Experienced IT executive, leader, manager, and coach. Over 20 years IT management experience serving a wide range of industries including; managed service providers, finance, insurance, bio analytical, and healthcare. Well versed in a diverse range of technologies including; Wordpress, website management, GoDaddy hosting, server administration, and Active Directory. Expert in process improvement using industry standard frameworks such as ITIL and ISO 20000. Also an experienced photographer, owning and operating a portrait studio for the past 10 years. Certified by the Professional Photographers of America as a Certified Professional Photographer. Experience in portrait, wedding, product, and event photography. Also very skilled with Photoshop, Lightroom, SEO, and various blog tools.
Operations Management Job Cost Overview
Typical total cost of oDesk Operations Management projects based on completed and fixed-price jobs.
oDesk Operations Management Jobs Completed Quarterly
On average, 2 Operations Management projects are completed every quarter on oDesk.
Time to Complete oDesk Operations Management Jobs
Time needed to complete a Operations Management project on oDesk.
Average Operations Management Freelancer Feedback Score
Operations Management oDesk freelancers typically receive a client rating of 4.67.
I have over 20 years of experience providing leadership, high-level data analysis and consultative services to high volume, multiple-site contact and network operations centers. I enjoy the challenge of developing products and services which meet and exceed expectations as well as improving operational efficiency, productivity and profitability. I believe that it's just as important for me to develop my team members through extensive coaching and training. With my background in reporting and analysis, I have been able to improve employee performance, reduce costs and increase efficiency through identification of key performance indicators (KPIs) and behavioral analysis. I have also developed databases for Sales and Marketing teams to help them identify customer demographics and product utilization.
I have bachelors degrees in both physics and philosophy from Harvard College. I have broad experience in operations management and software implementation. I was a submarine officer with the US Navy where I specialized in the operation of nuclear power plants and served as the production manager for many highly complex multi-month refit and installation periods. After the Navy I worked as a research Analyst for Goldman Sachs where I developed top level expertise with excel and an insiders understanding of the financial world. I'm currently working for a tech startup helping them streamline their internal operations and have developed deep knowledge and skill with many software tools (SalesForce, Zendesk, Quickbooks, Pardot, Jira, etc.). I am mainly available late in the evening EST and on the weekends. I have an extremely driven type A personality and after working 24/7 for 6 years while on deployment with the Navy I find myself looking for things to do in my new-found downtime. I think Odesk is an incredible idea and I'm happy to dive in on almost any type of work.
Vast experience ( 14 years ) in Clients Operation Management , BPO , Slaes , Technical , Customer Service in deverse industries and markets ( Service Delivery Manager ) With skills such as Leadership, Team Building , solid Project Management , experience in rump up/ down , site transitions , excellent comunication skills ,straigh forward and solution oriented.
A self-motivated professional with over 10 years experience in the BPO industry providing thorough and skillful support to diverse clients with excellent writing skills and the ability to find innovative solutions; Experienced in navigating teams through changing business environments and a track record for meeting timelines and exceeding expectations. An organized, detail-oriented, and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure; Flexible and analytical with a keen eye for details; skilled at synthesizing and editing information to achieve overall objectives. Resourceful and detail-oriented, a skilled problem solver and multitasker able to establish long-term, positive and fun relationships with clients, co-workers and outside resources to effectively coordinate tasks to accomplish projects with timeliness and creativity.
As a Business Supporter I am connected with my experience, knowledge and personal skills in achieving the goals of the company being the right hand of the Manager, providing him the accurate resources and information to make the better choices and decisions for the organization. Every new project is an opportunity to prove myself, to continue with my personal development while I provide professional services that help start, develop and grow businesses and little projects.
Ritesh Shah is working as an Operations Support Analyst making global Operational and Billing reports, provide Business Intelligence Solutions, for clients of AOM International who in turn provides Operations Planning and Control solutions spread in 38 countries across the globe. Ritesh Shah brings overall experience of more than 15+ years with 8+ years of Technical Expertise in IT Training, System Administration, Technical Support for Hardware, Software, Applications, Operating Systems, Server Support, Mainframe Support, Mobile, and PDA Support. He brings demonstrated international expertise and experience of 6+ years in applying the techniques of Production Planning and Control to improve the productivity and bring consistency in productivity levels across India Service Desk through AOM Methodology by interacting with Operations through weekly planning and review meetings. He prepared AOM & WFM metrics for the entire globe in 60 sites of 9 different regions around the world as a part of AWFM Global Team at Hewlett Packard. He has also prepared an automated system in Excel through VBA, DOS, Avaya scripting, Windows Scripting for capturing call, aux, offline work data of each agent, team, department, site and also adding, deleting agents reducing data entry time from 2 hours to 10 minutes using his skills in Software Development and Management.
