMM

    Over the last 10 years, I have been exposed to the BPO industry doing customer service, research and some HR related works. I am dedicated in providing quality and excellent work in every project. Hard-worker, dependable and trust-worthy. Looking for … more

    Over the last 10 years, I have been exposed to the BPO industry doing customer service, research and some HR related works. I am dedicated in providing quality and excellent work in every project. Hard-worker, dependable and trust-worthy. Looking for long-term opportunities where I can improve my skills, build wonderful working relationship and learn new trends. I also have some experience in the following areas: - Zendesk - LiveChat - Google Docs - Customer Service Management - Photoshop - App optimization  less

    internet-research data-entry email-technical-support customer-service customer-support phone-support payment-processing administrative-support social-media-marketing zendesk 00 more less
    • $7.00 HOURLY RATE
    • 5.0
    • 11587 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 3 PORTFOLIO ITEMS
    • 12 TESTS
    ASSOCIATED WITH:
  • Experience Customer Service/Technical Support Specialist

    For the past seven years I have spent my career on a Business Process Outsourcing specializing in Technical Support/Customer Service (e.g. Internet Connectivity, Telephony and Cable, Products Specs and Email/Chat Support), I started as a humble Customer … more

    For the past seven years I have spent my career on a Business Process Outsourcing specializing in Technical Support/Customer Service (e.g. Internet Connectivity, Telephony and Cable, Products Specs and Email/Chat Support), I started as a humble Customer Service Specialist then had been trained and transferred as a Technical Support agent in where I've been molded, enhanced, learned, and gained experience not only in terms of products specialization but as well with customer interaction. I've been doing some side works on my off shift hours, I spent my time doing a part time work as a virtual assistant, a bit of audio/video transcriptions, data entry and as a part time online English tutor for Japanese, Korean and Chinese students, through this I learned a lot, develop my skills and gained more experience not only in the field of Customer Service/Technical Support but also doing other jobs specializations. I have spent thousands of hours on phone interactions, chat support, online assistance and email escalation with US, UK and Australian customers as a Customer Service, Technical Support Specialist and as a Virtual Assistant, also phone interactions with Japanese, Chinese and Koreans being an online English teacher. I'm very familiar with English grammar and usage and have no trouble adapting to various style guides. Since I opt to leave the corporate world and start anew, along with me is my skills, learning and experience gained throughout the years of working on a BPO industry.  less

    microsoft-excel microsoft-word phone-support technical-support email-technical-support email-handling customer-support customer-service virtual-assistant administrative-support 00 more less
    • $3.33 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 1358 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 2 TESTS
  • English-Russian translator / voice talent

    Russian<>English translation/interpretation/localization. I'm a native speaker of Russian and I have a University degree in translation and over 10 years of experience. I have worked on various projects, both online and offline, which involved general translations … more

    Russian<>English translation/interpretation/localization. I'm a native speaker of Russian and I have a University degree in translation and over 10 years of experience. I have worked on various projects, both online and offline, which involved general translations from/into Russian, teaching languages, translating audio/video content, recording voice-overs, subtitling, live interpreting of private communications, negotiations and public addresses (both simultaneous and consecutive) My areas of expertise include: general IT, PC software and hardware, PC gaming, mobile devices, online poker, gambling, educational software, religion, spirituality and more. I'm also good at interpreting colloquial/informal speech and slang. I'd like to take part in interesting and challenging projects that would give me an opportunity to fully apply my skills.  less

    translation-russian-english translation russian voice-over english-tutoring subtitling transcription teaching-english phone-support 00 more less
    • $20.00 HOURLY RATE
    • 4.7
    • 113 HOURS
    • RUSSIA
    • LAST ACTIVE
    • 2 PORTFOLIO ITEMS
    • 6 TESTS
    GROUPS:
  • fully bilingual Customer service support agent

    I am a very energetic candidate that will bring an outstanding service to your company. I am very professional person, really outgoing that can provide incredible customer service with the best skills, with plenty of experience on the field, great … more

