Demonstrable skills and experience in both Enterprise and SME (MSP Clients) Project and Programme Management, based on the principles and methodologies of industry standards such as PRINCE 2 and PMP. With further demonstrable experience of managing teams in excess of 30 members including local hire and remote resources, together with all aspects of annual performance appraisals, and contractor negotiation, with an excellent understanding of the latest ITIL methodologies for ITSM. This specific experience has been gained from over 10 years of managing distributed teams and environments across multiple time zones and cultural forums, through Application and Infrastructure Support and Project and Change Management to have a complete understanding of the both SDLC and ITSM and how to make them successfully coexist. I have developed and managed enterprise grad SLA’s, OLA’s, UC’s and KPI’s framework, for both internal IT staff and external supplier resources to meet with industry and global regulatory requirements. Responsible for ALL Sarbanes Oxley (SOX) reporting and owner of ALL SOX controls for UK. I have a professional, adaptable, and competent approach to both Resource and Stakeholder management. I am more than comfortable with working in an integrated IT environment or as a consultant. I have a strong mix of corporate enterprise, SME and entrepreneurial experience, and to expand on that, my experience has afforded me the ability to learn the complex matrix management structures and business models which predominantly gained within Global Financial Services Industries (Investment Banking and Global, Corporate and Specialty Insurance). Where conversely some of my most recent and earlier career experience was based in one of the most competitive customer service industries, and to achieve success in this, I had to be flexible to market conditions, so that I could maintain strategic focus so as to continually meet my financial targets. The combination of my career experience has provided me with the opportunities of working in USA, Belgium, France, Spain, Gibraltar, Abu Dhabi and secondments to Brazil, Mexico and APAC, for projects that I was either managing or transferring to local piers and latterly I had responsibilities for USA, Germany, Italy, Switzerland and Denmark. I am confident that I have a strong comprehension of global business environments and managing diverse IT Departments across a multicultural platform. I feel that I am confident and excellent communicator and am completely at ease with interacting and influencing piers, partners, subordinates and executive management, both internally and externally to my working environment. Throughout my career, I have remained technically competent, complemented by my training and experience with Prince 2 and ITIL methodologies. I am a strong communicator, who is confident and experienced in influencing business and IT stakeholders-up to and including-CIO/Managing Director Level.
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To generate unique services to the business technological sector through the process of implementing strategic procedures and solutions, thus lowering business cost and maximizing on deadlines.
With 8 years of experience in a call center industry, focusing on Technical support, Billing and Customer Service, my end goal is to provide the highest quality interaction to my clients. My expertise involves providing online support through extensive research, data entry, email support, customer service, technical support, hiring, training, data mining and analysis.
9+ Years Experienced,Highly skilled Test Developer From Bangladesh:Work Areas. 1. Performance Testing, Debugging, Profiling & Investigation(Jmeter, LoadRunner, ANTS,DotTrace, Yourkit)** 2. Automation/Unit Testing in Web and Mobile Apps(Selenium, CodeCeption, Robotium, Sahi, Pex-Mole-Calabash)** 3. Software/Framework Development / Data Scrapping(Java/C#)** 4. End to End Software Test Design/Planning/Strategy** Exp : http://shantonusarker.blogspot.com/p/experience.html . Offers : http://shantonusarker.blogspot.com/p/hireme.html . My Gadgets & Gears : http://shantonusarker.blogspot.com/p/gadgets.html* Experienced areas : -Performance testing in JMeter/Load UI/SOAP UI/ WAPT/LoadRunner/Visual Studio Load Test/WinRunner/WCF Test -Performance Profiling and Investigation for DotNet and Java Application using