Customer Service Consultants & Professionals

Showing 6,176 freelancers

Customer Service Consultants & Professionals

Showing 6,176 freelancers

  • Customer Service Professional with 10+ years of work experience

    ➨ Objective: Let my 10 years of experience in the Customer service industry help you present your business in the best light. ➲ QUALIFICATIONS & ➲ SKILLS. ➨ Perfect Attendance over the course of my entire 10 year career. ➨ Graduated Bachelor of Science in Communication … more

    ➨ Objective: Let my 10 years of experience in the Customer service industry help you present your business in the best light. ➲ QUALIFICATIONS & ➲ SKILLS. ➨ Perfect Attendance over the course of my entire 10 year career. ➨ Graduated Bachelor of Science in Communication Arts major in Audio Visual Communication ➨ I’m expert in MS Office, Zoho, Google Drive, Salesforce, Rightnow, Five9, XLITE, Bria, Zendesk, SmartVOIP, VOIP, Mobile phones, RingCentral, Zopim, Basecamp. ➨ Ten years of good experience in the CUSTOMER SERVICE industry. ➨ Organized and Detail Oriented Management Specialist ➨ Expert multi-tasker ➨ My main objective is to provide excellent service, with timely, accurate, and professional results. ➨ I have done many projects like Customer service, Senior Technical Support, Live chat and email support, Telemarketing, Administrative task, Sales, Billing, Outbound support, Team leader, Floorwalker, Coach, Trainer, since 2004. ➨ Enjoy a competitive environment. ➨ Able to work individually or in a team. ➨ Open minded and non-judgemental. ➨ Detail-Oriented, Deadline-Driven Professional AWARDS: ➙ PERFECT ATTENDANCE Awardee (2005-2013) (TELUS International Philippines) ➙ Top Technical support specialist January, February, March, April, June, July 2013 (Ooma VOIP Account) ➙ Top Escalation agent year 2010 (XBOX Account) ➙ Worked before as a TIER 2 support which handled escalation (XBOX LIVE) ➙ Worked before as a Outbound Technical support which labeled as Level 3 Support (XBOX LIVE) ➙ Punctual and well presented. No Absent and late in 8 years with TELUS International Philippines (You can make a background check) ➙ Top Incentives earner 2012, 2013 (Ooma VOIP account) ➙ High Customer satisfaction, First call resolution calls scores from 2007-2013 (XBOX LIVE, SAMSUNG TELCO, Major League Baseball, Ooma VOIP) ➙ TOP FCR for tier 1 Voice in Quarter 1 (OOMA VOIP)  less

    customer-support technical-support technical-analysis chat-support email-technical-support voip-software voip-administration customer-service 00 more less
    • $8.89 HOURLY RATE
    • 4.6
    • 1696 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 8 PORTFOLIO ITEMS
    • 4 TESTS
  • All - Around VA/ Researcher/ Data Entry Specialist & Lead Generation

    I'm efficient and highly organized. This enables me to be as productive as possible on the job. I pay attention to all the details, and like to be sure that everything is just right. My time management skills are … more

    I'm efficient and highly organized. This enables me to be as productive as possible on the job. I pay attention to all the details, and like to be sure that everything is just right. My time management skills are excellent and I'm organized, efficient, and take pride in excelling at my work. I will do my best to be more productive and work honestly and efficiently. I will suggest what I think is right and help my team members when they need my help. Why you should hire me? Because I am a fast learner, smart and reliable. I work efficiently and coordinate well. Now I’m going to give you a short summary about my skill, I hope it will help you determine about my key strength for your job: * I have over 7,000+ hrs working experience at oDesk. * My hourly rate is low & negotiable but I can provide you best quality work. * oDesk verified ID contractor with good feedback score & good test result. * I’m honest & trustworthy, dependable & fast learner. * I have over 6 years of experience being a Virtual Assistant/Data Entry. * I am available 40+ hours a week for your job.  less

    microsoft-excel microsoft-word microsoft-powerpoint data-entry internet-research windows-xp-administration link-building blog-commenting forum-posting google-docs spreadsheets google-spreadsheet data-mining adobe-photoshop photo-editing image-editing lead-generation wordpress seo-backlinking seo-keyword-research seo ad-posting data-scraping email-handling sem google-adsense photo-manipulation twitter-marketing facebook-marketing link-wheel word-processing pdf-conversion adobe-pdf adobe-acrobat gimp customer-support customer-service open-office libreoffice off-page-optimization on-page-optimization virtual-assistant social-media-marketing web-scraping article-writing blog-writing microsoft-publisher microsoft-excel-powerpivot data-encoding graphic-design 00 more less
    • $5.56 HOURLY RATE
    • 5.0
    • 7239 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 17 PORTFOLIO ITEMS
    • 5 TESTS
  • oDesk All-Star Freelancer Club / Admin Manager / 65 wpm

