I am committed to build long-term working relationships and address the needs of individuals and/or companies for customer service, email handling, content/article writing, proofreading, research, data encoding/typing (35-45 wpm) and English-Tagalog translation. I am proactive, detail-oriented, integrity-driven, teachable and determined to deliver excellent results within a reasonable time frame.
Personal information: • Name: Irini Raouf Hanna Morkos • Nationality: Egyptian • Marital Status: Married • Date of birth: 18-11-1987 • Place of birth: Alexandria, Egypt. Education: • 2009: Graduated at The Faculty of Economics & Political Science Section: French Major specialization: Political Science Minor specialization: Economics General grade: Good Graduation project: A research titled: “The interaction between political alternation & the political culture” Graduation project’s grade: Very good • 2005 : Graduated from Notre Dame de Sion school with a percentage of 98%, literature section. • 2003: Obtained DELF certificate in French language. Experience: • From 10/10 2010 to present: Working as a support group agent at Sutherland Global Services, Bell Canada Program. (worked in the same position for Sutherland Global Services in India) • From 21/6/2010 to 11/10/2010: Working as a technical support agent at Sutherland Global Services, Bell Canada program. • From 1/9/2009 to 30/11/2009: in training at The National Bank of Abu Dhabi, Salah Salem’s branch in Alexandria. (cash officer). Languages: • Arabic: native • English: fluent • French: fluent Other Skills: • A great experience in researches & statistics domains • Talented in communication skills Computer skills: • Excellent in Internet, SPSS & all office programs. Job objective: Seeking a position in a reputable organization that provides a pleasant, motivated team work environment and rewards hard work and insightful contributions.
Years of experience in german writing for unique articles for german newspapers, websites and blogs. I am seeking opportunities to write in my german language and jobs for customer service in german also.
Dynamic and versatile professional with 6 years of distinguished performance in the Customer Service Industry. Portfolio of expertise include Live Chat Support (Live Chat Inc and Zopim), Phone Support, Email Support (Zendesk), Administrative Support, and Web Research. Background encompasses exceptional work ethic and commitment to organizational objectives. Also experienced in training new employees. I am seeking a competitive and challenging environment where I can serve the organization and establish a career for myself.
A well presented, highly personable individual, who is also hardworking and has an upbeat and positive attitude. I strongly believes I have the required qualifications, relevant experience and future potential that you are looking for in a candidate in the field of Customer Service. I have worked as a voiced Customer Support Representative, Customer Sales Representative, Finance Representative for a Telco Company and finally, Chat Support Representative.
I recently worked for an online marketplace called Thumbtack. I did proofreading and snippet writing. I have also worked as a guest blogger just recently for almost a year. Being a Guest Blogger taught me about the importance of research. I appreciate the concept of working at home and is very happy with Odesk. I was a call center agent for over 2 years. I have worked with technical and online shopping companies for chat and phone support campaigns. ------------------------------------------------------------------------------------------------------------------ Guest Blogger Site: http://www.buyverizon.com Author Name: Ryan Larkin Additional Task: Proofreading and Rewriting articles Guest Blogging Samples: 1. http://www.techmagz.com/twitter-turns-7/ 2. http://www.unclewilly.com/2013/04/windows-8-versus-windows-phone-8-key.html 3. http://www.baku-gtug.org/the-next-iphone-rumors-roundup-iphone-5s-iphone-6/ 4. http://www.techie-world.org/2013/04/apple-iwatch-rumor-roundup.html#.UV--WdgcPYc 5. http://www.gadgets-club.com/android-key-lime-pie-what-we-know-so-far Social Bookmarking Samples: 1. http://www.folkd.com/ref.php?go=http%3A%2F%2Fwww.techdesighn.com%2Fguest-post%2Ftop-directories-to-submit-your-articles-for-seo.html 2. https://www.diigo.com/profile/larkinryan 3. http://www.stumbleupon.com/stumbler/larkinryan18/likes 4. https://delicious.com/larkinryan I am not an experienced writer, but I did write a short article for my previous job. Here is the link: http://guestpostinglist.wordpress.com/2013/01/12/why-should-i-guest-post-the-benefits-of-guest-blogging/
Goal-directed, results-oriented, skilled communicator, persuasive and flexible. Professional and articulate in presentation. Hardworking and self motivated with high energy, initiative and integrity. Skills, Interest & Work Ethics • Speaks, reads, and writes fluently in Cebuano, Ilonggo, Filipino, and English • Proficient in Microsoft Office applications • Internet savvy • Learns fast, take initiative when appropriate • Can work with minimal supervision • Hardworking, efficient, dependable, and diligent in submitting any assigned tasks • Pays great attention to detail, does not settle for anything less than excellent
Providing quality service is what I always aim for, that's why I make sure that I do my job well, more than what is expected of me by the client and by the customers. I make sure not to waste your time, if there is something that I am not familiar with, I am willing to learn and I am open to changes, I learned these from my five-year experience in the call center industry. As what they say, "only change is constant", one has to be able to cope with the pace and work with it. It's always good to challenge oneself and get out of the comfort zone to be able to broaden knowledge, apply it and be more productive.
Over the last 8 years, I have been working in a Call Center Industry with experience in both inbound and outbound campaigns (US and Australian Accounts). Excellent communication skills. •Can work under minimum supervision. •Results-oriented customer service professional. •Dedicated to achieving customer satisfaction as well as meeting or surpassing company expectations. •Strong rapport with personnel, customers, and associates based on knowledge, professionalism and integrity. I am looking for full time work that will enable me to use the many skills that I have gained over the years. You grow the business, while I support you with dedication, integrity, excellence and confidentiality. In this new era where everything is online, although my office location is in the Philippines.
My strength is my ability to handle changes. It allows me to grow as a person. To turn around negative traits and develop a more confident, detail-oriented and hardworking person. Meeting deadlines is an essential skill since it shows your efficiency in doing your work. Multitasking is also important since it allows you to do multiple assignments and you come up with new ideas while you do them. I had my Primary Years in Timoteo Paez Elementary School from 1985 to 1991, then my secodary days in Pasay City East High School from 1991 to 1995. I took up Bachelor of Science in Physical Therapy in San Juan de Dios Educational Foundation, Inc. from 1995 to 1997.