Hello I'm Stephanie Browne. I pride myself on providing accurate and efficient work to my clients along with great customer service. I'm currently a CPR certified Nevada State Notary. I have exceptional administrative, organizational, and interpersonal skills. I enjoy project management, document preparation, research, data entry, developing strategies for organization and managing customers. I'm skilled at proofing, editing, and email handling. I follow directions well and I am a problem solver. I understand the importance of prioritizing tasks and paying close attention to detail. I'm self-motivated and a fast learner. I'm proficient in MS Office Suite, Gmail, Quickbooks Pro, Legal Solutions, Proserve, Adobe, Jordan Lawrence Records Management, Puliz Records Management, LegalKey, DocsOpen, DTE, Express Scribe, SoundPath Conferencing, internet research, data bases and 10 Key. Thank you for taking the time to consider me for your position.
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Post your phone support project on oDesk and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.
Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On oDesk, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.
Phone Support Job Cost Overview
Typical total cost of oDesk Phone Support projects based on completed and fixed-price jobs.
oDesk Phone Support Jobs Completed Quarterly
On average, 342 Phone Support projects are completed every quarter on oDesk.
Time to Complete oDesk Phone Support Jobs
Time needed to complete a Phone Support project on oDesk.
Average Phone Support Freelancer Feedback Score
Phone Support oDesk freelancers typically receive a client rating of 4.40.
I have an extensive background in customer service, administration and facilities management. I also have previous experience of working as a PA to two company directors at a nationwide company head office. I have a BA degree in history and heritage management, and am a former member of the Institute of Residential Property Management. My background is largely within property management, particularly leasehold based but I have administrative and customer service skills applicable to most fields. I have experience of using Microsoft Word, Excel, Publisher and Outlook. I am a conscientious, hard-working, multi-skilled, articulate and motivated individual with a strong work ethic.
Over 20 years of Managerial experience and Data Entry. I have worked the last 2 years as a Support Specialist. Experience includes: Taking calls from clients, computer entry, monitoring a chat room, training webinars, sorting and assigning incoming emails. Have also done after hours emergency dispatching for a plumbing company.
Since before graduating high school, I have been involved in the technology field. My core competency is in problem-solving, staff training, and technical support, but as the sole contractor in many places, I have expanded into roles in Linux and Windows server Administration, IIS Services, C++ scripting, and Administrative support and budgeting. My professional work experience began as a jack-of-all-trades at the local library, and soon expanded to systems and network administration roles at libraries in nearby towns. I have recently received my B.A. in Business Information Systems, adding to my A.A.S in Microcomputer Support Specialist and A+ Certification.
Through outstanding design in software, entertainment, and website development, I will proudly take your concepts and forge them into gold. My goal is to become your modern-day blacksmith in software, website, and game entertainment. A broad range of skills provide a unique advantage by making me adaptable, and easy to integrate into project / team requirements. I am able to provide support in addition to professional, quality code and resources. It would be a pleasure to work with you and / or your team, and I look forward to meeting you.
I have been a domestic engineer since 2003 while holding multiple positions, including property manager, personal shopper, mobile secretary, mobile personal assistant, etc…, and enjoying myself as a volunteer enthusiast at the same time. I am currently waiting to upgrade Math and Chemistry courses, which will allow me to enroll in the 3 year Respiratory Therapist program at SAIT.
A highly educated administrator with a broad spectrum of general management experience gained in the Philippines, Saudi Arabia, Singapore, and the U.K. I began my career in the Philippines in an administrative role working for an international insurance and finance company. Moving overseas, I have broaden my experience to take in the complete range of office services, the personnel function, logistics function, as well as Admin Management... This led to a number of successful contracts, promotions, and the sole responsibility for high profile projects for both the private and public sectors.
I shine at answering questions, solving problems, being responsive to people's needs, and paying attention to details. Making things run faster, smoother and more efficiently is important to me, and I try my utmost to maintain professionalism in all communication, including speaking to others by phone and email. It doesn't hurt that I am also a computer and Internet whiz, able to pick up almost any new tasks via the web and many software programs and mastering them quickly. My strongest trait in working with me is being able to work on my own, once I have learned what needs to be done. I recently began exploring work as a remote virtual assistant part-time after studying the clerical/secretarial trade in vocational school. Prior to that, I owned a fairly successful web development business. Before being self-employed, I served 12 years at different places in both the public and private sector performing clerical/administrative assistant work.
I am a highly personable & professional Operations and Customer Service Manager with over 5 years of experience managing operations and customer service and over 10 years’ experience in admin, customer service, bookkeeping, training and sales in the telecommunications, web development, security and retail industries. I am a hard worker, I have a can do attitude, I take pride in my work, I get the job done and if I don't know how to do something, I use initiative work out how. I have A demonstrated ability to gain customer trust and provide exceptional follow up, leading to increased, repeat and referral business. The ability for identifying customer needs and presenting appropriate company product and service offerings A demonstrated ability to co-ordinate, train and manage staff members in an office and control room environment. A track record of assisting in the design and implementation of reporting procedures that reduce labor costs and improve customer-satisfaction ratings. Expertise in resolving escalated customer service issues. Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, Microsoft Access, and Microsoft Outlook®). A proactive approach to all tasks set in front of me, demonstrating initiative and always looking to improve and develop my skills, and actively seek opportunities to move up within the company.