Customer Care, Customer Service Reprs, Tech Support

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Shanna James

Shanna James Agency Contractor

Writer, Web Designer, Customer Service and Support...

Jamaica - Last active: 1 day ago - Tests: 12 - Portfolio: 8

Customer Service and Support: 13 years Writer: Technical, Web content, Creative, Blogs, Articles, Product Descriptions, Product reviews, etc. - 3 years Web design and development with knowledge and experience in HTML and PHP. (Use of Dreamweaver) 2 years Graphic Design: Adobe Photoshop and Illustrator. 2 years My objective is to utilize the aforementioned skill-set to assist organizations and individuals while i expand my experience and knowledge base.

Associated with: Shanna James
$7.00 /hr
4,887 hours
Sahlie jane B.

Sahlie jane B. Agency Contractor

7years Technical Support & Customer Service Experi...

Philippines - Last active: 1 day ago - Tests: 6

My seven years of experience in the BPO industry was able to sharpen my skills in Customer Service, Technical Support, managing people, gathering data and analyzing them. Moreover, I am very familiar with the Microsoft Word, Excel and Powerpoint. I would like to share these talents of mine to my future oDesk employers. I am a very hardworking person and always ensures that in everything I do, I will put all my time, effort and heart on it. Thus, you can always expect an excellent outcome. I am very attentive to detail, particular to accuracy and timeliness.

$3.40 /hr
4,131 hours
Jomary de Leon

Jomary de Leon Agency Contractor

homebased virtual assistant, technical support and...

Philippines - Last active: 1 day ago - Tests: 3

With a solid 7 years of experience in a BPO industry as a Technical Support Representative, I can say I have developed a deeper understanding of what customer service should be and its importance for every business. Equipped with this experience, I am more than ready to tackle any admin task and customer service related scenarios. I've been part of Resolution Specialist Team that handles all chronic calls and escalations. I believe that should be enough training to handle different types of customers and how to keep them for a good business. In addition, I've been part of the Quality Assurance Team, Remote Assist Team and Subject Matter Expert group.

Associated with: JobHub
$5.56 /hr
1,258 hours
Marian L.

Marian L. Agency Contractor

Excellent Admin Assistant; Team Lead; Customer Ser...

Philippines - Last active: 4 days ago - Tests: 7 - Portfolio: 1

Providing excellent service through data entry and customer service. I have been a team leader in a local call center and we focused on customer service for a cable company. My experience in Odesk as a virtual executive administrative assistant for a real estate agency has developed my skills in providing competent and remarkable results in the tasks assigned. I have knowledge in PDF editing, conversion to MS Word, data entry in excel and updating database information.

Associated with: SyTech Solutions
$4.44 /hr
6,152 hours
Marco Antonio Madrasto

Marco Antonio Madrasto Agency Contractor

Experienced in Customer Service / Music Producer a...

Philippines - Last active: 5 days ago - Tests: 6

Having worked in a real estate firm as part of the Quality Assurance Team, I was trained rigidly to strictly ensure that all tasks are done according to plans and specifications. I was also commissioned to communicate with outsourced companies professionally and articulately (both through oral and written means) because of my work experience as a customer service representative for an American financial institution. As an experienced musician (both in performing and music production), I can utilize my creativity in music in jobs that have audio requirements (i.e., musical scoring, jingle compositions, etc.)

Associated with: M&R Apex Outsourcing
$5.00 /hr
850 hours
Glenna M.

Glenna M. Agency Contractor

Customer Service Expert with a touch of Super Admi...

