- Virtual Assistant with excellent time management and organizational skills - Customer service professional with exceptional customer retention skills - Superior communication and active listening skills - Experienced in working independently - Able to quickly absorb new concepts, retain and apply them - Outgoing, people person, bringing enthusiasm and accountability to your business and taking ownership for my responsibilities and care in my role
I am a motivated husband and father of three currently wrapping up my BS in Computer Science at Austin Peay State University. I am looking for Customer Service. Marketing, and Editing work that can allow me to take care of my family while benefiting both the company that I am providing services to, as well as allowing me the flexibility to work from my home. I have extensive experience in customer service and have also spent the past 12 Months as an editor/ content marketing manager for a successful company in the field of business and technology innovation. I am a fast learner in any field that I am employed and always prove myself to be a more than competent asset to any company that numbers me in their ranks.
Years of experience in german writing for unique articles for german newspapers, websites and blogs. I am seeking opportunities to write in my german language and jobs for customer service in german also.
For three years i have been working in customer service. I am certified in that area and is seeking the opportunity to working further in that field to excel to supervising and enhancing your organization. I also have caribbean examination passes; English language at level 3, social studies at level 2 and principles of accounts also at level 3.
I have several years of Customer Service ,Data entry and Translation experience as well as experience in Social Media Marketing and Sales , I am proficient in several different programs used by work from home companies like Vicidial , Zoiper ,freshdesk and Avaya ,Also i have been trained for LAMA , super in using Microsoft office Excel and word .
Career Objective: Highly motivated and goal-oriented young professional and to find a job that will enhance the skills I already have as well as provide the opportunity for personal and professional growth and advancement opportunities. I am looking for a part time and/ or full time job Work Experience: ► Freelancer-Customer Service Representative April 2014 – Present OnlineJobs.ph (Virginia, USA) •Email our customers to respond on product inquiry, order and/or replacement, etc •Update customers on their delivery status, cancellation, refund •Handle customers who are missing items from their order •Handle sales prospecting ► Freelancer-Customer Service Representative (Project Completed) Feb. 21, 2014 – July 5, 2014 oDesk Corporation (Florida, USA) •Receive inbound calls from customer who booked appointment to clean & organize their garage •Answer customers’ questions and queries about products and services via phone & email •Provide quality customer service on every call and email sent. •Communicate clearly and effectively to customers •Recognizing and managing assertive customer calls. ► Sales Training Supervisor (Tupperware Brands Philippines) February 20, 2012 to October 14, 2013 • Responsible for training, development and motivation of our sales force. • Supporting the Branch Manager in driving sales performance and sales force motivation. • Communicates Marketing plus plans & updates through assemblies, merchandising & product display • Achieves at least 120% growth on our monthly goal in our key performance indicators: sales, activation / dealer retention & recruitment • Provides good quality customer service through product knowledge and services. ► South Area Sales Supervisor (Classic Characters Inc. - Canadian Bedsheets) September 2011 to February 2012 (5 months contract) • Achieving sales target monthly & monthly visits on all SM South Area stores • Managing the store’s profitability & market area potentials. • Implementation of the brands standard in store operations and customer service • Inventory management and control & monitoring • Leading and motivating a team of Sales Associates ► Customer Relations Staff (Amway Philippines LLC) September 2007 to May 2011 • Ensure accuracy in collecting cash and credit card amounts for the orders placed by customers. • Create and keep records on sales for the day and submit them immediately to Finance Department. • Handles all orders of our international customers from Malaysia, Thailand, Japan, Taiwan and China • Proven leadership skills through reassignments from Cebu Branch, Shaw Branch and to Makati Branch • Acted as OIC in Cebu and Mandaluyong Branch in managing the store and ensuring that daily business operations are strictly monitored. • Help in organizing the ordering process by suggesting number system in the store • In-charge in product selling for provincial product caravans in Tarlac, Baguio, Pampanga, Product Launches, International and Local Conventions. Trainings and Development: • Time Management Workshop, Ms. Teresa M. Teodoro - Beltran ( March 8, 2010) • Basic Mandarin Class, Languages Internationale ( January 28, 2010) • Intermediate Mandarin Class, Languages Internationale ( July 29, 2010) • Tupperware Chairman’s Success Development Seminar – Mr. Rick Goings (July 25, 2013) Computer Skills: • Proficient with Microsoft Word, Excel, PowerPoint, Email and the Internet Interests/ Activities: • Reading motivational books of my favorite authors: Og Mandino, Robert Kiyosaki, Robin Sharma • Loves playing badminton & bowling; enjoys watching any Jackie Chan’s action/adventure/comedy movies and involving myself in nature activities like bird watching
Ive been in the call center industry for over 6years. My experience in the industry has helped me develop my passion for customer service. I also acquired the ability to effectively communicate with people. I handled calls from some of the leading telecommunication companies in the US like verizon, Time warner cable and BrightHouse Networks. My aim is to provide my employer excellent quality work I'm looking for a challenging career in the customer service/ technical support or email support field but i also love to learn new things. Im a fast learner.
Hard-working and independent contractor with experience in administrative and recruitment tasks. Passionate in account management and B2B coordination by providing effective channels of communication and high service level experiences. Has years of experience in the call center industry handling various B2C accounts for high-volume Fortune 500 companies. Dealt with customer and technical support roles and have been highly valued as a team player. Enjoys team meetings and loves solving problems.
I seek a role in a dynamic role where I can utilize my analytical skills to solve business challenges and deliver exceptional customer service through innovative solutions. I also seek to exploit Knowledge and skills in conducive environment to the fullest extent and attend the ultimate objective of the organization through a continuous learning approach.
My Background in Customer Service and Support coupled with my Data Entry skills would enable me to be a valuable contribution to your company. I have a wide range of skills and abilities. I have approximately (13) years of experience with Inbound/Outbound Customer Service, Support as well as Administrative and Clerical skills. I have (3) years of experience in Sales and Telemarketing. I am proficient with Computers and different Software such as MS Office Suites. I have excellent Data Entry and Research skills. I also have experience using Social Media Sites such as Facebook, Twitter, Myspace and LinkedIn. I have my A.S Degree in Medical Assisting and I do have some Medical Billing/Coding experience as well as some Transcription. I also have experience using ticket systems such as Wufoo and Zendesk( new and old version) I am quick to learn anything and everything. I am an honest, hardworking, dedicated quick thinker as well as on my feet kind of person. I am native English and I was born and raised in the USA!! I live in Florida which is Eastern Standard Time zone.