Phone Support Agents & Call Center Representatives

Showing 905 freelancers

Phone Support Agents & Call Center Representatives

Showing 905 freelancers

Get Your Phone Support Project Started Today!

Post your phone support project on oDesk and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On oDesk, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

Browse Phone Support job posts for project examples or post your job on oDesk for free!

Phone Support Job Cost Overview

Typical total cost of oDesk Phone Support projects based on completed and fixed-price jobs.

oDesk Phone Support Jobs Completed Quarterly

On average, 332 Phone Support projects are completed every quarter on oDesk.

332

Time to Complete oDesk Phone Support Jobs

Time needed to complete a Phone Support project on oDesk.

Average Phone Support Freelancer Feedback Score

Phone Support oDesk freelancers typically receive a client rating of 4.38.

4.38

Last updated: February 1, 2015

  • Online Researcher and Data Analyst/Music Consultant

    I am Keith Erwin C. Amores, I am 32 years old and finished a degree in Music Education. I am a person who loves to learn a lot, after graduation I worked for an outsourcing company and was given a … more

    I am Keith Erwin C. Amores, I am 32 years old and finished a degree in Music Education. I am a person who loves to learn a lot, after graduation I worked for an outsourcing company and was given a customer service Job, I did great and I learned a lot from the work which involved over the phone Cable/internet/telephone customer service. After the Customer service job, I was hired by a pharmaceutical company to Promote Injectable antibiotics, The job gave us good training on how to promote and make doctors believe in our medicines and indeed we were able to exceed expectations from our pharma company. I then went back to the music field as it was my chosen profession, I started as a music coach and then assigned to do music school administration, giving me chance to do customer service again but this time in an institution providing music My wide work experience in customer care makes me equipped and strong.  less

    data-encoding music-composition music-arrangement customer-service phone-support 00 more less
    • $5.56 HOURLY RATE
    • 5.0
    • 242 HOURS
    • BRUNEI DARUSSALAM
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 4 TESTS
  • Executive Assistant, Customer Service, Zendesk, Salesforce, Data Entry

    Bringing 6+ years of Office Administration, Business, Medical and Sales experience as follows: •General administrative and clerical support •Customer service/Client relation •HR management •Telephone reception •Computerized processes •Accounting •Data Entry Skills: Proficiency in Ms Windows; MsOffice; Acrobat Reader; AutoCAD, Zendesk, SalesForce, GoogleDocs, Dropbox, ConstantContact, Wordpress, Solar Software. Languages: English (Fluent), Polish (Fluent), German (Advanced)

    data-entry administrative-support recruiting database-administration phone-support clerical-skills order-processing order-entry customer-service helpdesk-support customer-support technical-support email-handling email-technical-support transcription data-analysis autodesk adobe-acrobat wordpress google-docs zendesk salesforce-app-development volusion magento skype german polish human-resource-management translation-polish-english translation-english-polish email-marketing 00 more less
    • $16.67 HOURLY RATE
    • 5.0
    • 1019 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 1 PORTFOLIO ITEM
    • 20 TESTS
  • looking for Work from home job

    I’m a stay at home mom who has 5 year old twin girls that now are attended school. I’m looking for a job that can relieve my household expenses and I have free time about 35 hours / week … more

    I’m a stay at home mom who has 5 year old twin girls that now are attended school. I’m looking for a job that can relieve my household expenses and I have free time about 35 hours / week (between 8:00 am to 3:00 pm and after 8:00 pm.) I'm a fast learner who graduated from one of the top three universities in Thailand. I have good experience in data entry, web research, Google documents and MS Office. My typing speed is more than 50 words per minute. Moreover, I'm able to work effectively with reading and writing English and Thai, I believe my skills would be ideal for your project. I can complete this job within the required time period. As my office experiences, I used to work about 2 years in the USA and over 10 years in Thailand. I had had the opportunity to implement various jobs such as setting, preparing, filing, organizing, managing and monitoring customers’ and vendors’ files. I also have been able to work effectively dealing and working with other departments regarding to specifications, quality issues, and process control documents.  less

    customer-service human-resource-management customer-support microsoft-excel internet-research microsoft-word phone-support telephone-skills data-entry email-handling translation-english-thai 00 more less
    • $6.67 HOURLY RATE
    • 5.0
    • 96 HOURS
    • THAILAND
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 3 TESTS
  • Administrative Professional and Customer Support Specialist

