Customer Care, Customer Service Reprs, Tech Support

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Jocelyn O.

Jocelyn O. Agency Contractor

Professional Sales, Customer Service, Human Resour...

Philippines - Last active: 2 days ago - Tests: 5

Seeking position using my extensive knowledge and successful experience in Customer Service, Project Deployments, Sales and Marketing. Over the last 9 years, I have developed: Expert competence in customer service skills. Excellent ability to multitask and to work in a fast –paced environment, meeting strict deadlines. Exceptional versatility and adaptability. Excellent interpersonal skills, confident and poised in interactions with individuals at all levels. To be an organized individual with exceptional follow through-abilities. Be thrive-working in a challenging environment. Be detail oriented and resourceful in the completion of projects.

$11.11 /hr
8,623 hours
4.88
Lailanie S.

Lailanie S. Agency Contractor

Professional VA | Project Manager | Customer Servi...

Philippines - Last active: 1 day ago - Tests: 2 - Portfolio: 3

Cum laude graduate specializing in Organizational Communications with junior-level managerial and administrative experience. I have been in customer service for 5 years and a project manager for over a year. I live to socialize (wait, that didn't sound right... I was referring to nudging people to get and keep the ball rolling if you know what I mean). *imagine smiley here* If you like what you see so far then please continue reading... I am... - an all around virtual assistant (executive, administrative and operations) - a very crafty social media manager - a "perfectionist" when it comes to project management - a well experienced customer service professional and a trainer/coach at that - an introvert yet an overachiever - left-handed but taught myself to write and use chopsticks with my right hand (it's my personal equivalent to Caesar's "I came, I saw, I conquered" which shows how persistent I am) The core of my professional experience is centered on customer service and improving customer experience. I earned my internship from two respected advertising companies and exposed myself to research, customer – client relations, media, public relations, marketing, and advertising at the time. I had my share of doing freelance projects for such agencies for almost two years before I finished my degree. After college, I worked at JPMorgan Chase Bank as a specialist. I learned fast and worked diligently to develop the different skills I needed to perform well. I was recognized several times as top analyst in our process. I was then selected to assume a post in the company’s Performance Improvement Team as a Voice and Communication’s Coach supporting the site’s different lines of businesses. My main objective was to help our specialists improve their customer conversations and be advocates of customer satisfaction. I was then selected to be a Relief Team Manager handling a team of specialists and driving their performance. This role fully developed me in managing my time, coaching people, developing reports, and coordinating with leaders and cross site functions. If not for freelancing I will never realize how many titles and roles I can immerse myself into. I have worked for various industries and became the right hand of very strong minded CEOs. Tools: Microsoft Office 2010 and 2007; Adobe Applications; Google docs; Photo editors: Adobe Photoshop, Illustrator, Photoscape, Pixlr; Video Editor: Windows Movie Maker, Camtasia, Animoto; Social Media: Facebook, Twitter, Instagram, LinkedIn, Google +/pages; Blogs: Blogger, Wordpress, Squarespace, Kajabi; CRM: Bitrix24, Zendesk, Zenoffice, Zopim Chat, Uservoice; Lead/Project Management: Highrise, Timetrade, Smartsheet, Basecamp; Other applications: Clarify it, Snagit, Iubenda, Join.me, Audacity, Callfire, Mailchimp, Bitbucket Skills Summary: Strong English communication skills both oral and written (I write articles, proofread and edit other contributors/contractors' articles) Effective coaching and management skills Superb customer- relationship skills and inter-personal skills. Advanced knowledge in computer applications especially Microsoft Office, Adobe and web-based resources SEO Content and Social Media Management Great call handling skills Email response handling and management Highly creative and keen with design and layout (i.e posters, business card, powerpoint presentations) Reliable and experienced in using social networking tools and social media such as Facebook, Youtube etc. Efficient in conducting research, analysis, presentations, blogging, and technical writing Capable of making timely decisions and has initiative Fast-learner, goal driven, efficient, and resourceful (Can learn navigating new CRM easily!) Team player and has deep appreciation in group dynamics Organized and efficient with time and task management Experienced in Project Management - managing other freelancers or contractors Critical thinker Software and computer application tester

Associated with: RAVN
$20.00 /hr
2,047 hours
5.00
Laurence dan B.

Laurence dan B. Agency Contractor

Email Handling,Customer Service, collections, mang...

Philippines - Last active: 24 days ago - Tests: 5

I have been in customer service for 10 years. I started in 2002 and my experience, played a vital role on my goal. I was a part of the Training team, a Manager and a Customer Support Representatve. I understand the vital role of training the agents in any operations of a business. This is what I have taken part in the years I have been in the business. To know what you can about what you support and to always go an extra mile for the customer.

Associated with: TRISIS Contact Solutions
$12.22 /hr
722 hours
4.60
Marianne A.

Marianne A. Agency Contractor

Virtual Assistant. Excellent Transcriber.Proofread...

Philippines - Last active: 21 hours ago - Tests: 9 - Portfolio: 2

I've worked in call center industry for over 4 years, and I believe that this has helped me developed excellent communication skills and high level of customer satisfaction. I am honest, flexible, reliable, work best under pressure and can manage with minimal or without supervision. With no missed deadlines, a great history of repeat clients and a passion for challenging jobs, I sure take pride in what I do.

