Customer Care, Customer Service Reprs, Tech Support

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Ivory G.

Ivory G.

Experienced and Educated Executive Admin Assistant

United States - Last active: 06/07/2014 - Tests: 1

In my past 10 years I have been an executive assistant that also performed the role of an assistant office manager, a receptionist, a customer service representative, a customer service trainer in and out of a call center environment, efficiently worked out of my home office setting appointments, and have had the experience of being teller/member service rep. I have managed budgets, kept company calendars, answered multiple phone line system, planned events, developed marketing ideas, kept logs of my hours and appointments set in my home office, and accurately organized office documents to keep things running smoothly as an assistant office manger. With my recent marketing degree I have a thorough knowledge of successful marketing techniques and familiarity with the complete MS Office Suite. I pride myself in the ability keep things organized to maintain a streamline and effective home office. Overall, I am an experienced, energetic, sharp, friendly, goal oriented, quick learner with a track record of unmatched customer service and people skills that led to success in meeting and excelling company goals. I acquire a knack for leaving a good impression in business relations, therefore, adding to the customer base throughout my employment history. I have received recognition for a creative marketing idea that increased the company’s overall bottom line. Motivated and ambitious with excellent interpersonal communication, creative marketing techniques, relationship management, and presentation skills, a proactive leader with a passion to execute goals, deliver customer satisfaction, and improve the financial outlook for whomever I have the pleasure of working.

$16.67 /hr
123 hours
4.96
Muhammad Raffay

Muhammad Raffay

Sr. Server Support Engineer / Consultant

Pakistan - Last active: 08/31/2014 - Tests: 2 - Portfolio: 5

I am result-oriented IT Professional (having more than 7 years of Experience) focused towards company’s operational goals by keeping abreast with current and emerging IT technologies. Core competency attribute as the management experience of supervising team of skilled human resources responsible for smooth IT operations; nevertheless has the ability to work as team member or in individual capacity. Substantial Project Management aptitude of planning, designing, and implementing large-scale Enterprise Network / System Infrastructure, Security Operations Center (CCTV/Bio-Metric appliances), Windows Active Directory, Microsoft Messaging and Collaboration and Back office Application Services along with different emerging technologies as per organization need. Also, have the knowledge of deliver cost effective solutions which meets the business requirement. And, ability to conduct AS-IS, TO-BE and GAP analysis to enhance business processes. Some of my salient achievements: • Bachelors of Engineering in Information Technology (B.E. IT) • Cisco Certified [CCNA 640-802, CCNP Cisco ID: CSCO13826485] • Juniper Certified [JNCIA-EX, JNCIA-ER, JNCIS, JNCIP Juniper ID: JPR81316] • Microsoft Certified System Engineer (MCSE 2003, Coursework) • Corporate IT Security- (Computer Networks Security) Design Experience: • Active Directory 2003/2008 • Microsoft Exchange 2003/2007/2010 • Microsoft System Center Operations Manager 2007 • Firewall (Cisco ASA, PIX525, Sonicwall NSA 3500, Juniper SSG 140) • Cisco Routers 800, 1600, 1800, 2800 • Cisco Switches 2900, 3500, 4500, and Extreme BD6800, x450, Summit 48si, HP ProCurve 2810, 1800 Specialties • Data Center Development • Network infrastructure design • System infrastructure Integration • Point-to-Point Wireless Solution • Unified messaging • Custom software development • Risk management and data security • Disaster recovery planning • Structured Cabling Solutions

$16.67 /hr
37 hours
4.99
Patrick F.

Patrick F.

Web Design and Developer specializing in Joomla an...

United States - Last active: 10/23/2013 - Tests: 4 - Portfolio: 6

Currently I work in web design, web development, Joomla, Wordpress and tech support on a daily basis. I will say I know a lot, but definately don't know everything. I am a natural problem solver and I'm always looking for problems to solve. So, working here at oDesk gives me that opportunity to solve problems. As well as, improving my current abilities and adding new ones. Information in my field is always changing and expanding, so the likelihood of knowing it all is just not possible. But I can always improve of my current knowledge level.

$14.44 /hr
95 hours
4.95
Lee B.

Lee B.