    I am a very energetic candidate that will bring an outstanding service to your company. I am very professional person, really outgoing that can provide incredible customer service with the best skills, with plenty of experience on the field, great ability to multitask. Great customer service knowledge. with plenty of experience on the customer service and support field based on many years of experience. Qualifications great communication skills, great interacting with people, ability co convince and persuade customers. Bilingual oral written skills, able to Translate and exercise interpersonal skills Translates, speaks, reads and writes Spanish correspondence, able to file and organize documentation. God management skills, able to lead a team with great responsibility self motivated -Proficient in Microsoft Word, Access and Excel -Strong communication, interpersonal, and presentation skills - B&C Associates From Sep 2007 to June 2006 Customer service and technical support representative for international prepaid cell phone company TracFone and Net10 of USA, use of Avaya and the Web CSR system also as a Quality control service assistant . GM Pablo Peñaloza. - Caja de Salud de la Banca Privada: From July 22nd 2008 until July 20th 2010 as a call center operator setting up appointments for the patients, also providing support in different areas such as Affiliations, Secures, reception, customer service and information, also Vigencia de derechos. Learning and taking courses of Social Security, Health Care and medic care. - Universidad Real: from August 2010 to December as an English Teacher for Real English, Pre Grade and executive class on the upper intermediate, intermediate and pre intermediate levels. Supervisor Cesar Clavijo. Essential messaging: From December 2010 until May 2011 answering service for companies in Texas and Pennsylvania. ETV HOLDING: Since June 2011 until present time as a Bilingual Customer support Dpt. Team Lead and supervisor for a wireless company in USA ( Red Pocket Mobile)  less

    administrative-support property-management customer-support customer-service business-development recruiting teaching-english translation-spanish-english phone-support email-handling 00 more less
    • $7.78 HOURLY RATE
    • 4.2
    • 2778 HOURS
    • BOLIVIA
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 4 TESTS
  • Business Management/Property Management/Customer Service Professional

    Dedicated entrepreneur/customer service professional motivated to maintain customer satisfaction with a commitment to addressing customer concerns with speed, accuracy, and professionalism. Proven ability to establish rapport with clients and exceed expectations. Reliable and driven, with strong time management and prioritizations skills If you hire me you will not be disappointed!

    customer-service customer-support bookkeeping supervisory-skills central-reservation-systems email-handling phone-support human-resource-management management-skills business-management 00 more less
    • $16.67 HOURLY RATE
    • 5.0
    • 524 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 6 TESTS
  • Dependable, hardworking and administratively gifted

    Organized manager with over 10 years, experience directing customer service and operations in fast-paced, high volume environments. Excellent communication and interpersonal skills: building rapport and relationships with senior management, peers, and clients. Proficiency in: Microsoft Word, Microsoft Excel, Microsoft Outlook … more

    Organized manager with over 10 years, experience directing customer service and operations in fast-paced, high volume environments. Excellent communication and interpersonal skills: building rapport and relationships with senior management, peers, and clients. Proficiency in: Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Power Point, Logiview, Accuplus, Yard Management System, Quicken, Internet Explorer, WMS Systems, Transcription, Customer Service, E-mail, and Sales.  less

    customer-service customer-support microsoft-word microsoft-powerpoint phone-support telephone-skills 00 more less
    • $11.11 HOURLY RATE
    • 4.3
    • 69 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 1 PORTFOLIO ITEM
    • 4 TESTS
  • General Admin Virtual Assistant - Recruitment and Customer Service

    *Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects. *Proven relationship-builder with positive interpersonal skills. *Highly trained in Recruitment for BPO, Banking & Finance, Administrative, and Automotive industries. *Exposed to Target and Selection … more

    *Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects. *Proven relationship-builder with positive interpersonal skills. *Highly trained in Recruitment for BPO, Banking & Finance, Administrative, and Automotive industries. *Exposed to Target and Selection Recruitment Techniques. *Articulate in business correspondence. *Excellent document processing aptitude in Microsoft Office applications.  less

    typing phone-support customer-support microsoft-outlook technical-support technical-recruiter email-marketing google-docs payroll-processing craigslist 00 more less
    • $4.00 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 0 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 2 TESTS
  • Experienced Human Resources, Payroll, Customer Service Project Manager

    Self-directed and motivated project leader with 15+ years' experience in Human Resources, Payroll, Recruiting, Project Management, Customer Service and Account Management. Excellent organizational skills and extremely detail oriented. I am hardworking and a fast learner with good communication skills and … more

    Self-directed and motivated project leader with 15+ years' experience in Human Resources, Payroll, Recruiting, Project Management, Customer Service and Account Management. Excellent organizational skills and extremely detail oriented. I am hardworking and a fast learner with good communication skills and a strong background in quality, process improvements event support and training.  less

    customer-service customer-support microsoft-excel microsoft-word microsoft-powerpoint phone-support data-entry payroll-processing human-resource-management call-center-management 00 more less
    • $13.00 HOURLY RATE
    • 5.0
    • 1 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 2 TESTS
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