    I have a major in business management, a philosophy minor, and an entertainment management certificate. I have management, marketing, and customer service experience. I provide a high attention to detail in the work that I do, I am punctual, as … more

    I have a major in business management, a philosophy minor, and an entertainment management certificate. I have management, marketing, and customer service experience. I provide a high attention to detail in the work that I do, I am punctual, as well as dedicated to getting the job done the right way. I have worked as an office aid for the University of Montana as well as conducted office work with the USDA Forest Service. Both jobs dealing with answering phones, helping customers, filing documents, conducting meetings, and working with multiple computer programs. I have over five years customer service experience via face to face, over the phone, and by email. I have also worked as a management consultant for a non-emergent ambulance company out of Helena Montana, managing a small group of employees and helping the owner with financial projections.  less

    zendesk administrative-support customer-support email-technical-support project-management inventory-management sales direct-marketing phone-support 00 more less
    • $22.22 HOURLY RATE
    • 4.7
    • 2098 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 1 TEST
  • Customer Service Expert l Email Support l HR l Researcher l SMM

    Over the last 10 years, I have been exposed to the BPO industry doing customer service, research and some HR related works. I am dedicated in providing quality and excellent work in every project. Hard-worker, dependable and trust-worthy. Looking for … more

    Over the last 10 years, I have been exposed to the BPO industry doing customer service, research and some HR related works. I am dedicated in providing quality and excellent work in every project. Hard-worker, dependable and trust-worthy. Looking for long-term opportunities where I can improve my skills, build wonderful working relationship and learn new trends. I also have some experience in the following areas: - Zendesk - LiveChat - Google Docs - Customer Service Management - Photoshop - App optimization  less

    internet-research data-entry email-technical-support customer-service customer-support phone-support payment-processing administrative-support social-media-marketing zendesk 00 more less
    • $7.00 HOURLY RATE
    • 5.0
    • 11587 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 3 PORTFOLIO ITEMS
    • 12 TESTS
    ASSOCIATED WITH:
  • Web developer / Web designer/ IT Expert / Technical Support

    - Installation, configuration and maintance of web platforms via ssh or Cpanel: *Wordpress *Zen Cart *PhpBB - Installation, configuration and customization of plugins for web platforms. - Custom design for web platforms; - ssh; - virtualization; - Remote assistance with Team Viewer, Remote Administrator 2.1 … more

    - Installation, configuration and maintance of web platforms via ssh or Cpanel: *Wordpress *Zen Cart *PhpBB - Installation, configuration and customization of plugins for web platforms. - Custom design for web platforms; - ssh; - virtualization; - Remote assistance with Team Viewer, Remote Administrator 2.1, logmein, help.me; - Installation, maintance, troubleshooting and support of Windows XP / Vista / 7; - Software installation and setting up for Windows; - Mounting and installation of periphery devices; - Virus, troyan, spam, adware, malware removal; - Driver installation; - Installation and maintenance of Internet explorer, Mozila firefox, Google Chrome; - Email managing, maintance, settings;  less

    ldap ssh wordpress zencart linux-system-administration phpmyadmin project-management video-editing video-production technical-support virtualization windows-xp-administration camtasia html phpbb vmware-esx chat-support teamviewer online-help helpdesk-support email-technical-support windows-administration database-administration live-chat-software customer-support phone-support computer-repair css css3 vmware-administration 00 more less
    • $6.67 HOURLY RATE
    • 5.0
    • 0 HOURS
    • BULGARIA
    • LAST ACTIVE
    • 7 PORTFOLIO ITEMS
    • 13 TESTS
  • Experience Customer Service/Technical Support Specialist

    For the past seven years I have spent my career on a Business Process Outsourcing specializing in Technical Support/Customer Service (e.g. Internet Connectivity, Telephony and Cable, Products Specs and Email/Chat Support), I started as a humble Customer … more