Senior Web and Database Designer/Developer

United States - Last active: 11/28/2014 - Tests: 4 - Portfolio: 6

Dear Hiring Professional: I am a Senior Developing/Programming professional with knowledge of and experience in creating and maintaining a variety of technologies. Also, I have knowledge of and experience in re-designing existing websites to improve the flow of information, presentation, and dynamics of the total website. Also, I possess skills in line with other operational (programming) departments and procedures that will aid in the understanding of business needs as translated to information technology. I am fully capable of and have offered such skills and knowledge remotely. The following is the experience I can offer your organization: • Front-End Coding Languages: HTML5, Javascript (AJAX), ActionScript 3.0, CSS • Back-End Coding Languages: Visual Basic.NET, C#.NET, PHP5 • Client Side Development: jQuery and YUI Javascript libraries and frameworks • Microsoft Visual Studio (ASP.NET (to include MVC), ADO.NET, Entity Framework) • SQL (to include SQL Server, stored procedure building & modifying ) • SQL Server Reporting Services (SSRS) • Unix/Linux Shell Scripting • Smarty PHP template engine • Codeigniter PHP framework • Adobe Creative Suite (Dreamweaver/Photoshop/Flash/Illustrator/Fireworks) • Source Control Software (Visual Source Safe, Team Foundation Server) • Windows Services, Web Services • Windows Communication Foundation (WCF) • Silverlight (to include XAML) • .NET Framework 2.0/3.5/4.0/4.5 (Entity Framework, LINQ, MVC) • Software Development Life Cycle (RAD, SCRUM) • RAD and DevExpress Controls • AS400 • Microsoft Office (to include Word, Excel, PowerPoint, Access, Project, Visio) • Data Storage Design, Development, and Management • Site color scheme, graphics, and layout design and development (UI Development) Also, my resume is attached. If you would like to speak with me, please feel free to contact me through email or through direct line at 901-463-8996. Sincerely, Lee Brantley II

$55.56 /hr
86 hours
4.64
Rita Dillow

Rita Dillow

NEWSPAPER EXPERT CONSULTANT & TRAINER

United States - Last active: 12/10/2013 - Tests: 10 - Portfolio: 14

Over the last 25 years, I was an advertising salesperson in print, an advertising sales manager in print (major daily and community newspapers, and specialty publications). I owned, published and designed my own local community newspaper delivered to an upscale community for 7 years. I'm a very experienced graphic designer, print layout specialist and marketing expert in all forms of media. I am an experienced training manager, instructional systems designer, needs analysis expert, and platform speaker and adult trainer. In my past, I've been a project manager for a very large project (using Gantt charts, etc.). I've been a top sales producer through the products I both created and sold for others. My clients love my work. Regardless of the type of business you're in, in 20+ years, I've had experience working with very type of business as an advertising and marketing guru, and a consultant and coach for other problems leaders, managers and salespeople encounter. And, I create designs and ads that get results based on my clients' needs and expectations. I have over 20 years of management experience, and a small advertising and printing agency, and the acumen, knowledge and experience to help with many problems encountered in businesses.

$33.33 /hr
994 hours
4.93
Alin Daniel Stanciu

Alin Daniel Stanciu

IT professional (MCP) with 15 years of experience

Romania - Last active: 2 months ago - Tests: 11 - Portfolio: 1

I provide high quality services in following areas Administration and solution architecture: - MS Windows Server 2003 - MS Windows Server 2008 / 2008 R2 - MS Windows Server 2012 - MS Windows 8 - MS Windows 7 - MS Windows XP - Active Directory - MS Exchange Server 2003 - MS Exchange Server 2007 - MS Exchange Server 2010 - MS Exchange Server 2013 - Office365 - Hyper-V - VMWare - Citrix - Network services (DNS, DHCP, Remote Access, NAP, etc.) - Network inventory and monitoring - Security auditing - Application and desktop virtualization - Server virtualization - Server and application monitoring Documentation: - IT policies (for end users, security policies, cross-departmental policies, etc) - Create Step-by-Step guides - Create video-tutorials - Create manuals for various SW products - Translation EN->RO, proof reading

