Over the last several years, I have had the joy of building a successful career as a freelance business services provider. For a Colombian-American, having returned home after a very long time, this has truly been a blessing in my work life. I have had the opportunity to work with many different entrepreneurs around the world in a wide variety of projects that include some of the following: Translation Tourist guide Customer Service Translation & Localization Social Media Marketing Telemarketing General Project Management and Administration Virtual Assistance Data Entry Appointment Setting ...and other expertise.
I am a very outgoing person. I have great communication skills, am very motivated, a fast and efficient worker, as well as very detail oriented. Customer satisfaction are my top priority, I work hard to meet and exceed customer expectations. I have 25 plus years of experience in manufacturing, management and customer service. I am hardworking and a fast learner. Experienced with microsoft word and excel. I feel that I would be a great fit for your company.
Personal information: • Name: Irini Raouf Hanna Morkos • Nationality: Egyptian • Marital Status: Married • Date of birth: 18-11-1987 • Place of birth: Alexandria, Egypt. Education: • 2009: Graduated at The Faculty of Economics & Political Science Section: French Major specialization: Political Science Minor specialization: Economics General grade: Good Graduation project: A research titled: “The interaction between political alternation & the political culture” Graduation project’s grade: Very good • 2005 : Graduated from Notre Dame de Sion school with a percentage of 98%, literature section. • 2003: Obtained DELF certificate in French language. Experience: • From 10/10 2010 to present: Working as a support group agent at Sutherland Global Services, Bell Canada Program. (worked in the same position for Sutherland Global Services in India) • From 21/6/2010 to 11/10/2010: Working as a technical support agent at Sutherland Global Services, Bell Canada program. • From 1/9/2009 to 30/11/2009: in training at The National Bank of Abu Dhabi, Salah Salem’s branch in Alexandria. (cash officer). Languages: • Arabic: native • English: fluent • French: fluent Other Skills: • A great experience in researches & statistics domains • Talented in communication skills Computer skills: • Excellent in Internet, SPSS & all office programs. Job objective: Seeking a position in a reputable organization that provides a pleasant, motivated team work environment and rewards hard work and insightful contributions.
I believe that every customer or consumer can and should be made to feel special. Through interaction, whether by phone or email, listening to the client or customer is the prime focus of good customer service. From that point, the rest becomes easy.
I am an Experienced Professional with more than 8 years of broad IT / Business experience in IT Consulting and Support, Banking and Financial Services, Business Process Outsourcing and Customer Services, Telecommunications, and Healthcare industries. With a track record of exemplary client service, performance, skilled leadership, detailed office / project management, business analysis, communication, analytical and negotiation skills, I am looking for a challenging career opportunity, one that would further broaden my capabilities and enhance my skills. I am seeking a position in your organization that may be suitable for my competencies. My work, training experience, and involvement in numerous business operations have made me adept in various demanding and fast paced positions. I am trustworthy, highly reliable and dependable, very detailed and keen on numbers, a team player and an efficient worker. I am confident that I would make a worthy contribution in a dynamic environment.
I have various experiences with inbound and outbound customer service, telemarketing, management and Scheduling and Traffic Coordinator for a TV Station. I have worked as an inbound customer service representative for a year in a call center in the Philippines. I was specifically assigned in a travel account- Expedia.com as a travel specialist. I am an expert in bookings, sales and customer service. I had been an Account Manager for 4 years in an Outbound BPO specializing in diverse campaigns for lead generation, sales, appointment setting, article writing, and data entry. I had been working virtually for quite some time now and I found it more than a job but a passion. I can handle anything from call handling, data entry, personal assistance, diary management and team management. I am very confident about my efficiency. I am well organized, well mannered, and can work at a fast pace environment. Tools I am familiar with are the following: Broadview Traffic Software, Wrike, Aligntoday, Salesforce, Trello, Zendone, and a whole lot more. With my passion to service, I want to assure cost effectiveness with my client to retain long term business. I assure to give you the most affordable rate at proven quality.
I’m a motivated and self-driven individual with great organizational skills. I specialize in administrative support and customer service. My experience includes data entry, email response handling, phone and customer service support, order and payment processing. I’m CRM proficient in both Zoho and Salesforce. I’m able to work fast and efficiently in order to meet specific deadlines. I’m energetic, outgoing, and work well with others. I’m confident I’d be a great asset to any company.
Graduated since 2004 with a course of Business Management, since then been working in different industries such as Retail, Call Centers, BPO and Media. Working on different regions such as MENA and US for international accounts on technical supports. I have always been keen, prompt and very versatile towards work. Easy to get along, a good listener and always suggests positive ideas to better enhance once tasks for positive outcome. Good communication skills and knows how deal every situation in a calm manner. Currently, I am based in Dubai, UAE working as a Media Photographer in one of the largest publications locally. I have been dealing with lots of people and personalities on a daily basis as the job requires. And personally I always choose to excel in each and every situation that life will throw me.
As a native German speaker, I consider myself capable of translating any text from English or Greek to German. In addition, I also offer other services (proofreading, editing, writing, customer service, travel management,...) which are related to my mother tongue.