    A "CAN DO" team player who can start immediately. I can multitask for up to 10 online tools or more with very minimal supervision. I work with grace under pressure, committed to work, can meet any set standard metrics/targets … more

    A "CAN DO" team player who can start immediately. I can multitask for up to 10 online tools or more with very minimal supervision. I work with grace under pressure, committed to work, can meet any set standard metrics/targets and a very fast learner. I am very knowledgeable in using MS Office, Excel and Outlook.  less

    microsoft-word microsoft-excel email-handling administrative-support data-entry data-analysis internet-research seo-keyword-research 00 more less
    • $4.44 HOURLY RATE
    • 4.8
    • 5241 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 7 PORTFOLIO ITEMS
    • 3 TESTS
  • Implementer of Sales & Marketing Tactics

    I use my process thinking and over thirty years in sales and marketing within a wide variety of industries and apply it through Lean Marketing Concepts. I put myself through college utilizing the GI Bill, the result of being a … more

    I use my process thinking and over thirty years in sales and marketing within a wide variety of industries and apply it through Lean Marketing Concepts. I put myself through college utilizing the GI Bill, the result of being a member of the 82nd Airborne Division, and as a welder at Asphalt Drum Mixers. This hands-on approach and an education in both in Electrical and Mechanical Engineering has served me well becoming President of that company and later leaving to own Barlow Marketing, re-start Burke Heating Systems and Asphalt Machinery Corporation. A Lean Six Sigma Black Belt that has participated with companies involved in retail, manufacturing, software and professional services along their Quality Journey. In these companies, I have developed and implemented sales and marketing strategies. Always being a process thinker, I attached Lean to the way of implementing sales and marketing and has advanced those practices through Design Thinking and Service Design concepts. The Business901 Blog and Podcast includes many leading edge thinkers and been featured numerous times for its contributions to the Bloomberg’s Business Week Exchange. I have authored four books with the most recent published this past year, The Lean Engagement Team. What others say: In the past 20 years, Joe and I have collaborated on many difficult issues. Joe’s ability to combine his expertise with “out of the box” thinking is unsurpassed. He has always delivered quickly, cost effectively and with ingenuity. A brilliant mind that is always a pleasure to work with.” – James R. “Joe Dager is a leading author on Lean Six Sigma and Marketing and frequent contributor to the Lean Six Sigma Group community. Joe Dager is an experienced transformational executive and Lean Six Sigma Black Belt with deep expertise in implementing value stream marketing systems that assist his clients in achieving rapid results in reaching their targeted customer markets. Joe is polished in the various online networking tools that enrich messaging in areas like podcasts, blogs, audio and video media, event marketing, and qualifying leads into prospects for rapid business development of opportunities. If you are in need of a professional lean six sigma consultant in sales and marketing processes, I recommend networking with Joe Dager, I am confident you will find his approach simple and results-focused.”-Steve B.  less

    marketing-strategy business-plans business-models sales-management social-media-marketing business-coaching 00 more less
    • $55.56 HOURLY RATE
    • 5.0
    • 3154 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 19 TESTS
  • Sys. Admin./ Sales Support/Spiceworks/infuionsoft expert/Forex Expert

    I have outstanding experience of 5 years in increasing the revenue of different companies through Lead Generation, Telemarketing, Web Research giving full Inbound and Outbound Customer Support. I have covered North America, United Kingdom, Europe, Australia, West Africa. I have … more

