Basics - Native & eloquent English speaker with ‘Queen’s English’ accent. - Trained by British Telecom in England for Customer Services & Directory Enquires. - Fast & accurate typing skills. - Administrative & Project Management experience. Technical - Strong I.T. technical support skills. - Trained by Dell EMEA in Slovakia for the Alienware Hardware support dept. - Currently contracted as a community manager and tech support for a renowned indie game company. (2 years ongoing). Creative - Strong Creative skills. - Strong Photoshop skills with an advanced Photoshop set up. - Graphics tablet user. - Experienced 3D Texture artist familiar with .dds format. Extras - Trained as an English teacher & able to speak International English. - Well versed with the International community both on and offline. - Able to understand and work with accents. - Owner of a strong character with willpower and the ability to work without supervision over long periods. - Hard core video gamer since a child. ------------------------------------------------------------------------------------------------------------ History Under 18 (Legally & parental approval) - Private Riding Stables - Groom at weekends and evenings - Fashion model - for Models South West - Racing stables – Jockey and Groom Age 18 – 20 - Croupier – Torquay Casino - Waitress & Bar staff - Torquay Age 20 – 30 - British Telecom – Customer service call centre operative - Private rental Agency – IT & admin support Age 30 – Present - Dell EMEA – Hardware support officer for the Alienware dept. - MGV Productions, Corporate video production - IT Operative, Accountant & admin. - Freelance 3D texture artist - Greenheart Games – Technical support & Community management
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IT technical support officers are mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them. Individual tasks vary depending on the size and structure of the organisation, but may include: *installing and configuring computer hardware operating systems and applications; *monitoring and maintaining computer systems and networks; *talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues; *troubleshooting system and network problems and diagnosing and solving hardware or software faults; *replacing parts as required; *providing support, including procedural documentation and relevant reports; *following diagrams and written instructions to repair a fault or set up a system; *supporting the roll-out of new applications; *setting up new users' accounts and profiles and dealing with password issues; responding within agreed time limits to call-outs; *working continuously on a task until completion (or referral to third parties, if appropriate); *prioritising and managing many open cases at one time; *rapidly establishing a good working relationship with customers and other professionals, e.g., software developers; *testing and evaluating new technology; conducting electrical safety checks on computer equipment.
PVVS Kiran Kumar Agency Contractor