Account Manager Experienced in account management particularly for promotional items. Call clients to sell the product, receive calls from customers regarding product inquiry, and exchange emails as well until sale is done. Customer Service Representative Attended customer's need and inquiries. Assisted clients as well regarding educational services. Appointment Settler Experienced in setting appointment for clients such as doctors and health specialists. Online English Teacher Handled beginners to advanced Korean students, teaching them Grammar, Pronunciation and Vocabulary.
Over the last three years I have been a Customer Service Representative and Telemarketer, and have been a QA Specialist which includes tasks such as data entry, facilitating meetings, agents evaluation and help them by providing feedback. I started as a TELEMARKETER who relentlessly entice prospective customers to buy products or services. After almost a year of telemarketing I decided to venture for a more challenging job which enhances my customer service skills. I worked as a CUSTOMER SERVICE SPECIALIST, I help people over the phone processing their request on the account. Everyday I make sure my customers needs are being expedited to their satisfaction.With Odesk I was able to experience being researcher , data entry especialist and virtual assistant with outstanding feedbacks from my Buyer. I have experienced working on different areas of Call Center work. I am knowledgeable in computer and its programs thus making my task easier to perform. All of these experiences has given me the chance to improve myself professionally. The main reason why I have decided to do home based work is to be able to give a considerable amount of time with work while being with my family.
To work in a growth-oriented, technology-based setting demanding strong organizational and interpersonal skills as transcriptionist, data entry, customer support that expands my knowledge and provides me the opportunity to utilize my skills & abilities to its fullest potential. I have worked for 3 years in medical transcription and customer service. Though specialized in medical transciption, I can equally apply my skills to other English transcription needs. Transcription Specialties: • Excellent auditory and keyboarding skills. • Typing speed of is over 80 wpm. • Transcribe verbatim, unless otherwise instructed • Transcribe audio files in a timely manner. • Ability to include accurate time stamping throughout document. • Transcribe verbatim, unless otherwise instructed. Customer Service accomplishment/responsibilities: - Top Sales Performer - Mini Team Sales Coach • Provide quality service via inbound/ internet of clients concerns and Fulfill Order. • Making sure that all the issues are resolved very accurately and promptly • Responsible for providing quality service and support in various areas • Responsible for gathering customer information, fulfill customer needs and educate them.
I use to be a professional call center employee who is looking for an alternate job. I was able to work with big call center companies here in the Philippines . I took calls for reputable clients like Microsoft Xbox and T-Mobile USA. Attached are some of my tasks for the past 2 years.
I was a Customer Service Representative for almost 7 years, on and off. I've handled different kinds of accounts: Customer Service (telephone) on Credit Cards for an international bank, Customer Service (telephone) for a US-based mortgage company, Customer Service / Chat Support for an online auction site, Inbound Collections Representative for an Australian Telco, Technical Support for an American satellite TV provider, Technical Support for a UK-based account, and Technical Support for an American Telco. I also have experiences in upselling and outbound telemarketing, and i do have an extensive knowledge in phone ethics and e-commerce legalities and procedures.
I'm a very committed person and what I'm looking for is a company I can work with for longer periods of time. For me, the fundamental building block of excellence in customer experience is consistent performance of the basics in a way that meets expectations. And while meeting expectations is not an end goal, it is the base upon which superior service must be built. The product should work as expected, and the service should be provided as expected. Customer Service Representative: -handled prepaid and postpaid accounts -incoming and outgoing calls -email handling -basic service troubleshooting -technician scheduling -ticket handling -job order handling
I have been in a call center industry for 5 years giving me all the training as a Collections and Customer Service Associate. These training enhanced my written and verbal communication skills, multitask and listening skills, learned how to work by having a conversation. These capabilities, skills are the key to a Productive Company.
My goal is to work in an independent at home environment leveraging my personal abilities and strengths, augmented with the considerable experience and skills achieved through my relevant work history. In my experience as an administrative assistant I have performed various administrative duties including both email and phone responsibilities. I have been working as a teacher for many years and I have taught a wide variety of topics from computer software to life skills. My phone and interpersonal skills are excellent. I am a very outgoing person who thoroughly enjoys dealing with a variety of customers and being able to assist them. I have 20 years experience in top quality customer service and strive to deliver the best to each and every customer. I also have the discipline to work well independently or in a team environment. As a writer for over 20 years I am familiar with having to follow guidelines and time restrictions. I have written on a wide variety of topics and writing is my first love and will always be something I am passionate about. I am currently working on my first book in a 5 part series. Words are my greatest tool and it is how I connect people with each other and evoke emotions about things that need to be seen. I feel that with my acquired experience I would be an asset to your company and will work hard to meet the objectives set before me. I am passionate about helping others and believe there can be no better way to find fulfillment in life.
Establishing and developing professional rapport with various companies. Core Strengths Large cash/check deposits Shipping and receiving International sales support Customer service Invoice processing Credit card processing Multi-line phone usage Adaptability data mining and exporting data into both Excel and CSV formats Data scraping Conflict resolution Strong organizational skills Creative problem solver Excellent communication skills MS Windows proficient Courteous demeanor Accomplishments Conflict Resolution Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction. Customer Follow-up Ensured that customers were satisfied with company products and services by doing purchase follow-up calls. Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Monetary Transactions Handled cash, check, credit and automatic debit card transactions with 100% accuracy. Telephone Service Professionally processed 100+ calls per day, providing information and service to ensure customer satisfaction.
I would like to offer my professional and personal competences: • Experience as Marketing and Sales coordinator • Experience as Customer support • 3 languages - Italian,English and Danish • Office super user • Analytical and systematic • Flexible and collaborative • Good at creating relationships I worked as a marketing/ sales coordinator for B2B, non-profit organizations and consulting firms. I have been engaged in developing different strategic marketing plans followed by sales activities by phone, e mails and mails campaigns.I also produced various promotional materials such as brochures and power point presentations for potential clients. A strong desire to improve my English led me to Cisco in North Ireland, where I obtained a job as pre sales agent/customer supporter in 2005 after 2 months of training as a consultative seller. As pre sales agent I contacted current end potential clients by telephone and I conferred with business owners and decision makers by telephone offering information about products, services and solutions to their business. In one year I managed to generate about 100 leads both by means of outbound and inbound calls. As customer service agent I conferred with customers by telephone and e mail giving information about Cisco website and recording and solving their challenges. I received very positive feedback from my customers for my professional and service orientated approach. At Cisco we met with Corporate in video and telephone conferences, and we were asked to participate with our ideas and proposals. I found this way of cooperating very fascinating and useful for the business and for the working environment. We all contributed to solving the daily challenges and supported each other. It was a very good learning process for me. I came to Denmark in 2006 where I had a job with an online bank, Saxo Bank, as Private Client Service Officer. The last years I worked as remote translator and remote Customer Support Agent. I would like to get an opportunity with your company. I hope hearing from you soon. Yours sincerely, Teresa Simone .