    I have outstanding experience of 5 years in increasing the revenue of different companies through Lead Generation, Telemarketing, Web Research giving full Inbound and Outbound Customer Support. I have covered North America, United Kingdom, Europe, Australia, West Africa. I have a neutral accent with excellent communications skills. I have managed different accounts for multinational organizations mainly focusing C2B, B2B. Please check my portfolio to see what I have done and what is in progress.  less

    inbound-marketing lead-generation call-center-management telemarketing vmware-administration data-scraping electronics 00 more less
    • $15.00 HOURLY RATE
    • 5.0
    • 2969 HOURS
    • PAKISTAN
    • LAST ACTIVE
    • 5 PORTFOLIO ITEMS
    • 5 TESTS
  • Expert contact gatherer/ Product finder / Invoice processing / ADMIN

    Let me help you with your administrative task. From data entry, web research up to more complex work like adding products or adding contents. My characteristics are : smart, efficient, resourceful and hardworker. Message me if you have task that I … more

    Let me help you with your administrative task. From data entry, web research up to more complex work like adding products or adding contents. My characteristics are : smart, efficient, resourceful and hardworker. Message me if you have task that I can work on. I am online 15 hours per day and a full time oDesk worker. My equipments are: Lined internet up to 2mbps, broadband internet up to 3mbps. Desktop, 2gb RAM, intel dual core with 18 inch monitor and laptop. I also have Quad-core android phone which is important for a VA position. I know how to use these website efficiently: Amazon *Applications: Linkedin MS DOCS AND EXCEL Fashionlista Google Spreadsheet Banklink Mailtester Gumtree Rapportive Hootsuite Ebay Craiglist Whitepages Yellowpages Gmail special features Google map for lead generation And got experience working as: VA Email handling Administrative support Lead generation using different sites. Pinning Images Typing scanned images to ms excel Data entry Product research  less

    customer-service microsoft-excel email-handling virtual-assistant data-analysis internet-marketing social-media-marketing 00 more less
    • $4.00 HOURLY RATE
    • 5.0
    • 5065 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 14 PORTFOLIO ITEMS
    • 10 TESTS
  • Content Moderator - Recruiter - Administrator

    There is an old saying, “Jack of All Trades, Master of None, is Oftentimes better than a master of one…” From its full application, this quote justifies the diverse talents that I posses from all the jobs I have worked … more

    There is an old saying, “Jack of All Trades, Master of None, is Oftentimes better than a master of one…” From its full application, this quote justifies the diverse talents that I posses from all the jobs I have worked on, both online and offline. My professional career started as a Partner of a small restaurant in the Philippines wherein I was able to utilize my management & accounting skills. I learned how to handle people and manage budget in order to properly run the business and maintain profitability. When we decided to liquidate the business, I got an opportunity in the Call Center Industry where I started as an ordinary associate moving my way up to management position, here I learned all kinds of BPO processes from sales, lead generation, customer and technical support, appointment setting, and market surveys. Then my career path took a different turn when I went overseas and I worked in a Construction company as a Plant Supervisor. Here I learned many things, from Administration, to HR (timekeeping & payroll), IT functions, and Database Management. Then... I saw oDesk! And from this point, I maximized and applied all my inherited skills from my diverse work experiences, BUT, at the same time I kept enjoying my pursuit to excellence not relating to any material gain. All while finding the few things that I knew I am truly suited to dominate. And one of my Dominating Talents is on the field of Content Moderation. My objective to my employer/s is to provide Administrative and/or Business service that is relevant to my previous work experiences. To be as productive and as proactive as possible while learning new things from colleagues and the job itself. My Scope of Knowledge and Core Capabilities are: - I Excel in the field of Content and Forum Moderation - PROJECT MANAGEMENT & ADMINISTRATION: Recruitment (Initial and Final Screening), HR duties, Payroll and Timekeeping, KPI Evaluation, & Operations Management - BUSINESS SUPPORT SERVICE: Content Moderation, Web Content Management, Database Administration, Document Control, Web Research, Market Research, Designing and Presentations - BPO SERVICE: Appointment Setting, Lead Generation, Customer Service, Sales, Tech Support, & Surveys I am experienced and proficiently utilizing the following Software and System: - Windows 7, Vista, & XP - Microsoft Office Suite 2003 & 2007 (Word, Excel, PowerPoint, One Note, Access, Outlook) - MS Project 2003, 2007, & 2010 - Adobe InDesign - Adobe Photoshop - Nero Media Suites - Citrix ACCPAC & Summit AEC (Accounting & Payroll Software) - Aconex, Newforma, Autodesk Constructware (Document Management System) - Concerto Ensemble Pro CRM - Timepaq & Ramesys Solutions ETCi (Timekeeping & Accounting Software) My IT skills revolve around general troubleshooting and installation of computer software and hardware. Aside from these skills, I can easily adapt to any system that needs to be utilized to get the job done. These are my capabilities and services that I can offer and I am continuously educating myself and enhancing my knowledge on tools that would help me on diverse aspects. So hire me!..... And let’s get the ball rolling!  less

