➨ Objective: Let my 10 years of experience in the Customer service industry help you present your business in the best light. ➲ QUALIFICATIONS & ➲ SKILLS. ➨ Rated by oDesk as one of the TOP FREELANCERS. ➨ Perfect Attendance over the course of my entire 10 year career. ➨ Graduated Bachelor of Science in Communication Arts major in Audio Visual Communication ➨ I’m expert in MS Office, Zoho, Google Drive, Salesforce, Rightnow, Five9, XLITE, Bria, Zendesk, SmartVOIP, VOIP, Mobile phones, RingCentral, Zopim, Basecamp. ➨ Ten years of good experience in the CUSTOMER SERVICE industry. ➨ Organized and Detail Oriented Management Specialist ➨ Expert multi-tasker ➨ My main objective is to provide excellent service, with timely, accurate, and professional results. ➨ I have done many projects like Customer service, Senior Technical Support, Live chat and email support, Telemarketing, Administrative task, Sales, Billing, Outbound support, Team leader, Floorwalker, Coach, Trainer, since 2004. ➨ Enjoy a competitive environment. ➨ Able to work individually or in a team. ➨ Open minded and non-judgemental. ➨ Detail-Oriented, Deadline-Driven Professional AWARDS: ➙ PERFECT ATTENDANCE Awardee (2005-2013) (TELUS International Philippines) ➙ Top Technical support specialist January, February, March, April, June, July 2013 (Ooma VOIP Account) ➙ Top Escalation agent year 2010 (XBOX Account) ➙ Worked before as a TIER 2 support which handled escalation (XBOX LIVE) ➙ Worked before as a Outbound Technical support which labeled as Level 3 Support (XBOX LIVE) ➙ Punctual and well presented. No Absent and late in 8 years with TELUS International Philippines (You can make a background check) ➙ Top Incentives earner 2012, 2013 (Ooma VOIP account) ➙ High Customer satisfaction, First call resolution calls scores from 2007-2013 (XBOX LIVE, SAMSUNG TELCO, Major League Baseball, Ooma VOIP) ➙ TOP FCR for tier 1 Voice in Quarter 1 (OOMA VOIP)
technical analysis Job Cost Overview
Typical total cost of oDesk technical analysis projects based on completed and fixed-price jobs.
oDesk technical analysis Jobs Completed Quarterly
On average, 38 technical analysis projects are completed every quarter on oDesk.
Time to Complete oDesk technical analysis Jobs
Time needed to complete a technical analysis project on oDesk.
Average technical analysis Freelancer Feedback Score
technical analysis oDesk freelancers typically receive a client rating of 4.58.
To enhance my knowledge on different side of information technology. I want to experience working online and dealing with the client through net. Sharing my knowledge to the task I would be working to and at the same time learning from it. I was working in one of the former American Bank in Mexico, North America and was dealing mostly an American clients. In this case, I want work in this area online specially dealing with the different clients, as I have an experienced on dealing with different clients and as the same time want to enhance more on this area.
In my 6-years of writing career, I have donned many hats which include story writing, voice-overs, copy-writing, book reviewing, political commentary, op-ed, article writing, journalistic writing etc. I have also interviewed several people and covered many events as well. I have always tried broaden my horizon in writing and constantly update my knowledge regarding current affairs. I believe the best writer is someone who lives not in an isolated bubble, but feels and engages in a society. Important: I don't do ghostwriting and would take credit for my work. Highlights of my career: One of the top movie reviewers and book reviewers in the country Contributor to several major Indian and international news/entertainment/real estate websites Reporter/Journalist covering human rights and political issues across South Asia Excellent Hindi to English and English to Hindi translation MA in English, Human Rights and Journalism
Over the last 9+ years, I have developed a wide range of web applications in different open-source technology including Drupal, WordPress, SugarCRM, Xcart, Opensource, MediaWiki. In addition to Open Source applications development, I have also developed many bespoke applications in PHP/MySQL, Cake PHP and ZEND Framework. Currently I am managing CMS Projects, Leading Technical Team, Setting up Server Infrastructure for my clients, Optimizing Web applications, Doing Manual and Automated Code Review through Xdebugger and other tools, Setting up Varnish/Memcache/APC, Helping out people in Technical forums, MySQL Tuning, Apache Benchmarking for better performance, and doing many other technical stuff. I have experienced in Centos 5.x, Centos 6.x, Ubuntu, and Debian Distros. I have worked with Rackspace, Amazon AWS, Godaddy, Bluehost, Acquia, and Getpantheon bosting providers. I have experienced in setting up IT Infrastructure for high traffic sites which were passed in Loading testing for 100k+ concurrent users without any error. I can do following things for your business. 1. Server Administrator and Infrastructure Setup (Linux.Nginx, Apache, LB, SSL, CDN) 2. Varnish Configure and VCL Customization for Application Needs, ESI Implementation. 3. APC/Memcache Setup 4. PHP Application Code Profiler, Advanced Optimization and Debugging, Apache Benchmarking, MySQL Tuning etc. 5. Drupal Development / Drupal Architect / PHP Coder 6. Design Technical Architect 7. Technical Consultant. 8. Project Management I am available to work part time and can spend approx. 20-30hrs per week.
