Everyone in business is looking to maximize their resources whether it is time or money. I walk the talk and help people grow in areas that they are weaker or need an extra set of hands. Whether it is a quick few hours to a long term project I bring all of my skill sets to bring out the best results for you. I can oversee and manage projects or develop a new program, training, or product. I can also help and take the burden of doing the time consuming tasks that drain or tax your capacity. Feel free to contact me. 25% of all my contracts get donated to charities.
Business Coaching Job Cost Overview
Typical total cost of oDesk Business Coaching projects based on completed and fixed-price jobs.
oDesk Business Coaching Jobs Completed Quarterly
On average, 33 Business Coaching projects are completed every quarter on oDesk.
Time to Complete oDesk Business Coaching Jobs
Time needed to complete a Business Coaching project on oDesk.
Average Business Coaching Freelancer Feedback Score
Business Coaching oDesk freelancers typically receive a client rating of 4.89.
Jose Kenneth Vargas Agency Contractor
HIGHLIGHTS OF QUALIFICATION • Fast learner, excellent communicator, can work effectively under high pressure • Pleasant disposition, well-rounded individual and a natural at service and sales-oriented tasks • Passion for working with people, with genuine concern for others • Demonstrated capacity to work effectively with difficult personality types 8 years experience in the managing/coaching one of the top teams in the cable service industry. Throughout the years, i have developed excellent communication skills as well as coaching skills to deliver excellent customer service. During my first year as a call center representative, i was one of the top agents and in less than a year got promoted to a senior coach position. Below are my accomplishments as a customer service representative and as a senior coach: 2006-2007: Top representative for 6 months 2008-2010: Top senior team leader for the entire BPO site. 2011: Completed my six sigma white belt 2013: Top interim manager award I am a graduate the University of St. La Salle with a Bachelors degree in Marketing Management.
I specialize in providing executive administrative assistance to entrepreneurs, C-level executives, and professionals. I have 28+ years of administrative and management experience. I focus my services in three areas: project management, marketing and bookkeeping. I have experience in many programs such as Microsoft Office Suite, Social Media (Facebook, Twitter, LinkedIn), website design and development (Wordpress), e-mail Marketing (ConstantContact, AWeber, MailChimp), EventBrite, CustomerHub, StealthSeminar, and an all encompassing package such as Infusionsoft (Certified Infusionsoft User) and HubSpot. I am familiar with video conferencing systems (Google Hangout, Skype and GoToMeeting) as well as telephone conferencing systems: FreeConferenceCall.com. I'm easy to work with, positive, forward-thinking, resourceful, and a very motivated entrepreneur-minded person. Your business success is my top priority. I look forward to working with you on your next project.
Given the opportunity to work in one of the top BPO company as customer service representative, advance tech representative and quality assurance specialist improved my verbal and written communication skills. I have developed my skills in typing/ transcribing, coaching/ giving constructive feedback, and evaluating. I have also gained enough knowledge on Microsoft Office applications which are widely used in almost all forms of job.
Since 1st May 2007 – 20th Feb 2013 with Toluna India Ltd. - (Asst. Manager – Global Cost Control) Joined as an Associate Project Manager (Major Accounts) handling projects for clients generating majority of the revenue for the company and within a year was promoted to the Global Cost Control Department as an Asst. Manager Global Cost Control reporting directly to the VP. Working closely with the CFO and assisting in taking care of the supply chain, global expenditure and maintaining budgets for the same. Approving vendor invoices for payment and investigation /reconciliation of problematic invoices. As an Associate Manager-Global Cost Control my key responsibilities are:- Managing Vendors and exploring new possibilities Sending RFQs and approving the best quotes Planning and providing/approving budgets Reviewing and approving Purchase Orders Approve and reconcile invoices from vendors for payment Under critical situations approving extra expenses from personal budget pre-allocated Publishing weekly COGS Report for the stake holders to help in financial planning Maintaining the books of revenue and expenditure Monthly reconciliation of accounts with the Finance department Forecasting expenses based on trends and experience As an Associate Project Manager my responsibilities included:- Kick off Meeting with the clients Understanding the Project Specification and discussing the best practices Coordinating a team to perform the task Monitoring and reporting to clients and senior management Constantly interacting with the client discussing the progress and developments Monitoring the rise and fall in the expenditure effecting revenue Implementing any client required changes while the project is in field Timely delivery of the final deliverables 20th May 2004 – 5th March 2007 with HCL Technologies Ltd BPO as Trainer Joined as (Technical Support Officer) for an I.S.P. process. Within a period of 1year was promoted as a (Senior Technical Support Officer) for the same process. After acquiring in and out knowledge of the process I got the opportunity through an internal job posting to work as a Voice Coach in the Training Department. Later I was promoted to a Pre-Process Trainer for the same process. As an Executive Training my responsibilities include – New Hire Training (V&A) Content Development Training Need and Analysis Recruitment – in house, vendor location and out station Conducting refresher programs for operations Taking care of logistics for my shift – transport, meal coupon, room bookings etc Maintaining & Updating a database of training Head count to be sent to Corporate HR on a regular basis As a Voice Coach my responsibilities included – Monitoring calls for the TSO & Sr. TSO’s on the floor with lower CSat scores Coaching the agents on the basis of the call monitoring Giving feedback according to the performance Sending daily & weekly reports to the respective Team Leaders & Managers Conducting refresher trainings on Process and Soft Skills Rostering voice coaches according to the shift timings of the respective teams they are attached to. Generating weekly & monthly performance reports for the Voice Coaching Team As a Senior Technical Support Officer my responsibilities included – Taking inbound calls and trouble shooting for problems related to internet Taking supervisory calls Helping the new joiners in the team 30th April 2003 – 19th May 2004 with Cybersys Infotech Ltd as Customer Service exective Receiving calls Calling And Dealing with business customers (CFO’s and Directors of Small Business) Selling mortgages to home owners Attending inbound calls and resolving queries Data capturing Generating Leads 3rd Dec 2002 – 29th April 2003 with PCL Services as Process Associate Talking to Customers Selling Wireless (cell-phone) Plans Data capturing Hard-Core Market Research with MBL Research And Consultancy Group as a Field Inspector. For almost a year working with MBL-RCG during college I got an opportunity to understand and study the market and its trends first hand. I got a chance to work in many sectors of the market, meeting the clients and general population both. Projects included:- • Health Segments • Banking (Insurance) (ICICI Lombard). • Automobile Sector. • Education (Computer For Kids). Direct Interaction with Clients. Field Inspection. Conducting Group Discussions. Personal interviews.
