I have experience in Outbound & e-mail sales & marketing, and Customer Service Support. I can fix, troubleshoot, and upgrade mobile phones, and desktop computers. I have above average typing speed of 75 WPM with good accuracy. I can also perform jobs like data entry, web designing, writing, researching, etc. - I can be your all-around virtual assistant.
Technical Support Job Cost Overview
Typical total cost of oDesk Technical Support projects based on completed and fixed-price jobs.
oDesk Technical Support Jobs Completed Quarterly
On average, 229 Technical Support projects are completed every quarter on oDesk.
Time to Complete oDesk Technical Support Jobs
Time needed to complete a Technical Support project on oDesk.
Average Technical Support Freelancer Feedback Score
Technical Support oDesk freelancers typically receive a client rating of 4.58.
Worked in a BPO industry for more than 3 years now. My first job was a Technical Support Representative at Sykes Asia Inc., who works for one of the largest Companies in the US, AT&T. Answering phone calls for a year and 5 months, Transferred to one of the world's leading BPO company which is Convergys. I continued my Technical expertise as a Chat & Email support tech agent who represents Comcast. I had a part time job as an online ESL teacher at Lang Rich for 2 months while working at Convergys. After a year, I had my first experience in Sales. I was hired in a publishing company which is called Author Solution, Inc. as a Publishing/Sales Consultant. My knowledge and skills are as follows: responsible for maintaining a professional and satisfied relationship with clients and customers by providing product and service troubleshooting while educating about the features and benefits of their purchase/subscription. Provide client support and technical issue resolution via E-Mail, phone and other electronic medium. Configuration of client's equipment to connect to the Internet via modem/DSL Router. Configure software to connect to Internet application servers. Provide training to clients in the use of system and applications as related to Internet. Specialize in ESL, or teaching English as a second language, teach English to students who speak foreign languages. Teach students how to speak, read and write in English and how to comprehend spoken English. As a Sales Representatives: Contact potential clients, and work to sell them products and services offered by the company. Also handle customer issues as well. You can also reach me through skype for more details: heinz.abad
Laura L. Agency Contractor
Over the last 20 years I have developed skills that range from top notch customer service, administrative support roles, medical secretary, and technical support. I enjoy these roles because I like to help others solve, or resolve issues. I take a lot of pride in my customer service skills, you only get one chance to make a first impression. Customer service is the cornerstone of any business. I am seeking opportunities where I can be an asset to your team and provide my experience, knowledge, and skills to advance the goals of your company. I want to work with clients who appreciate honesty, integrity and a job well done. If that is you, contact me today so I can help you reach your business goals.
I graduated B.S. Mechanical Engineering from one of the most respected engineering school in the Philippines, Mapua Institute of Technology, last 2006 and I have been working in the call center industry since. 2006-2008: Dell Technical Support Representative level 3 (TSR) 2008-2010: Wachovia Phone Banking (CSR) 2010-February 2013: Enrollment Advisor for 360training.com (Sales) I work hard and never had attendance issues in all companies. Computer literate, knowledgeable in office applications like Microsoft Excel, Word and Powerpoint. I love sports, cooking, eating and travel.
Graduated since 2004 with a course of Business Management, since then been working in different industries such as Retail, Call Centers, BPO and Media. Working on different regions such as MENA and US for international accounts on technical supports. I have always been keen, prompt and very versatile towards work. Easy to get along, a good listener and always suggests positive ideas to better enhance once tasks for positive outcome. Good communication skills and knows how deal every situation in a calm manner. Currently, I am based in Dubai, UAE working as a Media Photographer in one of the largest publications locally. I have been dealing with lots of people and personalities on a daily basis as the job requires. And personally I always choose to excel in each and every situation that life will throw me.
Kringcle Verzosa Agency Contractor
With extensive knowledge of business processes and principles in providing excellent sales, customer, and technical support services via phone, email, and chat, including customer needs assessment, meeting service quality standards, and evaluation of customer satisfaction. Efficient in executing overall business SOPs and practices, ensuring that set KPIs are consistently met. Capable of managing and monitoring teams involved in the same aspects of customer and support services. I want to be part of a company that is open to suggestions and will give me room to test out my ideas when applicable to the business, offers a good working environment, and provides challenges and opportunities for growth and development, both career- and skill-wise.
Roberto Estrada Agency Contractor
To experience other field of work and earn extra money. I've been in the field of Technical Support/Helpdesk for the past 6+ years delivering quality customer service for and technical assistance to regular as well as VIP customers.
Ive been in the call center industry for over 6years. My experience in the industry has helped me develop my passion for customer service. I also acquired the ability to effectively communicate with people. I handled calls from some of the leading telecommunication companies in the US like verizon, Time warner cable and BrightHouse Networks. My aim is to provide my employer excellent quality work I'm looking for a challenging career in the customer service/ technical support or email support field but i also love to learn new things. Im a fast learner.