I am a passionate International Business and Finance consultant with experience in logistics, international business and market research. My key strenght is analysis which I have developed in abroad market research and technical analysis of financial markets. My knowledge of the financial markets with strong focus on US stock markets have been gained working as a day trader. I also run my own financial business which helped me develop my business planning skills. Contact me and I will help you.
I am Young focused and hardworking person a holder of Bachelor of Science in Computer Engineering with 5000+ Odesk working hours in Customer and Technical Support in great online software companies and video design Integrations. I have Over 6 Cumulative years in as Customer/Technical support having worked in ISP based on VSAT Communication (KU-band and C-Band of Various Dish Capacities), Hub/NOC Planning & Design, Monitoring for (iDirect, Hughes & NewTec) using Various Management & Monitoring Software (Hughes NMS, iMonitor, NewTec, Packeteer etc) based in ISP’s NMC and Customer Support Departments. In Mobile Telecommunication Experience as a Core Network Integration Engineer for Multinational Telecommunication Vendor (Huawei) CS Products (MSOFTX300/UMG8900/HSS/HLR 9860). Also worked before in same vendor as Solution Architect/Pres-sales Engineer (for CS/PS & Carrier Software Products and Solutions) and as Core Network CS Engineer involved in Core Network Planning, Design and Implementation. I have great work experience in Internet Protocols (SS7 / SIGTRAN/MAP / CAP/ TCAP / CAMEL) , 3GPP CN standards and protocols and in particular BSSAP,RANAP/MAP. I have done Integrations with E/// MSC/BSC (TD/BSC)/RNC, Telepins (MFS), Mavenir's (EIR) and other Vendors.
• More than 7 years of successful experience in customer service and technical support with recognized strengths in account maintenance, problem-solving and troubleshooting methods, after-sales support, and planning/implementing proactive procedures and systems to avoid future occurrences. • A multimedia enthusiast with good knowledge of different media tools used for text, photo, and video. • Possesses solid computer skills. With advance knowledge of the major consumer OS such as Windows XP – 8, Mac OSX systems and Linux. • Has good knowledge in TCP/IP and LAN • Has good working knowledge of productivity tools such as MS Excel, Word and Powerpoint. • Ability to train, motivate, and supervise customer service employees. • Highly effective and possesses strong professional integrity • Wide experiences of the Technical Helpdesk industry with specifics on technical troubleshooting methods and customer sales and retention. • Extensive knowledge of printing technologies on laser and inkjet printers. • Excellent knowledge of the different hardware technologies of consumer/enterprise computers whether desktop and/or laptops. • A fast learner, critical thinker and has constant willingness to learn additional knowledge
Seeking a career where I can utilize my educational qualification, my typing and research skills, and sharp attention to details and to give my employer full satisfaction of what job they want. I am quite sure that my intellectual mind will be an added advantage for the company My main objective is to provide excellent service, with timely, accurate, and professional results. I am a highly experienced Data Entry Specialist, Researcher and Audio/Video Transcriptionist. I have honed my skills in this department and keep learning more about the said industry and what it requires. I seek a position that can drive me to learn and develop in the field of my expertise and able to impart my skills and knowledge to become a part of the company’s growth and development. I have a good typing speed (46 wpm) with exceptional accuracy. In addition, I am expert in MS office applications such as Word and Excel. Moreover, I have good communication skills and full command over written and verbal English
I am an engineer with more than 5 years of work experience. During my employment I have dealt with different human typologies and I gained a lot of experience in various domains , from social ones to technical and engineering field. I am a very sociable person , hard worker, innovative and creative, willing to learn new things and I am also a team player. At my current job I must say that I have fulfilled with a lot of commitment all the projects and assignments I was given. I also took care and paid attention to the customer's satisfaction. I am flexible and adaptable, for example at my current job I often have to stay all the day long in order to finish all the tasks I am provided and I complete them with commitment and responsibility. I have been also a virtual assistant for more than 1 year for a FOREX trading company, and gained a lot of experience in this domain. The most important thing is that I always get the job done.