To begin, thank you for taking the time to read this. The main skill I have to offer on oDesk is being bilingual (English-Spanish), something that is valuable in many different work situations. I have abilities and experience in relation
To begin, thank you for taking the time to read this. The main skill I have to offer on oDesk is being bilingual (English-Spanish), something that is valuable in many different work situations. I have abilities and experience in relation to translation/transcription, editing/proofreading/writing, education (ESL), customer service, and computer skills. I will elaborate more on these below.
I'm a native English speaker from Nebraska, U.S.A. I live in Rio Cuarto, Argentina with my wife Mariana and our baby girl, Maxine. I have been living here since March of 2012, something that I feel has tremendously increased my Spanish speaking abilities, although I could speak quite fluently when I arrived here.
More information about my skills and experience is provided below, beginning with
Translation: I have advanced reading/comprehension skills in both English and Spanish. I’ve studied Spanish for more than 10 years (high school/university). I was also an exchange student in Buenos Aires from October 2005 to February 2006. I truly love the Spanish language, and despite having a broad vocabulary, I manage to learn something new every day.
I am able to provide prompt, high quality translations from English-Spanish, and especially from Spanish-English. I have experience translating instructional articles, product testimonials, pharmaceutical descriptions (medications, brand names, active ingredient/generic name, presentation, indications, etc.), novels (Mexican/Colombian authors), legal documents (court cases 8,000+ words, birth certificates), press releases, consumer feedback transcripts (IRC/Excel), CVs, etc.
Transcription: I have only done a few transcriptions so far, with positive feedback from clients. I am a fast, accurate typist and have excellent spelling and punctuation skills, and pay a lot of attention to detail. The transcriptions I did were all English-English, and interview format (2 speakers).
Education: I teach history (in English) with my colleague, Laura, in two levels of secondary school, (students ages 11-14). We have three groups of students. Laura and I use a dynamic approach to presenting the materials, making heavy use of technology in the classroom. In addition to teaching the students about historical events and their significance, we also strive to help them improve their writing (structure) and expand their vocabulary.
I also participate in the organization of various events that the school hosts, such as language immersion camps and English book fairs. San Ignacio is also home to St. Ignatius English Academy, where I taught an English conversation course to a group of adults.
My first experience giving classes was in August of 2013, at Holistic English Institute (also in Río Cuarto). My students were children, adolescents, and adults.
Customer Service: I was a Customer Service Specialist at a telecom company based in Florida. We had a variety of products, but the one that I mainly worked with is a virtual calling card used to make international phone calls from within the U.S. Our customers were mostly Spanish speakers, but many speak English, so being bilingual was absolutely essential.
-Help customers understand how to use the service, recharge their accounts, set up features like speed dial and automatic renewal.
-Update customers’ account information (change phone number, address, credit card info, etc.)
-Inform potential customers of our rates to call internationally.
-Verify credit card information with the issuing bank (fraud prevention).
-Help customers resolve technical issues.
-Email correspondence with the technical team in order to identify and resolve technical problems (access number not working, calls billed incorrectly, etc.)
-Follow up with new customers. Are they able to use the service? Is the quality of calls good?
-Help customers dial international numbers correctly.
-Document interactions with customers using a CRM program (Customer Relationship Manager).
Our company also had a hierarchy of stores which would repackage our products. I handled technical issues that stores had with their Point of Sale interface, their available balance (document deposits made, credit their account), and technical issues of their end users.
My experience in handling customers’ needs with a positive and friendly attitude began at the young age of 14, when I began working in the restaurant business. I developed great people skills and enjoy interacting with and helping others.
I’d like to conclude by thanking for taking the time to read my profile. I hope it has given you an idea about whether I am a good fit for your project. I welcome you to ask me any further questions you may have. If you hire me, I can assure you that I will give 100% of my effort, and strive for perfection in whatever the job may be. Have a spectacular day!
For more detailed info: https://www.linkedin.com/pub/rolan-brouillette/7b/419/602