Over the last 5 years, I've gone from Call Center Customer Support, Technical Support and Order Management to my current role of Project and Installation Coordinator. Personally, I have knack for sketch, character drawing and am a tech enthusiast.
Project management Job Cost Overview
Typical total cost of oDesk Project management projects based on completed and fixed-price jobs.
oDesk Project management Jobs Completed Quarterly
On average, 365 Project management projects are completed every quarter on oDesk.
Time to Complete oDesk Project management Jobs
Time needed to complete a Project management project on oDesk.
Average Project management Freelancer Feedback Score
Project management oDesk freelancers typically receive a client rating of 4.67.
I have an overall of around 19 years of experience, mainly in Operations, Project Management and Service Management. While my career with Hughes, IBM, Reliance and Tata , I got opportunity to work on diverse Projects like BFSI, Airport, Software (Global Delivery), Telecom etc to name a few. My Strengths are : 1) Client Relationship Management 2) Project Planning and Scheduling 3) People Management and Team Building 4) Mentoring young Project Managers 5) Escalation Management
Over the last 3 years, I have developed an interest in customer service and data entry. This can be supported by my recent employment within a busy NHS administration department where I was required to think on my feet and meet tight deadlines to achieve the desired outcomes. I also support family members with MS Excel,MS Word and other Microsoft Office products. I have a strong ability to perform high standard internet research skills, this can be supported by my university degree where I was required to research and draft numerous assignments including a 10,000 word dissertation.
Project management professional - Dedicated and technically skilled management professional with a versatile administrative support skill set developed through experience as a production manager, assistant/team leader, production editor, and project officer. - Proficient in Microsoft Office applications (Word, Excel, PPT, Visio), intermediate knowledge in MS Project - Highly analytical and keen on details - Able to perform logical decisions based on given specifications - Excel in resolving challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line. Data entry expert - with typing speed of 50 wpm
A dedicated, target-driven and ambitious Senior Sales Professional with over 10 years of Global experience and expertise within fiercely competitive IT and Software sectors at Sales & Marketing Manager, Sales Specialist and Head of Sales & CRM level. A visionary figure with excellent communication, Technical, Project, Marketing and Sales Management skills, a team-player with real passion for Customer Relations, Customer Services, Account Management and B2B Sales & Marketing, and a well-rounded client-facing Sales Specialist with the ability to manage Business Models, Processes and Relationships through personal and professional Stakeholder Management abilities. With a wide range of Project Management, Technical and Planning skills within IT and Software-based environments, full Sales & Marketing project life-cycle capabilities have been successfully managed, as has the development of future-proof B2B Sales & Development strategies, stakeholder relationships, internal budgets, performance reporting, staff mentoring, training and overall troubleshooting processes. Providing vision and inspiration by leading from the front to produce strategic plans by building the customer experience, great pride is given by seeing companies successfully manage change through the medium of Sales, Marketing and Business Development, along with economic growth, Project Management and change implementation techniques.
To be able to contribute significantly, as part of the team, towards the attainment of the corporate goals of the company, while at the same time provide for my personal growth by helping me become a self-fulfilled person. I have excellent records in project management, customer support and virtual assistant . I am very hardworking and dedicated to the tasks given to me and I would be honored to be working in your business.
12 strong years of business process outsourcing experience with expertise that varies on different platforms: Customer Service and Quality Assurance -Quality Guidelines review and creation -Quality continuos improvement using lean process to six sigma methodologies -Quality failure analysis -Escalations and Service recovery -Basic customer support on 3 channels (phone, chat and email) -Basic data entry jobs Training and Research -Training plan and material creation (AV presentation) -Training evaluation analysis -Basic research (Data collection, Analysis, Reporting and Communicating) Project Management -Traditional, Agile and Lean project management approach -Activity planning, organizing, mobilizing, motivating, completion and analysis
I am an experienced Sales and Account Management individual with solid background in consultative and solutions selling for Corporate and Enterprise Accounts. I have vast experience in customer relationship building and customer service team supervision. I have handled numerous complex customer complaints and adept in effective problem solving techniques being exposed to negotiations with high level decision makers. My previous post includes project management and demand planning. I am a flexible individual and a team player who can work with minimum supervision. With my career success in the Telecom industry, I am seeking a professional opportunity where I can demonstrate and apply my solid and proven customer service and account management skills. I am also trained in other key areas as well as in Six Sigma which can significantly impact your goals and objectives. I look forward to an opportunity to discuss the value my skills and abilities can bring to your prestigious organization.
Provides project management support to call center projects for timely delivery and on budget. Ensures all projects are managed from end to end by tracking progress regularly. Liaise with all areas of the business to assist in the implementation of solutions in line with key business objectives and drivers. Performs administrative tasks related to project management including tracking and reporting on project timelines. Assists in the coordination of project activities and preparation of project documentation. Handles and manages projects.
Experience with more than 5 yrs in Both, Customer Service, Sales and BPO Industry. 1.Customer Service (voice and non-voice support) 2.Project Management plan and application 3.Team management Training 4.Quality management Training -Report preparation in a daily,weekly and monthly basis