Associated with: Zeal
$13.00 /hr
669 hours
4.91
Elijah Shaw

Elijah Shaw

Customer Service Specialist | Virtual Assistant

United States - Last active: 06/04/2014 - Tests: 8

I have over 12 years' experience in customer service in a wide range of industries. Combining skill and knowledge in a wide variety of office products with motivation and dedication to results, I specialize in providing quality services with high standards under strict deadlines. I have the time management skills and fully equipped and dedicated home office to bring value to your business and help you succeed. Expertise: Customer service Microsoft Word Microsoft Excel Google Docs, Gmail, and Calendar E-mail handling CRM (Customer Relationship Management) software Spreadsheet creation Scheduling Outlook Outside of work, I like spending time in nature, enjoying life to the fullest. I'm an active person that enjoys running, biking, and the occasional camping/fishing trip. I also have a wide range of hobbies from LED lighting and aquariums to gardening and homesteading. Thanks for stopping by my profile!

$11.11 /hr
333 hours
5.00
Leandra Brock

Leandra Brock

customer service and administration assistant

United States - Last active: 09/05/2014 - Tests: 1

In my most recent job as a Certified Nurse Assistant I had to exercise time management skills on a daily basis to accomplish the work load, and train employees (new and old) for skills required for the work place. In previous careers working as management for both Books-A-Million and Catos Fashions, I managed a team of employees to ensure that daily merchandise goals were met. In each of these positions I heard first hand from the customers concerns and praises and dealt with accordingly to ensure exceptional customer satisfaction.

$11.11 /hr
762 hours
5.00
Cris Sample

Cris Sample

Energetic Customer Service Relationship Specialist

United States - Last active: 12/12/2014 - Tests: 4

I have found that working with people is my true passion! I recently received my Bachelor's degree in Communication Studies, with a minor in general business. I am very passionate about working with customers and strive to excel in providing them with an outstanding customer service experience. With over 7 years of customer service experience, I have found that providing customers with friendly, professional, and energetic service is the key to being successful! I have also found that is imperative to communicate effectively. I am very enthusiastic about communication and find myself always seeking ways to improve the communication with those around me. I have learned that every person is different and that the same communication styles does not always work for everyone. Building a rapport with customers and finding ways to successfully reach a mutual understanding is always my goal. With that being stated, I have the ability to adjust my communication style to make those around me feel extremely comfortable.I pride myself in maintaining excellent written and verbal communication skills. I am an expert in all Microsoft applications.

$22.22 /hr
1,915 hours
5.00
Charlene B

Charlene B Agency Contractor

Operations manager w/ 5 years customer service exp...

Philippines - Last active: 21 hours ago - Tests: 4

To find a work where I can apply my skills and proficiency. While at home and attending to my family. I have been in the business for more than 5 years. As an executive assistant to a collections agent and I have worked my way through customer care and technical support. Management has been the highlight of my career. I take pride in motivating people and helping customers. This is why I take every job seriously and provide the best assistance that I can.

Associated with: TRISIS Contact Solutions
$11.11 /hr
3,256 hours
5.00
Carlo juancho F.

Carlo juancho F. Agency Contractor

Customer Service Specialist - Ticket, Live Chat an...

Philippines - Last active: 2 days ago - Tests: 11

I am an experienced customer service specialist and a web developer. I have been in the customer service industry for more than seven years. I have a call center experience as a customer service representative and supervisor for Verizon DSL and Telstra (The Largest Australian Telecommunications company). I specialize in website development/maintenance and customer service. For customer service jobs I can handle anything from basic customer inquiries to resolving complex account, billing and technical issues. I can also manage a team of agents to help them hit their metrics through coaching and support. I am proficient in using different kinds of CRM softwares, like Seibel by Oracle, Zendesk, Avaya etc.. Most CRM's are designed to be intuitive, given my extensive customer service background it will be easy for me to adopt and learn any CRM software. I have an experience in resolving customer issues via phone/voice, email and tickets. I am proficient in English and Tagalog both in written and oral. I prefer to handle and interact with customers through email, live chat or help desk/tickets. I am interested and experienced in handling customer service in industries related to data servers and hosting providers, website development and maintenance, mobile and internet providers, hospitality, transportation, sales and mobile application development.

$11.11 /hr
125 hours
5.00
Randy S.

Randy S. Agency Contractor

Customer Service Specialist / Email and Live Chat...

Philippines - Last active: 21 hours ago - Tests: 10 - Portfolio: 2

I am a registered nurse in the Philippines. I have previously worked in a 1,200 bed-capacity hospital for 3 years as an ER/OR/Triage/Infection Control Nurse. I took Master's degree units in Nursing, and 2 years in Accounting. I am also an active member of Operation Smile International. Currently, my aim is to build a full-time career here in oDesk, and try new job ventures. I have over a year's experience working in a call center for AT&T Billing and New Membership accounts that includes phone, chat and email correspondence. I seize every opportunity given to me, to the best of my ability. I can place calls to the US/Canada land lines through VOIP. I am looking forward to foster an excellent working relationship with you. Just try me out. :-)

Associated with: GTNP DE, GTNP IC, On The Go
$11.11 /hr
8,708 hours
5.00