    For the past seven years I have spent my career on a Business Process Outsourcing specializing in Technical Support/Customer Service (e.g. Internet Connectivity, Telephony and Cable, Products Specs and Email/Chat Support), I started as a humble Customer Service Specialist then had been trained and transferred as a Technical Support agent in where I've been molded, enhanced, learned, and gained experience not only in terms of products specialization but as well with customer interaction. I've been doing some side works on my off shift hours, I spent my time doing a part time work as a virtual assistant, a bit of audio/video transcriptions, data entry and as a part time online English tutor for Japanese, Korean and Chinese students, through this I learned a lot, develop my skills and gained more experience not only in the field of Customer Service/Technical Support but also doing other jobs specializations. I have spent thousands of hours on phone interactions, chat support, online assistance and email escalation with US, UK and Australian customers as a Customer Service, Technical Support Specialist and as a Virtual Assistant, also phone interactions with Japanese, Chinese and Koreans being an online English teacher. I'm very familiar with English grammar and usage and have no trouble adapting to various style guides. Since I opt to leave the corporate world and start anew, along with me is my skills, learning and experience gained throughout the years of working on a BPO industry.  less

    microsoft-excel microsoft-word phone-support technical-support email-technical-support email-handling customer-support customer-service virtual-assistant administrative-support 00 more less
    • $3.33 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 1358 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 2 TESTS
  • Australian Virtual Personal Assistant / Administration Professional

    I am a highly personable & professional Operations and Customer Service Manager with over 5 years of experience managing operations and customer service and over 10 years’ experience in admin, customer service, bookkeeping, training and sales in the telecommunications, web development … more

    I am a highly personable & professional Operations and Customer Service Manager with over 5 years of experience managing operations and customer service and over 10 years’ experience in admin, customer service, bookkeeping, training and sales in the telecommunications, web development, security and retail industries. I am a hard worker, I have a can do attitude, I take pride in my work, I get the job done and if I don't know how to do something, I use initiative work out how. I have  A demonstrated ability to gain customer trust and provide exceptional follow up, leading to increased, repeat and referral business.  The ability for identifying customer needs and presenting appropriate company product and service offerings  A demonstrated ability to co-ordinate, train and manage staff members in an office and control room environment.  A track record of assisting in the design and implementation of reporting procedures that reduce labor costs and improve customer-satisfaction ratings.  Expertise in resolving escalated customer service issues.  Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, Microsoft Access, and Microsoft Outlook®).  A proactive approach to all tasks set in front of me, demonstrating initiative and always looking to improve and develop my skills, and actively seek opportunities to move up within the company.  less

    bookkeeping customer-service internet-research customer-support microsoft-word microsoft-excel telephone-skills phone-support data-entry administrative-support 00 more less
    • $33.33 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 0 HOURS
    • AUSTRALIA
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 2 TESTS
  • Experienced Administrative Professional

    Over 20 years of Managerial experience and Data Entry. I have worked the last 2 years as a Support Specialist. Experience includes: Taking calls from clients, computer entry, monitoring a chat room, training webinars, sorting and assigning incoming emails. Have also done after hours emergency dispatching for a plumbing company.

    phone-support data-entry live-chat-operator zendesk 00 more less
    • $15.00 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 908 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 7 TESTS
  • Translation and Localisation Project Manager

    Over the past eight years I have worked as a Project Manager in the translation and localisation industry. I believe that the key element of success is understanding the needs and goals of customers and setting the right expectations. A … more

    Over the past eight years I have worked as a Project Manager in the translation and localisation industry. I believe that the key element of success is understanding the needs and goals of customers and setting the right expectations. A strong and personal relationship between customers and service providers is essential for an experience that matters and makes a difference. I am a team player with good leadership, business and management skills. Responsible, resourceful and innovative; striving towards growth by creating an atmosphere of mutual respect and open communication. Dependable and self motivated with a diplomatic manner. Work history proves a record of getting the job done.  less

    customer-support telephone-skills customer-service phone-support project-management 00 more less
    • $15.00 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 464 HOURS
    • BULGARIA
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 1 TEST
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