$30.00 /hr
53 hours
5.00
Yasmine Bennis

Yasmine Bennis

Business Analyst

Morocco - Last active: 2 months ago - Tests: 7

My ultimate goal is to experience my skills and put them into practice; My professional goal is to build a Consultancy Business which mission will be to take organizations to the top, by provide them with the most adapted diagnosis, build the most innovative yet appropriate solutions and deliver change through careful planning. Myers-Briggs temperament sorter/personality test profiled me as an ENTJ; some of my strenghts are : An ability to leadership and the desire to move forward with an organization's goals , Good verbal and writting skills, Decisiveness and Strategic abilities, from which reasoning,creative problem solving, strategic thinkig and the ability to develop new systems and structures. I also have developed an ease with languages; french and arabic being my mother tongues, and have gained valuable experience with customer service during my college years and through the different jobs I had.

$16.67 /hr
973 hours
4.66
Barbara E.

Barbara E.

Freelance Web, Android and Software Developer | Un...

United States - Last active: 12/29/2013 - Tests: 4

Do you need a professional self-starter with proven interpersonal, customer service and problem solving skills with a reliable track record of working independently? My family situation required me to work from my home office since January 2009. That ended over a year ago so I’m fully available with a professional office, new equipment and freshly updated software development skills. Having a wealth of experience in customer service, financial, economic, software and technical fields, solidified with education, I am seeking opportunities to work for you while adding to my education and portfolio. My skills include: JavaScript, JSON, jQuery, HTML5, CSS3, Ruby, C++, UNIX Shell Scripts, FORTRAN, Basic, Machine and Assembly languages. Cordova (PhoneGap), Ruby on Rails and WordPress development. Pivotal Tracker and GitHub project management. Agile and Waterfall development including Object Oriented Program Design patterns and use cases. Automated testing and test development. Regression testing of Internet Explorer client-server software and communication for protocols - Open Systems Integration, Local Area and Wide Area Networks, X.25, RFC-1006, ESIS/ISIS/TARP. Operating Systems: Microsoft Windows: 8, 7, Vista, XP, NT and 2000; UNIX: Ubuntu, Oracle Solaris, and IBM AIX. Software Test Suites: Mercury Merant and IBM Rational. Certified Software Quality Engineer (CSQE), American Society for Quality, 2001. www.ASQ.org. Basic Engine Repair Certification for 4 cylinder, 6 cylinder, Miller and rotary gas engines, Mazda (North American Operations) Great Lakes Training Center, 1997.

$15.56 /hr
214 hours
5.00
Andrew Robertson

Andrew Robertson

Writer/Editor, Researcher, Photographer, Photo Ret...

United States - Last active: 04/29/2013 - Tests: 30 - Portfolio: 8

Over the last several years, I have honed my skills in photography, research and writing. I am technically proficient in Photoshop, Illustrator, the MS Office application suite, and the OpenOffice application suite. I have experience in graphic design, although my talents shine in model and product photography. Additionally, working in the IT field for the last five years in technical support, systems and database administration has prepared me for integrating myself into any technically proficient team to provide assistance and support when needed. My research background is two-fold. First and foremost, I have a background in academic psychology, and thus I have developed superior skills in research and writing, and I am well-versed in APA format. In my IT experience, I routinely researched subjects and wrote reports and documents based on that research. Finally, I have some web design experience in PHP and mySQL. I have built several private web applications for individuals and small companies, and have designed several websites as well. Although I am not available for large-scale design and coding, I may be available for designing and coding small sites. My competency lies in photography, research and writing. My IT and psychology backgrounds makes me an asset to a variety of research and writing teams of any focus.

$25.00 /hr
54 hours
5.00
Addie Rich-Kirton

Addie Rich-Kirton

Expert Administrative Support

United States - Last active: 11/22/2014 - Tests: 10 - Portfolio: 3

Over the last 10 years, I have developed a wide range of skills in the management of office base worked. Creation and receiving of invoices for large city council department. Management of conference rooms and data. Numerous award winning public speaking engagements. To find out more about my skills and services, visit my website: http://www.gogirlphoenix.com/ Some experience with Oracle, Powerpoint, Nortel, and Saleslogix.

$20.00 /hr
4,472 hours
4.96