Over the past 15 years I have worked for a promotional products company. I have taken many classes on sales and customer service so I can continue to provide excellent customer service to consumers. Throughout the years I have come familiar with the internet and researching products. I can type 40 words a minute. I can work in groups or well independently. I am used to a fast paced environment and heavy volume of calls.
I have over five years of customer service experience as a Training Coordinator at three different businesses. I have great computer skills, knowledge using Microsoft Office and have basic skills using Quick books Pro 2014. I am detail oriented, organized, trustworthy and reliable.
I have produced accurate, reliable, time sensitive results for many businesses working as a professional in customer service and administative management. Most recently I have been working remotely for an ecommerce firm taking orders, providing customer service and search engine optimization as needed. My skills in friendly communication, problem solving, technical solutions, accuracy against deadlines has been honed from many years of experience in a variety of environments. I am available 7 days per week for projects or on-going part-time tasks that will fill in the gaps to develop your business. You can count on me for honest support in the areas of order processing or other data-entry, SEO, telephone interviews, research, proofreading, bookkeeping assistance or a variety of administrative duties.
Over the course of my professional career I have worked a variety of jobs in multiple industries that have given me a well-rounded approach to my work. I am able to easily relate to people and understand any issue they might be experiencing.
I'm friendly and patient and I love to work in the customer care industry. I'm currently working for Tracfone Wireless as a customer care representative and I assist customers in a number of different issues they may have with their phones. I strive to provide the best service to my customers when they call in, because I want them to feel pleased and satisfied when they get off the line with me. My goal is learn more and grow in the customer care industry, because helping people is what I love!
In my 3 years of customer service experience, 1 year with technical support and 2 years with customer service, I have developed essential skills in handling customer's concerns in varying degree and different types of customers. Having learned these skills made me more effective in resolving any issue callers may present.
Live, eat, and breath for customer satisfaction, We all know business growth and success comes from satisfied customer. I have experience working over the phone as a dispatcher/ customer rep for Time Warner cable. From them I learned how personality and voice tone can be the difference from keeping a customer or losing them to a competitor. I took those skills and moved to Hertz rental cars, direct face to face contact with customers as a rental return agent. Hertz, one of the worlds largest and reputable rental car agencies had tedious training, Teaching skills to up sell and bring in higher revenues , to doing whatever it takes to make sure every guest will walk away with a smile. I have since then taken my skills learned and passion for customer service and sales to working for my self as a retailer on Amazon.com. Marketing, product sales, and customer satisfaction are the top factors that have helped me become successful as a retailer on on of the worlds largest online retail sites. My goal is to continue learning new steps and techniques to better my self in all aspects.