Vietnam - Last active: 14 hours ago - Tests: 7 - Portfolio: 9

I started working on the internet after I worked for different international call centres around 2010. Before I worked from the comforts of my own home, I used to work for Ebay Buyer Protection Department as a Claims Escalations consultant and I was the one who makes the decision whether the buyer gets awarded a refund if proven the item they purchased from their seller was not as described or not received by doing thorough investigation of the evidence provided by both parties. I was assigned to do emails and outbound/inbound calls to resolve cases and I became the number one agent for months because I had the highest Satisfactory Scores. Although, I was one of the best in doing my job I wasn't happy and I found happiness in working at the comforts of my own home and I never stopped learning new things when I started working from home, especially when I got lucky and started working for Daniel Butler as his virtual assistant. He taught me a lot of new skills needed to do build his websites. Basically, over the past two years I was his SEO and Article writing apprentice. He started building different WORDPRESS websites with a little HTML and builds their page rank by using Link Building methods such as Keyword Research, SEO Article writing, Article Submission to different Article Directories (Paid Article Directories(eg. BuildMyRank), and helped him manage his BuildMyRank Service website before BuildMyRank closed it doors to their customers. He also owned other WordPress websites that I managed by writing website content, adding images, designed banners using Adobe Photoshop. Aside from that, I did research for him for his new Reputation Management website by using Google Places to help him find local business establishments in Sydney with bad reviews.

Associated with: PARTIPIPOL
$8.89 /hr
4,277 hours
Eloisa S.

Eloisa S. Agency Contractor

Team Leader | Customer Service | Quality Assurance...

Philippines - Last active: 14 hours ago - Tests: 9

Having over 8 years of experience with managing people and projects related to research, online marketing, and sales, I am seeking positions that require the following skills: - Team management; - Project management; - Quality Assurance and Analysis; - Sales; - Telemarketing; - Customer Service/Relations management; - Email Response handling - Business and Process development; - Technical, Research, and Article writing. I offer integrity, professionalism, and exceptional attention to detail. I take pride in the quality of my work and ensure that my output contributes to the growth and success of the business or organization I'm working with. I am proud to be part of Systemcore Business Solutions. For more information, please visit our website at

$8.50 /hr
4,929 hours
Michael David Lim

Michael David Lim Agency Contractor

Technical Support/Customer Service/Sales Represent...

Philippines - Last active: 14 hours ago - Tests: 2

I graduated B.S. Mechanical Engineering from one of the most respected engineering school in the Philippines, Mapua Institute of Technology, last 2006 and I have been working in the call center industry since. 2006-2008: Dell Technical Support Representative level 3 (TSR) 2008-2010: Wachovia Phone Banking (CSR) 2010-February 2013: Enrollment Advisor for (Sales) I work hard and never had attendance issues in all companies. Computer literate, knowledgeable in office applications like Microsoft Excel, Word and Powerpoint. I love sports, cooking, eating and travel.

Associated with: Philippine Elite Group
$7.78 /hr
1,821 hours
May Cupcupin

May Cupcupin Agency Contractor


Philippines - Last active: 14 hours ago - Tests: 7

I have worked for more than 8 years for major BPO companies in the Philippines and I have helped managed our family business for more than a decade. I also have worked for a travel agency for more than a year and helped increase customer retention and sales. These work experiences has helped hone my excellent sales and customer service skills to drive revenue and profits in every projects I engage in. Rest assured, I work efficiently with guaranteed returns.

$8.89 /hr
10,549 hours
Randy S.

Randy S. Agency Contractor

Customer Service Specialist / Email and Live Chat...

Philippines - Last active: 1 day ago - Tests: 10 - Portfolio: 2

I am a registered nurse in the Philippines. I have previously worked in a 1,200 bed-capacity hospital for 3 years as an ER/OR/Triage/Infection Control Nurse. I took Master's degree units in Nursing, and 2 years in Accounting. I am also an active member of Operation Smile International. Currently, my aim is to build a full-time career here in oDesk, and try new job ventures. I have over a year's experience working in a call center for AT&T Billing and New Membership accounts that includes phone, chat and email correspondence. I seize every opportunity given to me, to the best of my ability. I can place calls to the US/Canada land lines through VOIP. I am looking forward to foster an excellent working relationship with you. Just try me out. :-)

Associated with: GTNP DE, GTNP IC, On The Go
$8.89 /hr
8,676 hours