Do you want the freedom to spend more time with family and friends? Travel the world? Live spontaneously? Imagine walking doing a hand stand on the Eiffel Tower, hiking Machu Pichu, swimming in the Glapagos, climbing a Mayan Temple, swimming with sharks, seeing Stonehenge or the Leaning Tower of Pisa. Perhaps go snorkeling Hawai or simply watch the sun set from your favorite place in the world. Together we can realize your full potential by my service offering: consultation, analytical, management and technical services which will increase margins and bolster your performance. In a nut-shell, I help make things happen and dreams come true. My experiences with business development, government consulting, and the private sector will help you to transition to a career and life you love. Together, we will work closely to understand your exact needs, goals and ambitions. Together, we will discuss the situation and brainstorm potential scenarios until we narrow the field to a working solution. If you require ongoing support, I will be there for you when the time comes to review progress and suggest/implement tweaks as your path or details change. Helping people achieve life and business goals is a passion. I have personally earned a lifestyle which has taken me around the world and experience things most will only see in a magazine or television. It is my purpose and goal to help others create a situation for themselves, where they too have this opportunity to live out loud. During the interview process, I will listen carefully to your concerns and weighing all options and action plans before moving forward. I am not looking for a 'job' as much as long term partners. As much as you will interview me, I will interview the situation and will only accept contracts where I believe the client will ultimately be successful. My schedule is purposefully left fluid as much as possible to accommodate client deadlines, the beach and sanity. We are most productive when we are energetic and full of life. I can help you create a similar situation for yourself. Chip is a well respected and very experienced Change Management Professional, specializing in supporting businesses through changes and effectively managing the impact of the change upon the people within the business. He has been delivering successful projects in organizational change, development and effectiveness for almost 20 years and is noted for developing targeting, insightful and influential multi level communications to facilitate successful change. His work with strategic human resources develops positive transformational impacts across a breadth of HR deliverables, including recruitment, succession planning, learning and organizational development and competency based framework integration for performance, development and talent acquisition approaches. He is a certified lean six sigma black belt, certified in design for six sigma and operational excellence and has delivered on many business improvement and re-engineering projects. Additionally he is a certified project, program and portfolio manager also. PMP and PgMP Chip understands the need to get the best from technology in the workplace and appreciates the need to get the right physical environment to help a smooth business transition. Chip is the President/Founder of the Positive Change Institute (http://www.positivechangeinstitute.co/) and keen to develop the future integration of the practice of change management through his writings, speaking and other public engagements Due to confidentiality reasons, previous business relationships will not be displayed on a public profile. Please do not ask for samples of business, marketing or strategy plans as these files are critical to the survival of a company, could violate NDA's, unduly expose IP rights and open the doors for legal action. You should expect the same level of respect and confidentiality from me. If you are serious about taking the next step. If you honestly have a burning desire and are ready to do whatever it takes... we need to talk. Coaching & Consulting on a 'as needed' basis and fee is determined on work effort and level of experience needed for the situation. 10% discount for military veteran of any country. I have been fortunate enough to work with serious clients on oDesk who appreciate value and have grown multimillion dollar companies. I hope to continue this trend and look forward to contributing to like minded and successful business owners who understand what it takes to live the dream.
Hotel and Travel Agencies business consultant. Specialised in Resort Hotels. Preopening experiences. Green and Quality Management. Staff and Managers Trainer. Human Resources. Fees are different and depends of the kind of the work. For example, as Translator i charge 20 USD / Page, as Trainer for Hospitality industry staff i charge 30 USD / Hour, Supervisors Training costs 50 USD/ Hour, as Consultant or G.Manager to any Hotel or Travel Agency Company please contact me.
I am Muhammad Ahmed Iqbal currently working with NIB BANK LTD. in Karachi Pakitsn. I have a more than 8 Years Experience in Banking & Finance and have a 6 years also expeirence in Accounting & Finance. I wish to work online & earn more and get a experience & work with good organizations.