Competent and reliable service provider with over three years of working experience in diverse multifaceted positions. I posses strong customer service skills having worked in a BPO company based in the U.S. Fluent English communicator both written and oral; as well as maximizing my abilities in program development and teaching skills. I aim to secure a position in an online setting where I can utilize and further my skills to provide a positive contribution to the success of the company I work for.
- Bachelor of Science in Mathematics major in Computer Science Graduate. - Has proven track record in handling Customer Service Account. - 8-year experience in handling voice, chat and email support. - 4-year experience as Quality Analyst and Team Lead. I can communicate well with different type of people and has ability to handle multiple tasks in highly pressured situations. I am highly professional, confident, organized, possess an outgoing and pleasing personality and have the ability to interact well with different level of people. Hardworking, Great Team Player, Quick learner, Dedicated, Friendly, Outgoing Customer Service Representative that has a goal of exceeding clients expectation.Can deliver WORLD CLASS customer service and believe that loving what your doing plus FUN, hard work and determination is the key to success. Have an 8 years outstanding experience in the BPO industry. A great team player, willing to learn new skills and can work under pressure. I am Proficient in Computer software such as Microsoft Office (Word, Excel, PowerPoint, Launch Office Outlook ).
I have experience in Outbound & e-mail sales & marketing, and Customer Service Support. I can fix, troubleshoot, and upgrade mobile phones, and desktop computers. I have above average typing speed of 75 WPM with good accuracy. I can also perform jobs like data entry, web designing, writing, researching, etc. - I can be your all-around virtual assistant.
My sole purpose is to utilize my knowledge, skills and ability in the advancement of your company. I believe with my skills and experiences I can improve your on-line position through providing great efficiency, on time delivery and excellent document preparation. My most recent works were to schedule interview appointments for a company California who were recruiting employees and making calls for another company to recruit different types of translators. Additionally I have worked as an Administrative Assistant, performing several administrative duties, which has contributed to the organizing of files, standardizing procedures and delivering of superb customer service.
• Good communicator • Proficient in MS Office Applications and Internet Operation • Result oriented, organized and requires minimal supervision • Adept in building good rapport with company management and customers • Flexible and learns fast in acquiring skills necessary for the job • Punctual • Delivers business strategies while developing a motivated and high performing team
I'm a Portuguese native speaker with a graduation degree in Multimedia Comunication. Excelente english skills (Top 10%). I consider myself a real workaholic, trustworthy, hardworking and dedicated with the goal to provide quality and an excellent service. Customer Service Supervisor/Coordinator Experience at high level quality for both Vodafone and Nokia Portugal. I believe that the foundation of a great and successful enterprise is, without a doubt, the customer service. High experience with: KPI's Analysis, Data Entry, Documents Translation, E-mail Handling, Excel Data Input and Analysis, Internet Research, Team Management.
My skills include: * transcription * lead generation * knowledgeable with Salesforce.com * data entry and management * customer service * Microsoft Word * Microsoft Excel * internet research * quality assurance * trainer for English pronunciation and grammar Focuses on quality, accuracy and client satisfaction. Works well under pressure, quickly and efficiently. Completes work by specified deadlines, or earlier. Detail-oriented and organized.
If you would like top quality work with a fast turn around and reliable service, please consider hiring myself! I'm a result-oriented person who loves to get the job done right for the first time. I'm easy to contact, reliable and always work ahead of time. I have been involved in different research and data entry projects which honed my skills, and helped me build my credibility as a Data Entry Specialist. Web Research and Data Entry Projects: - Finding hotels and contact information - Searched emails of company's executives and employees. - Collected pictures of properties, renamed and compiled them in Dropbox - Transcribed short MP3 audios - Collected pictures of fabrics and entered them in a platform for a Fashion Website - Searched construction supplies companies and independent service provider in Canada and entered them into an Excel - Located stores in Foursquare using Google Maps - Tested a Website - Compiled book blogs in Google Spreadsheet - Searched app review sites and their contact information - Updated the database of a contact provider website - Searched lawyers with different practices and their relevant contact information like emails and phone numbers and entered them into a Spreadsheet.
I am an experienced technical writer with vast knowledge about computers, cellphones and gaming technologies. I have first hand knowledge on the technologies involving the things mentioned above since i have been teaching this as well in the present work that i have. I also work as a virtual assistant and i have great knowledge in handling files and databases. I am available 10-40 hours a week and i can adjust to different time zones, if necessary. I am very proficient in MS Office Applications, and has experience working with Amazon as well. I have been working as a full-time trainer for almost 10 years already, and aside from teaching, i can also create curriculum content if necessary.
I am your money's worth- I will provide you with fast, reliable and quality performance within the scope of customer service, Graphic designing, virtual assistant and any administration work. I have dedicated long years with this titles. and was able to hone my skills specific to the aforementioned fields. Check out my online portfolio on this site: https://www.behance.net/joshnerd03