I am an expert customer service manager who is looking to help your business. I am an expert with Microsoft Office, typing, time management, AP, AR, transcription, team management, teaching, public speaking, active listening, problem solving, program development, social perceptiveness, writing, counseling, and goal setting and implementation.
Over 6+ years of Customer Service Representative / Team Lead in Telecommunication Company (UFONE - GSM). I have an extensive experience working in a Customer Service industry. I have proven ability to determine answers and solutions quickly and to handle complaints effectively. I am energetic, results-driven customer service professional with more than 6 years working experience and a track record of working well without supervision. I have a comprehensive knowledge of administrative and clerical procedures and systems such as word processing, managing files and records.
I have worked two different BPO companies for six years as a Customer/Technical Support Representative. I'm an Information Technology graduate so I'm knowledgeable with basic computer application which is my foundation in working in a cable/internet/phone account as my first job. I have dealt with irate customers, assisted their billing inquiries as well as resolved their technical issues. I also experienced dealing with businessmen helping them in paying their taxes through Quickbooks application and also with their payroll concerns. My life and work experiences have not only helped me to become an expert in customer service field, but it also molded me to become what I am now.
I am an enthusiastic individual with excellent self motivation and time management skills along with the ability to provide excellent customer service. I possess a solid background in sales, taking incoming calls and providing information to customers in the minimum of time. I have the ability to connect to people and I believe that my enthusiasm is the key factor why I'm able to convince people and gain their trust. I can work on a fast pace environment with less supervision. Moreover, I have the ability to assure quality in each call as I worked as Assistant Team Lead from my previous company where we mostly evaluate calls for quality assurance. I am confident that my six years of experience with call center industry would make a significant contribution with your company.
As a Customer Service Representative, I have the ability to resolve customer service issues. By doing so, I maintain the following: Resolve product or service problems by clarifying the customer's complaints/issues; determine the cause of the problem; select and explain the best solution to solve the problem; expedite correction or adjustment; follow-up to ensure resolution. I have what it takes to ensure that the task that I do is resolved to the best of my ability. I have years of experience in the similar role.
I have an extensive experience in providing customer support in different lines of businesses including billing, collections, sales and technical support. My general duties could include handling flight and hotel booking and traveI arrangements, collections through email communications and escalations. I am also well versed in resolving a wide range of customer’s issues and inquiries. I maintain excellent communication skills and problem resolution abilities. This experience allows me to work well in a team as I am able to communicate well to others and listen to take direction. I have always been known as someone who needs to fix any and every problem and insist on things being done correctly, so being a natural problem solver is extremely important for me professionally and personally. I maintain a high-level of confidentiality as this was imperative when working with the different lines of businesses I have been in. My experience has helped me develop a superior ability to manage my time appropriately and be extremely detail-oriented. I have heavy experience in scheduling as my job includes travel and lodging arrangements. This scheduling experience also taught me the importance of the details. I am extremely flexible and versatile while able to maintain a sense of professionalism under pressure. I thrive in a busy and deadline-driven environment and have become accustom to last-minute changes, cancellations and additions and am able to maintain my composure, handle any necessary task and then return to my previous project. The skills and qualities that I have developed are proven to be invaluable, as well as assist me in learning new skills and qualities fast and to the best of my abilities.
I am a dedicated worker, always punctual with good oral communication skills. I'm also a speedy typist. I'm able to work with very minimal supervision. My internet connection is very fast and reliable, I also work with a headset that has noise cancellation. Customer Satisfaction is my top priority. I am available to handle other related tasks so my skills are not limited. My urge to learn and develop more skills makes me a flexible and highly motivated freelancer .
Customer Service: I am an experienced Customer Service Representative, handling inbound phone calls and outbound phone calls, answering sales ticket, emails from outlook and chat support via boldware software. Data Entry/Encoding: I have experience handling data entry accounts such as updating products on an e-commerce business' website. Teaching: I have experienced teaching English to Taiwanese Nationals, mentoring,coaching and assessing the student's ability to learn English.
I am a skilled and experienced customer service representative with some sales background, too. Sense of responsibility, discipline, patience, consistency and hard-work are some of the traits that I have acquired with 5 years of experience in working at a BPO industry. One of my objectives is to have a position that would help me develop and utilize my acquired skills and knowledge and gain experience from it. My objectives are to bring a professional attitude and excel in the projects that I am working on. I poses a great work ethic and am dedicated to the job that I am working on. I hope to work with a company that provides me with growth opportunities that correspond to my skill set. I am conveniently located in Central America, so the time difference is not a problem. Currently I am 2 hours behind EST and 1hr ahead of PDT. My location provides me with flexibility to cover many different time zones and shifts. My focus is to get the job done right on the first try. I always come forth with a positive attitude in order to make sure I give 110% of me on everything that I do. I am determined to show you my full potential and am willing to go the extra mile. All I need is that one opportunity so that I can prove it to you. As far as my experience goes, I have worked in the customer service industry for over three years now. I will provide my own headset and computer with a high speed internet connection. Thank you for taking the time to look at my portfolio and I look forward to working with you soon.
Hi there, my name is Billy Sturgill and I am here to offer my expertise at an incredible rate! I have extensive experience with customer service, management, social media outreach, and more! Brief Technical Skill Summary: Windows/Mac Proficient Data Entry 100+ WPM Microsoft Office Expert I thank you for your time and consideration for your project and I look forward to working with you! Best Regards, Billy