ANTS, DotTrace, Yourkit, PerfView, VisualVM, Hprof. -Functional testing/ Framework building in Selenium/Sahi/Coded UI, VS Test/TestComplete/TestNG/NUnit/XUnit/JUnit/Robotium/MonkeyTalk/Pex/Mole/Behave -Flash Automation using Genie/Flash Selenium -BDD with cucumber, Calabash-android, Ruby -Developing tools(C#,JAVA, C++) for testing ,validation & reporting. -Bing Map API/ Google MAP API integration with c# and java -Data Crawling/Scrapping using JAVA(Jsoup/nutch/solar) & C# DotNet -Unit Tests and Integration Tests on a. C#, ASP.Net,SharePoint 2010(on Layer Architecture with Nunit,XUnit, MS Test, PEX, Moles ,Behave) b. J2EE, J2SE (Junit, TestNG, c. Android (Junit, Robotium ) d. PHP(php unit) /codeception/ CasperJS -Mobile Automation using Robotium /CalaBash/Monkey Talk -Security Testing(SQL Injection, Pin-testing, Cross Site Scripting) with Acunetix and Firefox/chrome extensions -Bug/Issue Investigation(Root Cause Analysis) and Tracking -Software design and documentation using UML 2.0 for Layer Architecture. -Training in SQA/Testing & Development (JAVA,C# .Net)
Extremely competent with all aspects of web hosting, server administration (Linux) and IT security. I've been in the hosting industry for 7 years, 6 of those founding and running a highly respected UK company exposing me to most control panels, LAMP, monitoring, hardware replacements etc etc. Additionally I have substantial experience in operations management, online marketing, leading customer support and online payments (notably: increasing conversions, simplifying the order process and reducing chargebacks). I can work with you for short or long-term adhoc projects for both startups and larger enterprises for tasks such as website/server migrations without downtime, increasing server security & performance, setup of servers/networks etc and automation/monitoring. I can also give advice on the day-to-day running of IT (specifically eCommerce), assistance combatting chargebacks to reduce the risk of lost processing and help you provide better customer support. Please review my oDesk freelance work history.
My Experience began on 2003 by providing Technical Support for Microsoft's Internet Service (MSN). It was a great jump start to my technical career by providing high quality technical support and great customer service to U.S. Customers. In 2005 I had the opportunity to begin working for Dell Computer's - Technical Support. I've been an Resolution Specialist from 2005 up to June 2012 managing the technical aspect of the teams and providing support to the agents that take calls. I am CompTIA A+ Certified - Remote Support Technician (COMP001006357057). Developed various Web-based Tools utilized by Dell Technicians for the departments I've worked on. My duties as a Resolution Specialists range from Technical Knowledge on the Software and Hardware end. Troubleshooting know-how, Knowledge on dispatching & shipping parts through FedEx, USPS, Unisys, Bantec & Qualexserv, Call auditing & quality assurance, Trained on irate caller deescalation process. An experience I think that has great value is being Manager on Duty on the department's (SMB - Small & Medium Business) floor. Which meant that my duty was to manage all the calls coming in to our group and make sure the process would meet all the goals set by Dell's Global CCO (Call Forecast Dept.). This were I learned the call center aspect of the job such as metrics like AHT (Average Handle Time), ORR (Offer Run Rate), Measuring Inbound calls vs Intervals. Staffing vs Breaks & Lunches. From June up to know I have been working on the Process Engineering department as a Process analyst providing various reports on Call Handling, Staffing, RDR (Repeat Dispatch Rate) Metric. Have Advanced Excel & Intermediate MS Access skills. On the relationship & teamwork side of my work experience. I’ve been able to succeed with my teams by establishing great relationships with my teammates and this way, drive to influence them in a positive way, so they can visualize a goal in a manner they can reach and exceed the business’s expectations. My main focus has been to learn as much of the business and understand the best way at approaching the role I’ve had the opportunity of undertaking. Also, I’ve taken the task at analyzing and determine the most efficient path to reach the goals on the teams I have been a part of, and have definitely been successful at making the teams reach top spots in group rankings.