    web-content-management forum-moderation project-management supervisory-skills internet-research lead-generation appointment-setting sales-management telemarketing document-control accounting crm adobe-acrobat adobe-indesign microsoft-project 00 more less
    • $7.78 HOURLY RATE
    • 5.0
    • 9056 HOURS
    • UNITED ARAB EMIRATES
    • LAST ACTIVE
    • 10 PORTFOLIO ITEMS
    • 18 TESTS
    ASSOCIATED WITH:
  • Rockstar Real Estate Virtual Assistant 8,000 Hours with oDesk

    Virtual Assistant for Real Estate Investors in the states of Texas, Ohio, New Jersey, Oklahoma, California, Florida, Tennessee, Washington and Georgia with over 8,000 hours of doing: • Click2mail • Cold Calling / Appointment Setter • MLS / NTREIS / FLEXMLS Web • CMA / ARV • Freedom … more

    Virtual Assistant for Real Estate Investors in the states of Texas, Ohio, New Jersey, Oklahoma, California, Florida, Tennessee, Washington and Georgia with over 8,000 hours of doing: • Click2mail • Cold Calling / Appointment Setter • MLS / NTREIS / FLEXMLS Web • CMA / ARV • Freedom Soft and Freedom Voice • MailChimp • Hootsuite • Mojo Sells • PODIO • Lead Generation / Skip Tracing • Article Research • Preparing Offers to sellers • Updating Wholesale Buyers List • Other Administrative work as needed  less

    customer-support phone-support virtual-assistant data-entry 00 more less
    • $5.56 HOURLY RATE
    • 4.9
    • 8254 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 8 TESTS
    ASSOCIATED WITH:
  • Appointment Setter / Virtual Assistant / Data Entry/ Research

    Over the Last 10 years, I have handled different calls - either outbound or inbound.I have helped clients minimize their delinquent accounts and contain the flow to the next financial cycle.Excellent knowledge of principles and processes for providing customer … more

    Over the Last 10 years, I have handled different calls - either outbound or inbound.I have helped clients minimize their delinquent accounts and contain the flow to the next financial cycle.Excellent knowledge of principles and processes for providing customer and personal service.Permanent awareness of customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Extensive knowledge of principles and methods for showing, promoting, and selling products or services, including marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.  less

    administrative-support sales negotiation customer-service data-entry wordpress 00 more less
    • $11.11 HOURLY RATE
    • 4.9
    • 5899 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 10 PORTFOLIO ITEMS
    • 8 TESTS
    ASSOCIATED WITH:
  • Nutritionist - Data Entry- Medical/SEO Writer - Researcher

    I am a young woman with a nutrition degree and a postgraduate formation in Obesity and Cardiovascular risk factors. I love researching, writing articles and designing diets. I perform work in both English and Spanish. As a health coach, I … more

    I am a young woman with a nutrition degree and a postgraduate formation in Obesity and Cardiovascular risk factors. I love researching, writing articles and designing diets. I perform work in both English and Spanish. As a health coach, I have experience helping people to a achieve their wellness goals. I also have my own blog in spanish (nutrife.blogspot.com) and I have experience creating meal plans and cooking healthy recipes for people with different needs. Design diets / food labels/ meal plans Nutritional Analyses of menus Write and rewrite articles with SEO knowledge Write medical articles/ blog posts/ Health guides and E-books Internet and scientific Research at medical journals Data Entry  less

    technical-writing internet-research article-writing copywriting data-entry translation-english-spanish translation-spanish-english 00 more less
    • $20.00 HOURLY RATE
    • 4.9
    • 2209 HOURS
    • ARGENTINA
    • LAST ACTIVE
    • 11 PORTFOLIO ITEMS
    • 7 TESTS
    ASSOCIATED WITH:
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