Writing is my passion and I enjoy researching and writing about a variety of topics. I have written content for both print and blogs and am constantly looking for a new challenge. I have an MBA and a Master's in Operations and Project Management and have the discipline to keep a project on task, on time, and on budget. My guilty pleasure is Excel - I've created several complex capacity and staffing models for senior leaders in a top financial institution. I have an expertise in creating Excel models and sheets customized to the needs of my clients. I have a strong attention to detail and drive for perfection in everything I do. I have worked in customer service most of my life and know the value of quality service whether it is in person, on the phone, or via email.
I have worked with a variety of start-ups and mid-sized companies to help them launch, grow or restructure their business. In that time, I have undertaken a variety of projects, such as: launching a new business unit for a leading start-up; developing the roll-out strategy. As well I have worked as a business development consultant for organizations in both the private and public sector, providing everything from basic structural business mechanisms to entrepreneurial strategy advice. I am also experienced in Office Administration, Customer Service (Inbound and Outbound), Recruiting, Managing, Market Research/Survey, Legal, Data Entry, Technical Support, Mailing or Bulk Mailing, Word Processing, Transcriptionist, Scheduling and Planning Events. I have all the necessary office equipment including computers, printer/fax machines, phone lines, headsets, up to date computer programs and work space in a professional setting. I have many years of experience working from home. I am passionate about working from home as I get my best work done this way.
Nerissa Salcedo Agency Contractor
Obtain a position where I can maximize my salesmanship, administrative skills and leadership experience. Solid experience in a BPO setting including sales, quality assurance, virtual assistance and coaching for ten straight years. Customer service management where my experience can be utilized to improve customer satisfaction. Secure a position with a well established organization with a stable environment that will lead to a lasting relationship in the field of sales, customer service, quality assurance, BPO industry. Experienced Sales person who enjoys challenge, constantly seeking opportunity to learn and improve skills. Highly reliable, smart, keen, adaptable with exceptional work ethics.
I Graduated in 2012 with an Associates Degree in Business Management with emphasis in Human Resources. I was only a few quarters away from receiving my Bachelor's degree and I will be going back to complete. My previous position was managing a Spa and Salon for a prestigious company with an extensive clientele base. My ultimate career goals would be to manage a large corporation or a growing company that specializes in the betterment of the world, such as healthy food alternatives. I have also written many articles for local newspapers. I have expensive experience working in the healthcare field including meal costing, overseeing employees, and organizing daily schedules.
I offer over 14 years of Marketing experience as I have worked variety of positions that have given me valuable expertise for many positions advertised here in O-desk. What I have to offer includes but not limited to: Over 10 years of experience in customer service and territory management, sales, accounts receivable, accounts payable, basic accounting, marketing, account management, inventory management, billing, invoicing, quoting, general inquiries, supervision, and various office duties. Over 10 years of experience in MS Office products: PowerPoint, Excel, FrontPage, Access, Publisher and Word, Corel Word Perfect, keyboarding skills 55 wpm, also familiar with Internet web publishing, MOVEX, ACCPAC and Terminal System computer software, Paint Shop Pro, basic computer trouble shooting. Extremely familiar with exporting regulations, laws, and paperwork required, with a strong background in the Latin American customs regulations and protocols. Familiarity with medical service industry, field and language/terminology. Experienced in direct sales, training and management through managing a business. Experience in office procedures, financial reports, banking, scheduling, filling and other office operations. Able to coordinate training sessions on a variety of topics. IE Cold calling, telephone sales, overcoming objections. Experience in event coordination and promotions using various media sources. Speak and write Spanish and English fluently.