LogMeIn Rescue Freelancers

Showing 4 freelancers

LogMeIn Rescue Freelancers

Showing 4 freelancers

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Logmein Rescue Job Cost Overview

Typical total cost of oDesk Logmein Rescue projects based on completed and fixed-price jobs.

oDesk Logmein Rescue Jobs Completed Quarterly

On average, 0 Logmein Rescue projects are completed every quarter on oDesk.

0

Time to Complete oDesk Logmein Rescue Jobs

Time needed to complete a Logmein Rescue project on oDesk.

Average Logmein Rescue Freelancer Feedback Score

Logmein Rescue oDesk freelancers typically receive a client rating of 5.00.

5.00

Last updated: February 1, 2015

  • Technical Support with Customer Support Background

    Technical Support: • Application installation, maintenance and monitoring functions to ensure that both functional and business specifications are met. • Stay current with system information, changes and updates by providing training and knowledge transfer regarding new/modified process that was implemented after … more

    Technical Support: • Application installation, maintenance and monitoring functions to ensure that both functional and business specifications are met. • Stay current with system information, changes and updates by providing training and knowledge transfer regarding new/modified process that was implemented after the deployment of new release. • In-depth root analysis about the reported issue, by providing alternative solution, investigation, traces logs, and ensuring database integrity, considering both back-end data and front-end accessibility for end-users. • Gathering and analyzing user\clients’ needs for business requirements to determine feasibility of design within time constraints. • Design, develop and modify customized templates based on the customer requirements. • Provide assistance to other L2 team, if they require further investigation for integrated application on XPP such as EDI, EDI for All, IFS and SI. • Checking all post deployment issue and making sure that there is address accordingly as it might have a big effect in production after the deployment of the new release. • Replication of reported issue in, direct application testing and validation of procedures • Store, retrieve, and manipulate data for analysis of system capabilities and requirements. • Work with release coordinator and development to investigate complex issues, identify and implement solutions to re-occurring problems. Customer Service: • Handles inbound calls,chat and email from LinkSys clients on installing/troubleshooting their networking devices by identifying the main problem and providing step by step instructions to help the client solve the problem. • Receive incoming calls for processing of customers’ requests for replacements of LinkSys products to ensure customer’s requirements are satisfied. • Handles by processing Return Merchandise Agreements (RMA)/replacement requests thru filling up request form on name, shipping address, date/place purchased, model #, credit card information and sending it to Head Quarters; complaints from technical support; status of replacements and orders and rebates in a timely manner to ensure consistent and high quality customer service. E-mails to Customer Service Urgent Support for complicated cases. • Meets KPIs of ACD time of 5 minutes per call; and a QA grade of at least 90% by adhering to the call handling process of gathering complete information, opening and closing spiels, customer service, enthusiastic and lively voice, English proficiency and first call resolution to provide quality customer service.  less

    teamviewer logmein-rescue crm user-acceptance-testing customer-support wireless-network-implementation microsoft-sql-server-administration itil helpdesk-support mysql 00 more less
    • $5.56 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 0 HOURS
    • UNITED ARAB EMIRATES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 0 TESTS
  • Sr. Payroll Analyst & Data-Entry Specialist

    I am having experience since last 9+ years in Online/Offline Book-keeping,Payroll Process,Accounting & Data-Entry jobs.I have developed excellent Data Analyst and Database Administrator skills from my prior experience as a Data Entry Specialist Team Leader for almost … more

    I am having experience since last 9+ years in Online/Offline Book-keeping,Payroll Process,Accounting & Data-Entry jobs.I have developed excellent Data Analyst and Database Administrator skills from my prior experience as a Data Entry Specialist Team Leader for almost 5 years.I faced number of challenges & exciting experiences.A good problem solver as well as analyze & translate complex customer requirements.Motivated & succeeded in fulfilling client goals by earning highest customer satisfaction working with US clients.I regard myself as Proficient in learning administrative work with minimal supervision required.  less

    bookkeeping spreadsheets microsoft-excel accounting inventory-management financial-accounting account-management accounts-payable-management accounts-receivable-management data-analysis data-entry market-research financial-management administrative-support teamviewer internet-research order-entry google-spreadsheet logmein-rescue corporate-finance financial-analysis email-handling online-help virtual-assistant microsoft-word 00 more less
    • $4.00 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 0 HOURS
    • INDIA
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 4 TESTS
  • Experienced Customer/Technical Support Specialist (voice/non-voice)

    By providing an exceptional customer service experience to customers, this is what I do best. Call me Jerold and I am an experienced Technical / Customer Service Specialist, both for voice and non-voice support. I've done Remote Desktop Service, phone … more

    By providing an exceptional customer service experience to customers, this is what I do best. Call me Jerold and I am an experienced Technical / Customer Service Specialist, both for voice and non-voice support. I've done Remote Desktop Service, phone support for Technical / Customer Service, Email and Chat support. And I did them all very well. I am the type of who works meticulously hard to deliver a job well done. In all the years of my working life, I have developed and gained the patience and open-mindedness in understanding people. No matter what form of communication (voice or non-voice), I have dealt with them fairly, sincerely, understanding and with utmost respect. I got the knowledge and perseverance to translate that understanding to a resolution that’s beneficial, to my customers and the company I represent. Most of the time, the delivery of that resolution creates an exceptional experience and a very satisfied the customer. I am hardworking, responsible and reliable for the people (my customers) I serve, and to the company I work for. I work well with people. I have the maturity and wisdom that gains the respect of my peers. I got the eagerness and passion of learning new things. I want to be a contributing factor for your company in getting the job done and delivering results.  less

    call-handling customer-support computer-maintenance bpo-call-center hardware-troubleshooting email-technical-support internet-research customer-service logmein-rescue 00 more less
    • $8.89 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 14 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 4 PORTFOLIO ITEMS
    • 10 TESTS
  • Experienced Office Clerk with Accounting and Audit Background

    Are you seeking for someone to do clerical jobs for you? Excel Spreadsheet, Word Document and the likeable reports that needed data entry and some scrutinizing with internet research. I guess I can help you make the task done.

    inventory-management skype ms-dos-administration teamviewer logmein-rescue accounting open-office libreoffice microsoft-word 00 more less
    • $3.33 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 0 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 4 TESTS
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