I'm an improvement-driven IT Professional with 13+ years of experience, from small businesses to Fortune 20 companies. As a developer, my QA experience allows me to be open minded towards my work. I easily leave my ego aside when errors are found in my code. My QA background also allows me to write better code because I know the bugs I'd look for as a tester. I am client-focused and quality-driven. I strongly believe in code reusability and documentation. As a QA professional, I write better defect reports because I know what developers are looking for. My development experience has helped reduce defect investigation time by 20%. I create a good relationship with developers because I can easily relate to their role. I'm passionate about productivity. I have used testing design techniques to decrease defects in production by 80%. I have taken full advantage of the tools available to my team to decrease their test case development time by 75%. I take pride in making things better, quicker, easier. I enjoy working with all sorts of people. I'm always open to hearing different points of view and finding a compromise. I listen to the underdogs because they might be the next revolutionaries. In my 6 years of global experience, I brought together remote teams from all corners of the world to keep my customers happy. I took pride in being accountable for the satisfaction of 30,000 users worldwide at IBM. I love leading, mentoring and motivating people. I'm always ready to help my coworkers and give tips to make their lives easier. I'm an ardent believer in knowledge sharing because I think reinventing the wheel is a waste of time. I've been able to decrease learning curves by 80%. Toastmasters has given me the opportunity to show my leadership skills and be valued for them. I have learned the power of communication, assertiveness and positive mindset. I want to help others be better communicators and ambassadors of their own brand. How can I help you?
Process improvement Job Cost Overview
Typical total cost of oDesk Process improvement projects based on completed and fixed-price jobs.
oDesk Process improvement Jobs Completed Quarterly
On average, 11 Process improvement projects are completed every quarter on oDesk.
Time to Complete oDesk Process improvement Jobs
Time needed to complete a Process improvement project on oDesk.
Average Process improvement Freelancer Feedback Score
Process improvement oDesk freelancers typically receive a client rating of 4.82.
Detail-oriented, efficient and organized professional with extensive 10 yrs of experience in IT Service Management along with Training & Consulting. Possess strong problem solving skills, with the ability to make well thought out decisions. Resourceful interms of Post Go Live Support process for transitioned projects & ensuring adherence to Service Transition approach.
I am a very experienced manager and business owner with experience in a wide-range of business activities: Project Management, Quality Management, Business Process Improvement, Documentation, Contract Management, Process and Systems Engineering and Analysis. Past activities have included: * Document Management Systems Project Management. * Payment Card Industry Compliance for retail and on-line merchant activities. * Significant Process Improvement experience within Manufacturing environments (Consumer goods and Mass Customization). * Contract management and bid response management (Requests For Proposals - RFP's) * Process improvement: Six Sigma, Lean, Theory of Constraints, Functional Analysis, Kepner-Tregoe Problem solving. * Process and Business analysis and documentation * Training and Development of staff, including Conference Presentations * Process Engineering (Chemical Engineering qualification) As a small business owner (AuzCan Professional Services), I am also experienced in developing systems and processes to streamline a business (think the "E-Myth" by Michael Gerber) enabling owners to "work on the business rather than in the business'. On a personal level, I am friendly, focused, action and results oriented whilst providing excellent customer/client service in a timely manner.
Over 10 years of success spanning Project Management, business development, IT Infrastructure Management, Transition management, project delivery & operations management. Some Success Stories: KINGFISHER: Managed the transition of the Application support services (more than 120 apps) to TCS by leveraging its Global Network Delivery Model (GNDM) to underpin the Application Support Model for Kingfisher IT service. BRITISH PETROLEUM: Transition of British petroleum IT managed services (ITSM based applications) from South Africa to offshore facilities in Morocco. ALSTOM GRID: Establish an Interim way of work support model as part of the Carve out program between Alstom Grid & Schneider Energy further to Areva T&D acquisition. PETRO CANADA: Build a service desk from scratch in Tripoli Lybia for Petro-Canada under an existing EMEA SOW. JCDECAUX & CAT: Migration of an existing service desk in France for two prestigious french companies JCDecaux and CAT to EDS bestshore premises in Rabat. DELPHI: Migration of an existing Delphi french support activities from Hungary to Morocco. Fluent English, French and Arabic (I Lived 5 years in USA California). I am also certified ITIL V2 and in the process of preparing PMP and ITIL V3 certifications. Specialties: Customer statifaction, contract management, customer relations, Service desk management, ITIL foundation, technical support , ebusiness, engineering, problem solving, process engineering, product management, programming, public speaking, read, risk assessment, web site production, cad, call center, telephony solutions, ITSM, BSM, BMC, CA, PMP, BPO, Cloud computing, BPM, HP, IBM, IT Governance, PMO,
I am an experienced Outsourcing and Business Consultancy professional of over 13 years. I have worked in multiple disciplines across the broad spectrum of Outsourcing Operations and Business Consultancy. I have significant experience in working with the worlds most respected companies. Specialties: Expertise in managing multiple lines of business for Outsourcing companies. Also well versed in implementation and initial set up of Shared Services and Operations teams. If my abilities meets your needs, I would greatly appreciate the opportunity of speaking with you personally at your earliest convenience. Thank you very much for your time and any consideration you may give me.
