Worked in a BPO industry for more than 3 years now. My first job was a Technical Support Representative at Sykes Asia Inc., who works for one of the largest Companies in the US, AT&T. Answering phone calls for a year and 5 months, Transferred to one of the world's leading BPO company which is Convergys. I continued my Technical expertise as a Chat & Email support tech agent who represents Comcast. I had a part time job as an online ESL teacher at Lang Rich for 2 months while working at Convergys. After a year, I had my first experience in Sales. I was hired in a publishing company which is called Author Solution, Inc. as a Publishing/Sales Consultant. My knowledge and skills are as follows: responsible for maintaining a professional and satisfied relationship with clients and customers by providing product and service troubleshooting while educating about the features and benefits of their purchase/subscription. Provide client support and technical issue resolution via E-Mail, phone and other electronic medium. Configuration of client's equipment to connect to the Internet via modem/DSL Router. Configure software to connect to Internet application servers. Provide training to clients in the use of system and applications as related to Internet. Specialize in ESL, or teaching English as a second language, teach English to students who speak foreign languages. Teach students how to speak, read and write in English and how to comprehend spoken English. As a Sales Representatives: Contact potential clients, and work to sell them products and services offered by the company. Also handle customer issues as well. You can also reach me through skype for more details: heinz.abad
Technical Support Job Cost Overview
Typical total cost of oDesk Technical Support projects based on completed and fixed-price jobs.
oDesk Technical Support Jobs Completed Quarterly
On average, 229 Technical Support projects are completed every quarter on oDesk.
Time to Complete oDesk Technical Support Jobs
Time needed to complete a Technical Support project on oDesk.
Average Technical Support Freelancer Feedback Score
Technical Support oDesk freelancers typically receive a client rating of 4.58.
I have experience in Outbound & e-mail sales & marketing, and Customer Service Support. I can fix, troubleshoot, and upgrade mobile phones, and desktop computers. I have above average typing speed of 75 WPM with good accuracy. I can also perform jobs like data entry, web designing, writing, researching, etc. - I can be your all-around virtual assistant.
Laura L. Agency Contractor
Over the last 20 years I have developed skills that range from top notch customer service, administrative support roles, medical secretary, and technical support. I enjoy these roles because I like to help others solve, or resolve issues. I take a lot of pride in my customer service skills, you only get one chance to make a first impression. Customer service is the cornerstone of any business. I am seeking opportunities where I can be an asset to your team and provide my experience, knowledge, and skills to advance the goals of your company. I want to work with clients who appreciate honesty, integrity and a job well done. If that is you, contact me today so I can help you reach your business goals.
I graduated B.S. Mechanical Engineering from one of the most respected engineering school in the Philippines, Mapua Institute of Technology, last 2006 and I have been working in the call center industry since. 2006-2008: Dell Technical Support Representative level 3 (TSR) 2008-2010: Wachovia Phone Banking (CSR) 2010-February 2013: Enrollment Advisor for 360training.com (Sales) I work hard and never had attendance issues in all companies. Computer literate, knowledgeable in office applications like Microsoft Excel, Word and Powerpoint. I love sports, cooking, eating and travel.
Roberto Estrada Agency Contractor
To experience other field of work and earn extra money. I've been in the field of Technical Support/Helpdesk for the past 6+ years delivering quality customer service for and technical assistance to regular as well as VIP customers.
Ive been in the call center industry for over 6years. My experience in the industry has helped me develop my passion for customer service. I also acquired the ability to effectively communicate with people. I handled calls from some of the leading telecommunication companies in the US like verizon, Time warner cable and BrightHouse Networks. My aim is to provide my employer excellent quality work I'm looking for a challenging career in the customer service/ technical support or email support field but i also love to learn new things. Im a fast learner.
I am a graduate of Bachelor's Degree in Nursing. Making me responsible, and be hardworking. I have a year of being a customer representative from call center environment and a year working online. Having the experience taught me how to handle customers, establishing rapport and being pro-active. The skill I wanted to develop is my socialization which can be enhanced through customer support. And hoping someday to be acclaimed in the said skill. I have a keen interest in technology. I am fluent in English. I am always willing to commit to whatever additional training or education might be necessary to meet the company's present and future needs. I'm also into gaming as this keeps me busy other than work. I strongly believe that there are no limits to personal and professional development. Client satisfaction is my priority.
My career goal is just simple, to work for your company with all the best that I can be. I have a couple of skills up on my sleeve and I know that if your company hires me I can prove to be capable, efficient and effective in any work that has been given to me and show the abilites that I have acquired. I worked in call centers and I can say that I made an impact to my superiors and proved that I am worthy in doing my job and provide them more than what they expected. I worked in Teleperformance that became my first job after I graduated. Luckily that was the first company that I applied to and not to brag but I got hired in the first try in the interview. I was so excited to working as a call center agent and to add to my luck is I got a Technical Support position for VERIZON that is related to my course. I stayed for a year and a couple of months in Teleperformance and I went home to our province to apply for a job there since it is much convenient for me because the site is located near my hometown. I got hired as a Tehcnical Support and as a Customer Service Representative since our scope also has Sales for INTUIT TURBOTAX and after a year I got promoted to a Level 2 Support. The first work at home job I got was with Fortress Holdings. We handled order and refund processing through phone support. It was a great experience that made me want to work at home even more. The second job I got is with Thumbtack. Thumbtack is a website where service professionals search for customers in offering their services. We handle email support, answering every clients' queries and problems with the website. Now I am just waiting for your company to hire me so that I can again serve and to help the company reach their goal and provide them the service and the employee that they are looking for. You won't regret hiring me and I assure you that I will exceed your expectations.
• More than 7 years of successful experience in customer service and technical support with recognized strengths in account maintenance, problem-solving and troubleshooting methods, after-sales support, and planning/implementing proactive procedures and systems to avoid future occurrences. • A multimedia enthusiast with good knowledge of different media tools used for text, photo, and video. • Possesses solid computer skills. With advance knowledge of the major consumer OS such as Windows XP – 8, Mac OSX systems and Linux. • Has good knowledge in TCP/IP and LAN • Has good working knowledge of productivity tools such as MS Excel, Word and Powerpoint. • Ability to train, motivate, and supervise customer service employees. • Highly effective and possesses strong professional integrity • Wide experiences of the Technical Helpdesk industry with specifics on technical troubleshooting methods and customer sales and retention. • Extensive knowledge of printing technologies on laser and inkjet printers. • Excellent knowledge of the different hardware technologies of consumer/enterprise computers whether desktop and/or laptops. • A fast learner, critical thinker and has constant willingness to learn additional knowledge