I'm a Portuguese native speaker with a graduation degree in Multimedia Comunication. Excelente english skills (Top 10%). I consider myself a real workaholic, trustworthy, hardworking and dedicated with the goal to provide quality and an excellent service. Customer Service Supervisor/Coordinator Experience at high level quality for both Vodafone and Nokia Portugal. I believe that the foundation of a great and successful enterprise is, without a doubt, the customer service. High experience with: KPI's Analysis, Data Entry, Documents Translation, E-mail Handling, Excel Data Input and Analysis, Internet Research, Team Management.
My sole purpose is to utilize my knowledge, skills and ability in the advancement of your company. I believe with my skills and experiences I can improve your on-line position through providing great efficiency, on time delivery and excellent document preparation. My most recent works were to schedule interview appointments for a company California who were recruiting employees and making calls for another company to recruit different types of translators. Additionally I have worked as an Administrative Assistant, performing several administrative duties, which has contributed to the organizing of files, standardizing procedures and delivering of superb customer service.
I have experience in Outbound & e-mail sales & marketing, and Customer Service Support. I can fix, troubleshoot, and upgrade mobile phones, and desktop computers. I have above average typing speed of 75 WPM with good accuracy. I can also perform jobs like data entry, web designing, writing, researching, etc. - I can be your all-around virtual assistant.
Competent and reliable service provider with over three years of working experience in diverse multifaceted positions. I posses strong customer service skills having worked in a BPO company based in the U.S. Fluent English communicator both written and oral; as well as maximizing my abilities in program development and teaching skills. I aim to secure a position in an online setting where I can utilize and further my skills to provide a positive contribution to the success of the company I work for.
• Good communicator • Proficient in MS Office Applications and Internet Operation • Result oriented, organized and requires minimal supervision • Adept in building good rapport with company management and customers • Flexible and learns fast in acquiring skills necessary for the job • Punctual • Delivers business strategies while developing a motivated and high performing team
If you are looking for an expert Chat/Email Support representative, you can definitely count on me.. I have worked with one of the top call centers (BPO) in the Philippines for which the client is an international (U.S) cable company (Comcast). Work Experience: - Customer service rep (Chat/Email) - Team Leader - Data Entry - Troubleshooting - Account registration / Password resets - Billing - Upgrade / downgrade services - Process order and shipment - Process online payment - Schedule appointment - Retention Qualities: ***Proficient in English ***Reliable ***Dedicated to work ***values Integrity ***has fast and reliable internet connection at home ***40-45 wpm typing speed with 98 - 100% accuracy ***Adheres to agreed schedule
I worked as a Customer Service representative for Virgin Mobile USA for a couple of months, and also has experience in doing Technical Support trouble-shooting for AT&T DSL in America. Including : (For Virgin Mobile) - Accepting calls from customers that have issues on their phone bill or if ever they would like to change their current plan to a different one. - Also simple tasks such as updating information on the customer's account if ever they want to change anything on the records. (With proper verification first of course, for account security purposes as well) - Accepting/Making payments through credit card information given by the customers to pay their phone bill (For AT&T DSL internet) - Pretty much, I handle the "escalated calls", pertaining to difficult or irate customer issues. - Trouble-shooting browsers for customers if their browsers are not working properly or running slow than usual - Also testing out the signal of the modem of the customer, if ever the modem is the one causing the issue. Also giving advice in a more convenient/efficient way for the customer to purchase a new modem, if ever the modem they are using has gone bad, thus, making a sale as well. - Doing remote access, using tools from the office, to go into the pc of the customer. They can actually see my mouse moving on their screens, so that they will know what I am doing as well. And, I am always doing the extra mile of giving extra information and tips to the customer so the problem can be avoided in the future. I am pretty much eager to learn and also a fast learner. I'd be happy to take on any projects that may require my skills or services.
I am an experienced technical writer with vast knowledge about computers, cellphones and gaming technologies. I have first hand knowledge on the technologies involving the things mentioned above since i have been teaching this as well in the present work that i have. I also work as a virtual assistant and i have great knowledge in handling files and databases. I am available 10-40 hours a week and i can adjust to different time zones, if necessary. I am very proficient in MS Office Applications, and has experience working with Amazon as well. I have been working as a full-time trainer for almost 10 years already, and aside from teaching, i can also create curriculum content if necessary.
I have worked as a customer service representative for over 4 years in which I had the privilege to deal with Australian clients. Working for back office, my job role is to process phone connections and make sure to email or call clients when needed. I am knowledgeable in Microsoft office applications. I am competent when it comes to customer service and administrative jobs.
Worked in a BPO industry for more than 3 years now. My first job was a Technical Support Representative at Sykes Asia Inc., who works for one of the largest Companies in the US, AT&T. Answering phone calls for a year and 5 months, Transferred to one of the world's leading BPO company which is Convergys. I continued my Technical expertise as a Chat & Email support tech agent who represents Comcast. I had a part time job as an online ESL teacher at Lang Rich for 2 months while working at Convergys. After a year, I had my first experience in Sales. I was hired in a publishing company which is called Author Solution, Inc. as a Publishing/Sales Consultant. My knowledge and skills are as follows: responsible for maintaining a professional and satisfied relationship with clients and customers by providing product and service troubleshooting while educating about the features and benefits of their purchase/subscription. Provide client support and technical issue resolution via E-Mail, phone and other electronic medium. Configuration of client's equipment to connect to the Internet via modem/DSL Router. Configure software to connect to Internet application servers. Provide training to clients in the use of system and applications as related to Internet. Specialize in ESL, or teaching English as a second language, teach English to students who speak foreign languages. Teach students how to speak, read and write in English and how to comprehend spoken English. As a Sales Representatives: Contact potential clients, and work to sell them products and services offered by the company. Also handle customer issues as well. You can also reach me through skype for more details: heinz.abad