What I Do I specialize in streamlining operations, software project management & best processes consulting. Why I Do It My business is founded on the belief that, with a well-selected partner, properly leveraged outsourced professional services empowers small business owners to strategically maximize investment and growth potential by economically freeing time to focus on their highest areas of desired personal impact. Last, but not least, My Values Values drive my decisions and actions. I firmly believe in The Golden Rule, and I always put you and your company's best interests first. It's important that the projects I accept, and the clients I work for, operate with a high level of integrity, because I do, and I won't compromise that. Finally, I execute results with passion by putting forth both care and effort into my work because I am enthusiastic about my contributions to assist with my clients' success and accomplishments. Service Description Services: Business Process Consulting, Executive Virtual Assistance, Project Management, Recruiting, Research, Soft Skills Training, Systems Implementation, Technical Documentation (Editing, Proofreading, SOP Development, Training Curriculum), Vendor Analysis & Selection Software: Google Business Apps, MS Office Suite (Excel, One Note, Outlook, Powerpoint, Word), Web (hosted setup, basic HTML), Database (relational design, basic Erwin, basic SQL), File Sharing Social Media: Facebook, Hootsuite, LinkedIn, Twitter, Word Press (hosted) Sectors: Call Center, Customer Service, Information Technology, Small Business, Insurance
A self-motivated professional with over 10 years experience in the BPO industry providing thorough and skillful support to diverse clients with excellent writing skills and the ability to find innovative solutions; Experienced in navigating teams through changing business environments and a track record for meeting timelines and exceeding expectations. An organized, detail-oriented, and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure; Flexible and analytical with a keen eye for details; skilled at synthesizing and editing information to achieve overall objectives. Resourceful and detail-oriented, a skilled problem solver and multitasker able to establish long-term, positive and fun relationships with clients, co-workers and outside resources to effectively coordinate tasks to accomplish projects with timeliness and creativity.
Key responsibilities: -Maintaining good relationship with US customers -Delivering professional customer service -Order management -Monitoring production -On time deliveries to the customer -Monitoring levels of the customer specific inventory -FAB monthly analysis report for Sales Representatives and Managers -Back order management Additional responsibilities: OrderIP(r) Specialist (www.orderip.com) -providing support to OrderIP(r) users -setting up new users -e-business platform development -upgrade tests
Do you want the freedom to spend more time with family and friends? Travel the world? Live spontaneously? Imagine walking doing a hand stand on the Eiffel Tower, hiking Machu Pichu, swimming in the Glapagos, climbing a Mayan Temple, swimming with sharks, seeing Stonehenge or the Leaning Tower of Pisa. Perhaps go snorkeling Hawai or simply watch the sun set from your favorite place in the world. Together we can realize your full potential by my service offering: consultation, analytical, management and technical services which will increase margins and bolster your performance. In a nut-shell, I help make things happen and dreams come true. My experiences with business development, government consulting, and the private sector will help you to transition to a career and life you love. Together, we will work closely to understand your exact needs, goals and ambitions. Together, we will discuss the situation and brainstorm potential scenarios until we narrow the field to a working solution. If you require ongoing support, I will be there for you when the time comes to review progress and suggest/implement tweaks as your path or details change. Helping people achieve life and business goals is a passion. I have personally earned a lifestyle which has taken me around the world and experience things most will only see in a magazine or television. It is my purpose and goal to help others create a situation for themselves, where they too have this opportunity to live out loud. During the interview process, I will listen carefully to your concerns and weighing all options and action plans before moving forward. I am not looking for a 'job' as much as long term partners. As much as you will interview me, I will interview the situation and will only accept contracts where I believe the client will ultimately be successful. My schedule is purposefully left fluid as much as possible to accommodate client deadlines, the beach and sanity. We are most productive when we are energetic and full of life. I can help you create a similar situation for yourself. Chip is a well respected and very experienced Change Management Professional, specializing in supporting businesses through changes and effectively managing the impact of the change upon the people within the business. He has been delivering successful projects in organizational change, development and effectiveness for almost 20 years and is noted for developing targeting, insightful and influential multi level communications to facilitate successful change. His work with strategic human resources develops positive transformational impacts across a breadth of HR deliverables, including recruitment, succession planning, learning and organizational development and competency based framework integration for performance, development and talent acquisition approaches. He is a certified lean six sigma black belt, certified in design for six sigma and operational excellence and has delivered on many business improvement and re-engineering projects. Additionally he is a certified project, program and portfolio manager also. PMP and PgMP Chip understands the need to get the best from technology in the workplace and appreciates the need to get the right physical environment to help a smooth business transition. Chip is the President/Founder of the Positive Change Institute (http://www.positivechangeinstitute.co/) and keen to develop the future integration of the practice of change management through his writings, speaking and other public engagements Due to confidentiality reasons, previous business relationships will not be displayed on a public profile. Please do not ask for samples of business, marketing or strategy plans as these files are critical to the survival of a company, could violate NDA's, unduly expose IP rights and open the doors for legal action. You should expect the same level of respect and confidentiality from me. If you are serious about taking the next step. If you honestly have a burning desire and are ready to do whatever it takes... we need to talk. Coaching & Consulting on a 'as needed' basis and fee is determined on work effort and level of experience needed for the situation. 10% discount for military veteran of any country. I have been fortunate enough to work with serious clients on oDesk who appreciate value and have grown multimillion dollar companies. I hope to continue this trend and look forward to contributing to like minded and successful business owners who understand what it takes to live the dream.
Business Driven Management with 7+ years of experience of leadership and success in managing complex projects with world class service, helping people develop additional understanding, skills and capacity through the provision of frameworks, tools, and opportunities to practice. Strengths are focused on working closely with the clients to co-create a solution that is just the right fit for their needs and goals, world class customer experience, loyal relations, skilled workforce and business practice as part of an organizational development.