The multidisciplinary nature of Mechatronics & control engineering coupled with my distinctive ability of devising unique solution to the day to day problems actually accounts for the so far illustrated delivering of creative engineering solutions. Engineering Graduate together with past proven track record of measuring and controlling has been working for me to plan, develop, design, and maintain E&I; systems for one or more as required by the Engineering Department and/or contractual obligations of our clients. Hand on experience in programming/ development of DCS, PLC's, SCADA systems on industrial scale enable me to sharpen my skill on real time basis. Programming of microcontrollers in C, C++ , Using MATLAB, PCB designing, CIrcuit analysis, Engineering design & codes review, Projects coding are e the traits which an enginner needs in order to survive in this harsh world & Iam doing it quite fine. In addition to that the commitment to constant learning has been really supporting to me in my sincere endeavors of going with the evolving time thereby polishing my technical knowhow very frequently. Familiarity and sticking to ISO, IEC, JIS standards is thus illustrative of the aforementioned statement. The very same adherence also indicates my excellent ability to comprehend technical regulatory guidelines. Experience & Qualifications Having four year of experience in process control & automation industries. Completed various engineering projects which includes but not limited to the followings 1- Design of automation system for industries, 2-System architecture development 3- development of I/O loading philosophy 4- Logic Development & modification as per design requirement, 5- Development & modification of HMI's, network systems & simulation environment. 7- Design of scada systme. 8- Robotic control development. 9- Electrical drawings & circuit enalysis. 10- Project Management Currently I am working on wind power project with multinational firms. Project is in procurement phases . My team is responsible for the design of electrical distribution design analysis. Certified Engineer in instrumentation & control. Certified control engineer from multinational company. PMP certified. Active member of open source club Lahore.
Graduated since 2004 with a course of Business Management, since then been working in different industries such as Retail, Call Centers, BPO and Media. Working on different regions such as MENA and US for international accounts on technical supports. I have always been keen, prompt and very versatile towards work. Easy to get along, a good listener and always suggests positive ideas to better enhance once tasks for positive outcome. Good communication skills and knows how deal every situation in a calm manner. Currently, I am based in Dubai, UAE working as a Media Photographer in one of the largest publications locally. I have been dealing with lots of people and personalities on a daily basis as the job requires. And personally I always choose to excel in each and every situation that life will throw me.
I am very proud of and have either worked for or delivered for various large corporations and giants in the industry, or their clients. I work/delivered for one of the largest: • Leading advisory service organizations (South Africa, US, and Australia)(2 of the Big 5) (Deloitte & PwC); • Social media company in the World (US) (Twitter); • IT Networking companies in the World (US) (Cisco Systems & Alcatel-Lucent); • Health care providers in the US and Australia (WellPoint & DoH); • Nuclear Energy provider in the US (Exelon); • Financial institution in South Africa (Old Mutual Group); • Criminal investigation unit in South Africa and Australia (SIU); • Gold and Platinum mining company in South Africa with global operations including US, Asia and Australia (GoldFields); • Municipality Government in South Africa (City of Johannesburg); • Largest carrier and internet service provider in Australia (AAPT & Telecom NZ Group); • Largest carrier and internet service provider in New Zealand (Telecom New Zealand ); and • Sole provider of NEC/Nitsuko PBX equipment in South Africa (Logitel Telecom). I have significant experience in the Telecommunications, Networking and Computing environments spanning the Telecommunications, Financial Services, Public Sector and Business Consulting service industries. As part of several of the projects I worked on, over the last 13 years, I gained Management, Team Leading, Project Management, technical design, implementation, operational, hardware and application specific skills. In most of my delivery efforts I almost always had to deal with vendors (software or hardware), integrators and internal departments, most of the time being absolutely crucial to delivering a successful projects. In my profession I am almost always advising, managing projects and/or staff, procuring, or recommending applications, tools or services. I support my clients in their many endeavors and delivery activities that enhance their operations or organization. I have a solid technical background established from years of experience in the technology industry which started in the Telecoms industry. I have also managed and operated various IT operations/departments both private and public sectors. I have the skills and capabilities to manage IT, consulting-based or systems related projects.. Let me help you with your project, hire me today!
I am able to do everything regarding to IT except coding/programming. I was born in GERMANY and got educated there and worked there for many different IT Services - from teacher to executive IT System engineer.