Customer Care, Customer Service Reprs, Tech Support

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Ronnie L.

Ronnie L. Agency Contractor

Customer Service &Support/Phone,Chat and Email Sup...

Philippines - Last active: 3 days ago - Tests: 11 - Portfolio: 12

I have been with the outsourcing industry for more than 5 years since 2008. I started out as a Technical Support Rep. and became a Resolutions Specialist for almost 2 years, then became an Operations Supervisor for a sales and technical campaign for a year. I have also been a Customer Service Representative for a sales account. I am a committed individual who is success driven, adaptable to change and always strive to meet goals and objectives. I have great experience in customer service, sales and technical accounts and people management. My core competencies are : - Customer Service / Sales / Voice and non Voice - Helpdesk / Phone support / Email / Chat Support / Technical support - Telemarketing / Appointment setting / Lead Generation - Admin and back office jobs like Data Entry / Data Mining / Virtual Assistant My goal is to provide quality service to those who seek it. A dedicated,self motivated and a good team player who can work well under minimum supervision,my objective would always be to meet my clients expectations.

$10.00 /hr
4,138 hours
Modood Ahmed

Modood Ahmed Agency Contractor

10,000 plus oDesk hours, Customer Service and Call...

Pakistan - Last active: 1 day ago - Tests: 6 - Portfolio: 5

Above 12 years of successful experience in Call Center Management, Customer Services, Telemarketing and Outsourcing industry. Strong Project Management and Analytical skills. Solid industry experience that touches all business and technical aspects of customer care and support, outsourcing, technology, operations and management. Defining and clarifying all aspects of Customer Relationship Management (CRM) from strategic vision to process reengineering across a wide range of large multi-location and multi-national Outsource Service Providers. Solving business problems at strategic and tactical levels with technology, management and operational solutions. Creatively utilize business process re-engineering and process improvement to drive efficiency and service quality. Strong experience with quality initiatives, performance improvement, training assessment, staff development, staff scheduling and forecasting. Solid leadership skills and the ability to communicate a vision and align the organization and teams efforts towards achieving set goals.

Associated with: The Softlink
$11.11 /hr
10,878 hours
Francis Edward Guintu

Francis Edward Guintu Agency Contractor

6000+ Sales and Customer Service Account Manager |...

Philippines - Last active: 1 day ago - Tests: 16 - Portfolio: 2

Genius Customer Service and Accounts Manager, with Sales Experience, Multi-Skilled and Able to communicate with a diverse client base, whoever your market is you need a strong frontliner to ensure that you brand is represented effectively. I have both the talent and years of experience necessary to handle your brand and face your customers so you can rest easy that your business is in good hands.

Associated with: Virtua Solutions Agency
$11.11 /hr
7,539 hours
Cherry Laurel

Cherry Laurel Agency Contractor

Virtual Assistant / Customer Service Chat & Email...

Philippines - Last active: 2 days ago - Tests: 7 - Portfolio: 4

"Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals.” > Can Multi Task and very hardworking > Keen eye for details > Excellent English Communication Skills Written & Verbal > Pro Active and Very Focus > Experienced in Administrative Tasks and Real Estate office tasks

Associated with: Laurel Inc.
$10.00 /hr
10,987 hours
Tzarina Sandrine Ebreo

Tzarina Sandrine Ebreo

Experienced Customer Service Representative

Philippines - Last active: 04/12/2014 - Tests: 4 - Portfolio: 1

I have been in the BPO industry for more than five years now and I have handled numerous responsibilities such as being an outbound sales agent and a customer service representative. I am very reliable and hardworking and I know that I will be of value in any company that will hire my services.

$4.44 /hr
75 hours
Wendy J.

Wendy J.

Customer Service Specialist

Singapore - Last active: 06/29/2013 - Tests: 8

Over the last 7 years of work experiences, I have achieved excellent and competent skills in the field of Customer Service. I have a 2 year work experience in a call center which has enhanced my listening and typing skills and the ability to multitask. Aside from that, I have basic background for logistics which I have acquired working at Lexmark. I also have some experience in using the most updated ERP system such as SAP and JDE. I am seeking opportunities to utilize my professional qualifications and extensive experiences for continued personal and professional growth.

$5.56 /hr
218 hours
Alina Chulan

Alina Chulan

Customer service representative

Ukraine - Last active: 11/20/2013 - Tests: 5

I am an experienced customer service manager. I have a three years' experience of working at customer service and am proficient in English, German and Russian languages. I know Chineese as well. During my career as a customer service representative, I developed good skills of handling problem customers, advanced computer, internet and interpersonal skills. For the last year I have been also working as a PR manager and acquired important knowledge in research and promotional sphere. My general work experience and developed skills allow me to promptly and professionally perform the tasks and provide an effective interface between the customers and the company. The main objective in my job is to always listen to the customer attentively and suggest helpful suggestions to resolve the matter in a way that is satisfactory to the customer and the company I represent.

$6.11 /hr
926 hours
Princess M.

Princess M.

Intermediate Customer Service

United States - Last active: 11/18/2014 - Tests: 2

Currently I am a college sophomore pursuing a bachelors in Spanish Education. I have some experience in virtual and in person Customer Service. Since I have been in college I have involved myself as an ambassador for the Honors Program as well as a member of the Executive Board as the Community Service chair for an organization on campus. As an Honors Ambassador I advertise the Honors Program to prospective students that meet the criteria and give them insight on what it is like as a freshman honors student. On the executive board I serve as the spokes person for the organization and what we do to improve and help out in the community surrounding the university. In high school I was the school events coordinator during my junior and senior year. Under the guidance of the assistant principal I scheduled guest speakers for special school events that covered all grades and times. I called out, made the speaker schedules, teacher schedules and designated time periods for speeches. Before coming to college I worked at a small Gluten-Free bakery in Philadelphia as Store Front Manager. In this job I restocked shelves, assisted customers with questions, operated the cashier, logged petty cash, logged customer emails as well as took over the phone orders and logged them into a calendar.

$4.44 /hr
127 hours
Tiffany S.

Tiffany S.

Experienced Customer Service Specialist

United States - Last active: 11/21/2014 - Tests: 8

I have been working for over 10 years. 8 of those years have been focused on customer service related work. My most recent job was supervisor at a high paced call center. I have experience with in bound call taking, word processing, call quality monitoring. I also have experience with email handing, email processing. My typing speed is 45-50 wpm.

$10.00 /hr
64 hours
Gwendolyn Jackson

Gwendolyn Jackson

Administration and Customer Service

United States - Last active: 2 months ago - Tests: 3

Over the last 6 years, I have been in an administrative role. Data Entry – Program restaurant menus, Customer Service – occasionally call restaurant for clarification on menu prices and details Administrative Support and Dispatch - Inbound/Outbound Customer Service, create nightly reports, take orders, handle escalated calls/situations, mail merging, faxing, filing, printing, scrub large excel data (data management). Administrative Assistant - Assist in preparing payroll, email correspondence, filing, manage reports, run background checks, prepare new hire paperwork, run errands, packing/shipping, manage inventory, create & manage company databases, create & manage company server.

$16.67 /hr
221 hours